Customer Service Office

REFERENCES:

MR Shimane Diseko (FNB) 087*******/081*******, ABSA student bureau 011*******, PC TRAINNING & Business college 011*******

KEAMOGETSWE

LETSHUTI

***********@*****.***

083*******

OBJECTIVE

Customer service & support, high

quality call script delivery, Problem

solving with a positive attitude,

Excellent relationship with customers,

Dedicated to learn and adapt to new

technologies

SKILLS

Deep knowledge of company products

and services, clear & effective

communication, empathy, patience,

positive attitude. Advance excel, word

and PowerPoint,

EXPERIENCE

CUSTOMER SERVICE CONSULTANT

01 November 2015 – August 2019

Manage inbound and outbound calls, identify customer’s needs, research every issue & provide possible solutions seize opportunities to upsell products when they arise, maintain database, calm under pressures

ADMIN CLERK (ABSA BANK)

December 2014 – March 2015

Credit card applications, student loan applications, review & update KYC records, maintain student files, collecting borrower information, preparing cost estimates & explaining terms and conditions

ADMINISTRATOR INTERNSHIP PROGRAMME

November 2010 - April 2011

Organize files, prepares documents for meetings, perform clerical & administrative duties, office coordination

EDUCATION

DIPLOMA IN BUSINESS ADMINISTRATION

(NQF 6)2009

PC TRAINNING & BUSINESS COLLEGE

MOTSWEDI HIGH SCHOOL (2006)

MATRIC

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