Confident, trustworthy with a passion to gain understanding and experience. Acquire strong interpersonal and communication skills. Diligent, responsible, hardworking, dependable and sociable. Courteous, reliable, motivated with excellent time management skills. Facilitator with excellent leadership skills.
I HAVE RELIABILITY CLEARANCE STATUS
CALL CENTER AGENT • ELECTIONS CANADA • 08.19- PRESENT
Inbound call center agent. Answered questions from citizens across Canada regarding the upcoming Election. Also helped co-facilitated with the instructor and helped with the new hire engagement and taught on call center etiquette and ways to improve customer service interactions. Assisted Facilitator in training new agents.
TRADE REPRESENTATIVE • MD FINANCIAL • 11.18 –06.19
Call center agent and team lead when it came to different tasks, competitions and campaigns. Was responsible to taking inbound calls regarding password resets, confirming client online trading activities. Initiated and led some of the campaigns in order to boost employee engagement
FINANCIAL ADVISOR • SCOTIABANK • 09.15-11.18
Had a portfolio of clients with whom I met with to discuss financial goals and implement strategies to meeting those goals. Met and exceeded sales and services goals. Maintained good lobby leadership skills. Trained new hired advisors and customer service representatives. Provided financial advice from the smallest details to budgeting to the big events in client’s life.
SALES ASSOCIATATE & SHIFTLEAD • RICKIS • 06.13-09.17
Provided great customer service and promoted company goals as I assisted shoppers. Trained new hires and coached them on tips on making their sales target for each shift.
Change Management Specialist Management and Strategy Institute.
Master of Organizational Management. Crandall University. Graduated May 2017
Bachelor of Arts in Political Science. Dalhousie University,
Graduated May 2014
Project Management Essentials Certified
Lean Six Sigma White Belt Certified
Mutual Funds Licensing
Canadian Conducts and Practice Handbook
Canadian Securities Course
VOLUNTEER EXPERIENCE OR LEADERSHIP
President of the Youths and Young Adults RCCG. Chapel of Grace.
Consultant for JessylCharm and the Organizing Academy Ottawa.
Event Coordinator for TOBE with the Organizing Academy Ottawa
Leadership Instructor and Facilitator for various organizations.
Represented a Dalhousie Student facing plagiarism allegations