JHODY DEL CARMEN GENEROSO II
# ** **** *** ****** ****, Baesa, Quezon City
Tel. No. 092*-*******
E- Mail Address: email@example.com
Designation: National Sales Head, AVP – Automatic Payroll Deduction (Teacher’s Loan) Company: China Bank Savings (CBS) A Subsidiary of SM Group of Companies Type of Business: Banking
Tenure: September 1, 2018 – February 2019
Responsible for overall achievement of all sales performance and business objectives, Trading area, Product and Services specifically in the aspects of Income, Share of Wallet and Marketing penetration while ensuring a strong hold of the business presence at the national level. Duties and responsibilities
Responsible in ensuring that all budgets, quotas and business objectives at the national level are met or exceeded by effectively implementing approved sales strategies, plans, and programs.
Determines annual and gross-profit plans by forecasting and developing annual sales quotas for the regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending interest rates based on market, monitoring costs and competition.
Designs and implements a strategic national sales program that expands the company’s customer base and ensures its strong presence by developing field sales action plans.
Maintains sales volume; product mix and selling price by keeping current with changing trends, economic indicators and competitors.
Improves product marketability and profitability by researching, identifying and capitalizing on market opportunities; improving product packaging and coordinating new product development.
Sustains rapport with key influential by making periodic visits, exploring specific needs, and anticipating new opportunities.
Completes national sales operational requirements by scheduling and assigning employees; following up on work result.
Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer-service standards.
Identifies emerging markets and market shifts while being fully aware of new products and competition status.
For only 4 months, the managed team able to grow the business by 1.2B pesos
Able to manage 11 Regional Head with 44 Account Officers handling 70 Marketing Associates
Able to conduct 20 regional planning and meeting in 2 months nationwide Designation: Sales and Marketing Head, AVP – Teacher’s Loan (PPN) Company: Philippines Resources Savings Banking Corporation (PR Bank) Type of Business: Banking
Tenure: July 2016 – August 2018
Responsible for overseeing all sales activities of the company and managing the sales team. Duties and responsibilities
Motivating the sales team to achieve the best results possible.
Setting activity and revenue targets for members of the sales team.
Continuous training and development of all members of the sales department.
Attending key meetings with members of the sales team.
Working on account management plans with the team heads and team leaders.
Ensuring that the organization has an effective sales training program.
Keeping a close eye on the sales activities of competitors and utilizing ideas where appropriate.
Identifying key areas for improvement in the sales process.
Spotting market opportunities for new customer-borrowers.
Attending monthly meetings with other senior members of the company.
All aspects of recruitment and selection for the sales department.
Attending industry events and conferences to generate new business leads.
Acting as a spokesperson for the organization at sales events and conferences.
Networking with other sales managers in order to generate new business for the company.
Monthly reporting on sales performance against budget and reporting on variances.
July 2016 - end December 2016
o Able to turn around the business from negative growth of 250M to positive 350M by end December 2016
o Able to conceptualize and run 2 technical trainings for Field Marketing Representatives o Able to visit all 46 branches including far flung areas i.e. Sta. Ana Cagayan, Aparri and Casiguran Aurora.
o Able to conceptualize and run 4 technical trainings for Field Marketing Representatives, Team Heads and to one affiliate company of Ropali Group i.e. Banco Alabang. o Able to successfully launch the SLIMS and OLIMS program which prevents fraud transactions o Able to hire additional competent Field Marketing Representatives, Team Leaders and Team Heads which contributed to the overall growth of the business by 16% despite of non-renewal of DepEd MOA last October 2017
o Promoted to Asst. Vice President last July 20, 2017 o One of the resource speakers in the merger meeting between PRSB and City Savings Bank
o Assisted the Product Head in the completion of requirements in the DepEd TCAA renewal. Designation: National Sales Manager – Agent Payments and Remittances Company: Numoni Philippines, Inc.
Type of Business: Financial Technology Company
Tenure: June 2015 to June 2016
Responsible for building the Payment and Remittance business of the company through:
Continuous accreditation of direct agents and service providers for the company within set targets
Deployment of NUGEN machines to accredited direct agents
Build the agents portfolio and revenues within agreed targets
Supporting agent sales performance by providing the standard sales tools, training programs and incentive schemes
Support the sales agency in performing sales calls, presentation and negotiations to company prospects for payment and remittance business
Responsible for institutionalizing processes for:
Agent recruitment and training; and
Agent accreditation, termination, administration and sales Participate and support the immediate head in developing strategic and tactical plans to grow the agent payments and remittances business and commit to perform within the set timelines and sales target defined in the plans
Ensure compliance to day-to-day responsibilities, and the accuracy and reliability of the periodic reports submitted to management
Duties and responsibilities
Be knowledgeable of all agents’ products and services that the company offer at all times.
Ensures compliance to all systems and procedures of products and services of the company and its providers as set by Management
Ensures proper grooming, corporate attire and proper decorum are followed in the workplace.
Provides prompt and efficient customer service to all Agent and Corporate customers, potential and existing accounts, at all times.
Responsible for ensuring all Agent requirements are met and monitors productivity or volume of transactions for the benefit of increasing the revenue of the business.
Ensures that objectives and targets set by the management are met or exceeded within the specified period.
Ensures proper documentation and accuracy of reports submitted to management as dictated and that officer is abreast of all new developments in the market, competition etc., informs and makes recommendation to management.
Coordinates with Finance on cash requirements for marketing and operation-related expenses and ensure that expenses are maintained within set annual budget.
Ensures to manage customer issues escalated by Agents pertaining to service support and operational issues on behalf of the company.
Participates in managing reputational and operational risks due to fraud, customer complaints and external factors related to the agency and loans business to protect the company from unwanted damages
Performs other functions and duties or assignments as deem necessary by Management. Significant Achievements
Numoni Philippines Inc.
