Hospitality profession

Location:

Nairobi, Nairobi County, Kenya

Salary:

50,000-60,000 Kes

Posted:

September 11, 2019

Contact this candidate

Resume:

Mahmoud Muhanji Luvutse

E-Mail: ***********@*****.**.**, *******.***@*****.***

Telephone Number: 002**-***-******, 002**-***-******

P.O.BOX: 4997-00200 Nairobi, Kenya

Nationality: Kenyan

Gender: Male

PROFESSIONAL PROFILE

I seek challenging opportunities to fully use my skills for the success of the organization and serve the organization while establishing a long term career for myself.

I would like to succeed in a stimulating and challenging environment that will provide me with advancement opportunities in an environment of growth and excellence to meet personal and organizational goals.

I am looking at excelling in this field with hard work, perseverance, and dedication.

Am looking for a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.

PROFESSIONAL EXPERIENCE

Organization: NAServair (Burger King)

Position: Restaurant Manager

Period: August 2017 to January 2019

Achievements:

Trained in Johannesburg South Africa for 2 months

Underwent HACCP and ServSafe training and certification

Monthly profit and loss accounts analysis

Managing and running daily operations of the branch

Undertaking random Audits to ensure strict adherence to the international standards

Organization: Subway Kenya

Position: Branch Manager

Period: February 2016 to March 2017

Achievements:

Business development and marketing in the local area to achieve higher sales

Enabled growth for 2016 financial year

Improved compliance as per the Subway international audits and standards

Train and mentor team leaders

Organization: Steers and Debonairs

Position: Restaurant Manager

Period: Dec 2012 to Dec 2015

Achievements:

Managing branch operations and growing revenue with comparison to the previous years

Accounting for sales of the day and banking the money at the end of the day

Managing human resources matters at the branch level, including staff appraisals

Organization: Jawad Business Group (Bahrain and Saudi Arabia)

Romanos Macaroni Grill and Chilis Bar and Grill Restaurants

Position: Restaurant Manager

Period: April 2010 to September 2011

Achievements:

Handling and balancing (accounting) daily sales, balancing cash and credit cards.

Reduced restaurant’s inventory by managing stock wastages

HACCP certification and food protection/ safety certification (Servsafe)

Attained highest score and second highest consecutively in the restaurants quarterly assessments. In set international standards

Organization: The Tribe Hotel, Chic Luxurious Boutique Hotel

Period: June 2008 to March 2010

Department: Front Office

Job title: Guest Relations Officer

Achievements:

Anticipating guests needs and build rapport with the guests

Address customer complaints and escalate to the relevant manager and ensure they are resolved in a timely manner.

Ensuring quality and standards meet expectations on a day-to-day basis

Organization: Barclays Bank of Kenya

Department: Barclaycard

Job title: Customer Advisor

Period: June 2007 to May 2008

Working on an annual renewable contract.

Achievements:

Responsible for advising clients on Barclays’ products, marketing and selling Barclaycard

Products to our esteemed customers and customers from other banks.

Acquiring new business for Barclays bank and maintaining the current customers.

Assisting customers on the use of credit cards and debit cards

Professional Body Membership- I am a member of the Kenya Institute of Management

EDUCATION BACKGROUND

Kenya Institute of Management

July 2012 to Dec 2014; Diploma in Human Resource Management

Bridging course- Credit

Certificate course – Upper Credit

Diploma I- Credit

Diploma II- Upper Credit

January 1997 to June 1997: Federation College, Nairobi

Certificate in Tours and Travel

Secondary

Institution: 1992 to December 1995: Lugala Secondary School

Responsibilities: 1995: School’s games and football captain, athletic team.

Computer skills

High proficiency in MS Office Applications, MS Dos, Internet Applications (searching, retrieving and sending information through the internet), Opera, Fidelio and Micros

General Skills

Excellent Communication (oral, written) and interpersonal skills

Efficient and effective problem solving and leadership skills

Excellent analytical and Presentation skills

Hands on, resourceful, can do attitude

Ability to work autonomously and multi-tasking

Team player

Ability to meet deadlines and adjust to changing priorities to meet business goals

HOBBIES

Reading professional journals

Travelling and learning new culture

Keeping fit by exercising