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Change Management Consultant

Location:
Ottawa, ON, Canada
Posted:
September 10, 2019

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Resume:

AO

CONTACT

Email

adabej@r.postjobfree.com

Phone

819-***-****

SKILLS

Confident, trustworthy with a passion to gain understanding and experience. Acquire strong interpersonal and communication skills. Diligent, responsible, hardworking, dependable and sociable. Courteous, reliable, motivated with excellent time management skills. Facilitator with excellent leadership skills.

ADETAYO OLATUNDE

I HAVE RELIABILITY CLEARANCE STATUS

EXPERIENCE

CALL CENTER AGENT • ELECTIONS CANADA • 08.19- PRESENT

Inbound call center agent. Answered questions from citizens across Canada regarding the upcoming Election. Also helped co-facilitated with the instructor and helped with the new hire engagement and taught on call center etiquette and ways to improve customer service interactions. Assisted Facilitator in training new agents.

TRADE REPRESENTATIVE • MD FINANCIAL • 11.18 –06.19

Call center agent and team lead when it came to different tasks, competitions and campaigns. Was responsible to taking inbound calls regarding password resets, confirming client online trading activities. Initiated and led some of the campaigns in order to boost employee engagement

FINANCIAL ADVISOR • SCOTIABANK • 09.15-11.18

Had a portfolio of clients with whom I met with to discuss financial goals and implement strategies to meeting those goals. Met and exceeded sales and services goals. Maintained good lobby leadership skills. Trained new hired advisors and customer service representatives. Provided financial advice from the smallest details to budgeting to the big events in client’s life.

SALES ASSOCIATATE & SHIFTLEAD • RICKIS • 06.13-09.17

Provided great customer service and promoted company goals as I assisted shoppers. Trained new hires and coached them on tips on making their sales target for each shift.

EDUCATION &

Change Management Specialist Management and Strategy Institute.

In progress.

Master of Organizational Management. Crandall University. Graduated May 2017

Bachelor of Arts in Political Science. Dalhousie University,

Graduated May 2014

CERTIFICATIONS

Project Management Essentials Certified

Lean Six Sigma White Belt Certified

Mutual Funds Licensing

Canadian Conducts and Practice Handbook

Canadian Securities Course

VOLUNTEER EXPERIENCE OR LEADERSHIP

President of the Youths and Young Adults RCCG. Chapel of Grace.

Consultant for JessylCharm and the Organizing Academy Ottawa.

Event Coordinator for TOBE with the Organizing Academy Ottawa

Leadership Instructor and Facilitator for various organizations.

Represented a Dalhousie Student facing plagiarism allegations



Contact this candidate