Successfully launch the 1st Numoni Agent in the Philippines Designation: Senior Business Development Officer
Company: eBusiness Services, Inc.
Type of Business: Financial Services
Tenure: June 2008 to May 2015
Business Development and Expansion
Generate and increase sub-agent (SA) client base within area of responsibility.
Perform end-to-end accreditation of qualified sub-agents based on accreditation parameters. o Accreditation of new sub-agents
o Increase Sub-agent Locations
Ensure fast and efficient system installation
Saturation of all sub-agent branch locations
Recommend feasibility of proposed new locations by subagents Account Portfolio Management
Project manage the setting up of the sub-agent location in close coordination with the sub-agents and internal partners
o Periodic Sales Report and monitoring
Incentives and promos
o Handling of support units’ deliverables
Marketing signage & collaterals
Launch protocol program
CSC related concerns
Settlement receivables & collection of payables
o Assistance on BSP & Gov’t permits & licenses
o Ensure compliance of Sub-agents with WU and eBiz’s guidelines and agreements Relationship Management
Facilitate and provide solutions to sub-agent requests, operational concerns and / or complaints
Conduct team building and planning activities to sub-agent employees
Awarding of Incentives
Monitoring and resolution of sub-agent requests and concerns Account Administration
Conduct Business Reviews and presentations to top and middle management of sub-agents to ensure achievement of volume targets and client satisfaction
Prepare reports on a regular basis (as required based on set timelines / SLAs) Significant Achievements
Handled difficult accounts for 7 years including SM, Chinabank, Tambunting Group & Mercury Drug Group
4-time Business Development Manager of the Year, 2011 to 2014
Successfully completed the Signature Program of 7 Habits of Highly Effective People 2012
A Certified Western Union First Line Ambassador Asia Pacific Trainer from 2012 to 2015
Top examinee amongst all certified Western Union trainers in Asia Pacific for Energize Program of Western Union for 2013
Successfully completed the Signature Program of 4 Disciplines of Execution (4DX) 2014
Successfully rolled-out Western Union business across all SM Supermarket, Hypermarket and Savemore branches which tremendously increased the transaction business from 1,500 monthly transactions to 70,000 monthly transactions, 2013 to 2015 Designation: Area Sales Manager for NCR and North Luzon Company: Einsco Company Incorporated/ Freego Jeans Type of Business: Ready to wear apparel
Tenure: 2000 to 2008
Provide proper supervision and direction setting to 4 retail supervisors and 80 sales personnel in the region.
In charge of recruitment and training with appropriate evaluation of all sales associate in the region.
Established good professional working relationship with store owners and concession head managers in 35 SM Department Store and 10 independent stores outlets.
Management of trade, marketing and promotion activities in all outlets.
In charge of inventory management and visual merchandising.
Assisted the National Sales Manager in organizing advertising campaign regionally.
Represented the company in community trade shows. Significant Achievements
Able to hit and exceed the target for wholesale group from 2002 to 2005
Account Officer of the Year from 2004 to 2007
Area Sales Manager of the Year for 2007 & 2008
Successfully launched the 1st exclusive brand (Fresh Gear) of Freego Jeans in SM Department Store Teens Wear Department in 2007
Designation: Team Leader and Mall Supervisor
Company: COMPCARD Sales – Citibank and HSBC
Type of Business: Sales and Distribution
Tenure: 1999- 2000
Merchandising and Promotions
Handling of 20 Sales Staff of Card Distribution of HSBC
Handling 2 Mall-based group for Citibank Credit Card Sales Representatives Designation: Dealer Sales Person (DSP)
Company: ALEXCOR Trading – San Miguel Products
Type of Business: Sales and Distribution
Tenure: 1998- 1999
Dealer Sales Persons are the primary growth and profitability drivers of San Miguel Beer Products
Handling Sales Volume Management
Brand Portfolio Management
Merchandising and Promotions
Product Supply Planning and Inventory/Storage Management
Financial and Credit Management
Market Development and Evaluation
Sales Planning and Trade Assets Management.
Designation: Document Analyst
Company: Saztech Philippines, Inc.
Type of Business: Business Process Outsource
Tenure: 1997- 1998 (Project based)
Responsible for segregation of confidential documents prior to encoding Academic qualifications:
Graduate of Bachelor in Science in Architechture 1996 - Polytechnic University of the Philippines Completed of Short Course of Productivity through Effective Supervision – University of the Philippines Training and Seminars attended:
1. July 2008 - Counterfeit Detection Seminar
2. August 2009 – Passed the Principle of Credit Analysis Module in Intuition – Online 3. February 2010 – 2-Day Power Coaching for Peak Performance – Sparks Konzulting 4. April 2010 – Completed the Western Union Train the Trainers Program 5. December 2010 – Completed the Negotiation Strategies and Secrets – Mansmith and Fielders 6. February 2011 – Completed the Signature Program of 7 Habits of Highly Effective People 7. August 2011 – Completed the Leadership Renewal Program 8. March 2012 – Completed the Briefing on Pawnshop Regulations of Bangko Sentral ng Pilipinas 9. May 2012 – Completed the Sales Pipeline Management Program – HarryPound Consultants, Inc. 10. January 2013 – Completed the Seminar on Anti-Money Laundering Law 11. August 2013 – Top the Energize Program of Western Union Character Reference:
NAME DESIGNATION CONTACT NO.
Mr. Agerico Agustin CBS Branch Banking Group Head - SVP 091*-******* Mr. Ronald Benosa VP IT – City Savings Bank 091*-******* Ms. Sheryl Dela Cruz President – Country Funders Finance Corp. 091*-*******