Office Assistant Customer Service

TANGEE EZZELL

Phone: 678-***-****

email: *************@*****.***

PROFESSIONAL SUMMARY

Experience professional with over 20 years of work experience as a Coordination Reference Technician, Ophthalmic

Technician, Office Assistant/Biller-Coder, and Unit Secretary. Challenge-driven leader and problem solver who

overcomes obstacles and delivers results. Relationship builder who quickly establishes rapport and motivates teams to

accomplish goals. Out of the box thinker able to develop and implement effective business strategies.

AREAS OF STRENGTH

Excellent Written Oral Communication Quality Control

Typing 55 WPM Customer Service Office Assistance

Telephone Reception Book Keeping CPR Certification

Computer Skills: Microsoft Word, PowerPoint, Excel, Access and Publisher, SAP, AFS1, AFS2

PROFESSIONAL EXPERIENCE

LUXOTTICA, McDonough, GA

Coordination Reference Technician (May 2017 Present)

Coordinates, plans, executes, adjusts lenses and frames per company procedures. Determine Return To Vendor (RTV)

volume and ensure that RTV shipments are processed timely. Participates in the training of Associates; mentors new hires

and cross-trains associates as necessary.

Reproduces quality eyewear through utilizing the Quality Manufacturing Program

Confirms that frames were correctly built with facial and eye measurements

Repairs broken parts, using precision hand tools and soldering irons

Cleans finished lenses and eyeglasses, using cloths and solvents

FOR EYES OPTICAL, Marietta, GA

Ophthalmic Technician (April 2009 April 2017)

Responsible for handling patient needs and preparing the patient for exam. Process insurance claims including BCBS,

EyeMed, Avesis and Spectera. Prepare the patient for the exam by taking their visual acuities, depth perception.

Administered visual field tests, eye drop administration for dilation, tonometry and assisted Doctor in minor surgeries

Cleaned and sterilized instruments, and provide clean work environment for doctor and patient

Performed auto-refraction, non-contact tonometry, and papillary distance measurements

Ensured patients understanding of physicians diagnosis, instructions, and treatment

FLOYD URGENT CARE, Rockmart, GA

Office Assistant/Biller Coder (October 2007 April 2009)

Maintained office operations by receiving and distributing communications; maintaining supplies and equipment; picking-

up and delivering items; serving customers. Organized the office and assisting associates to optimize processes.

Exhibited a high degree of discretion related to safeguarding confidential information

Performed day to day functions associated with coding, abstracting and revenue cycle

Received all incoming correspondence and packages and route to correct recipient

Code records by following prescribed coding standards such as ICD-9 and CPT

EDUCATION

2003, Diploma, Medical Specialist, Coosa Valley Technical College, Rockmart, GA

2002, Certificate, Medical Receptionist, Coosa Valley Technical College, Rockmart, GA

2002, Certificate, Medical Transcription, Coosa Valley Technical College, Rockmart, GA

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