Sales Customer Service

MERFOR NIEZ

Address: Najma D.Zone ** Doha Qatar

Mobile: +974-********

Career Objective: To be able to contribute my knowledge and skills to an organization where I can explore and develop my professional capabilities.

WORK EXPIRIENCE

Company: COMO Facilities Management Services LLC Muscat Oman

Designation: Housekeeping Supervisor/ Receptionist

Project: Knowledge Oasis Muscat (KOM)/Halliburton/CCED

Duration: September 2015 to April 2017

Duties & Responsibilities:

Organize, supervise and coordinate the work of housekeeping staff on day- to day cleaning operation

Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for offices and bathroom

Prepare duty rosters and supervise the discipline and conduct of cleaning staff

Ensure proper communication within the department by conducting regular meeting with the staff

Counsel and motivate staff on various duties

Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labor force and product use

Search and test new techniques and products in the market.

Maintain regular inventory and checking of furniture, linen, uniform, cleaning equipment’s and consumables

Approval of supply requisitions for the housekeeping and to maintain minimum stock and cost control procedures for all materials

Additional Task:

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Directs visitors by maintaining employee and department directories; giving instructions.

Maintains security by following procedures; monitoring logbook; issuing visitor badges.

Maintains safe and clean reception area by complying with office procedures

Contributes to team effort by accomplishing related results as needed

Domestic Helper

Country: Muscat Sultanate of Oman

Duration: 2011 to 2015

Duties & Responsibilities:

Sweep and mop floors around the house including the kitchen and the porch

Handle kitchen cleaning duties such as sanitizing countertops and arranging cupboards

Ensure that all kitchen appliances such as cooking ranges, dishwashers and microwaves are cleaned and maintained perfectly

Wash and dry dishes and make sure that they are put away in designated cupboards

Wash and iron clothes in accordance to specific instructions provided by homeowners

Change linen and make beds on a daily basis along with tidying up bedrooms and living rooms

Ensure that carpets are vacuumed and shampooed as per the orders of homeowners

Empty waste bins and ashtrays and ensure that all waste is properly put away

Dust window blinds and tidy up draperies or curtains in an aesthetic manner

Wash down bathrooms and replenish supplies such as soap and toilet paper

Waste any expired food in the pantry or refrigerator and ensure that food supplies are kept at an adequate level

Polish silver objects around the house and wax floors

Handle children and elderly as per specific instructions from the homeowners

Scrub stains and mildew from surfaces such as floors and countertops

Ensure that installed alarm systems are in correct working order

Cook food according to designated recipes provided by the homeowner or on other instructions

Company: Gaisano City, Bacolod Philippines

Designation: Sales Lady

Duration: 2005 To 2006

Duties & Responsibilities:

Greet customers at the store and provide them with information on their required products.

Lead customers to desired shelves or aisles and assist them in locating products.

Explain product features and benefits by performing demonstrations and answer any questions that customers may have.

Provide information regarding prices and after sales services and ways in which the latter can be obtained.

Suggest additional products in a bid to meet the company’s and self-sales targets

Assist customers in making decisions regarding suitable purchases based on their specific likes.

Lead customers through the payment process by assisting cashiers with discount information and markdowns.

Oversee wrapping or bagging of purchased items to ensure that they meet the store’s standards and the specific instructions of customers.

Company: Minute Burger Calamba City Philippines

Designation: Food Attendant

Duration: 2007 to 2008

Duties & Responsibilities:

Looks after the necessary preparations before the start of operation:

wipes/prepares the necessary containers, mis-en-place, napkins, tray, cutleries, other supplies;

Refills salt and pepper shakers and other condiments.

Checks and re-stocks service station and sees to it that the par stack is maintained. sets-up the table and installs required facilities.

Studies the menu and familiarizes himself with the outlet’s specialties as well as out of-stock items and undertakes suggestive selling; Knows the menu and specialties. Does suggestive selling for out-of-stock items

Takes order and serve food and beverages; Places orders to the kitchen and pick up orders.

Assists in welcoming and seating guests.

Presents food bill to guest, receives payments and remits the same to the cashier.

Attends to guests’ inquiries, requests and complaints.

Clear-stable of soiled dishes, dirt and trash.

Performs other side duties and assignments given by the superior.

Company/Institution: Municipal Trial Court Cadiz City Philippines

Designation: Clerk/ Secretary

Duration: 2008 To 2011

Duties & Responsibilities:

Answer phones and greet clients warmly

Compile Case records

Reroute calls to appropriate people

Adhere Municipality policy

Operate office machines, such as photocopiers and scanners and personal computers

Retrieve files for personnel

Take and deliver messages

Sort and distribute incoming documents

Count or measure mail.

Handle travel arrangements and expense reports for staff

Schedule meetings and conference rooms.

Perform data entry.

Restock supply closet with printing paper, ink, pens, paper clips, staplers, files and folders, and correction fluid.

Specialized Skills:

Knowledgeable in MS Office Application

Hands on Housekeeping job

Customer Service

Clerical work

CMMS

Personal Details:

Date of Birth :

9 July 1985

Place of Birth :

Cadiz City Negros Occidental Philippines

Gender :

Female

Civil Status :

Single

Height :

5’1”

Weight :

50 Kg

Nationality :

Filipino

Educational Background:

Tertiary: Cedar Institute of College Philippines

Bachelor of Science in Computer Programming

2002-2004

Secondary: Dr. Vicente F. Gustilo Memorial National High School

Cadiz City Negros Occidental Philippines

1998 – 2002

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