Technical Account Manager

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Andrea Panno, EDA 647-***-****

*** ********* *****, **********,** L4H0H7 ***********@*******.**

Professional Profile

Highly motivated and skilled in the Computer Networking and Technical Support field. My greatest asset is my ability to use effective problem-solving skills, creativity, and innovative thought processes to solve complex issues. I am self-motivated with strong interpersonal skills and work well both independently and as a collaborative team member. I am seeking a position where I can apply both my education and previous work experience.

Technical Skills

OPERATING SYSTEMS

WINDOWS (XP, VISTA, 7, 8, 8.1, SERVER 2008/2012), LINUX/UNIX (CENTOS), ANDROID, APPLE (IOS), IBM ISERIES

PROGRAMMING/SCRIPTING

HTML, POWERSHELL

DATABASE

MYSQL 5.5

NETWORKING

CISCO ROUTERS, SWITCHES, MODEMS, HUBS, TOPOLOGIES, DHCP, DNS, OSI and TCP/IP MODELS

APPLICATION

MICROSOFT OFFICE 2010, ORACLE VIRTUALBOX, PACKET TRACER, QUADIENT INSPIRE

Professional Experience

Quadient (Formerly GMC Software), Markham, ON

November 2018- Present

Technical Account Manager

Responsibilities:

Creation and implementation of TAM role

Orchestration of all support activities

Proactive account management activities

Strategic and consultative partnership

Driving product adoption and footprint expansion

Developing brand positioning and sales material

Quadient (Formerly GMC Software), Markham, ON

June 2018- November 2018

Project Coordinator

Responsibilities:

Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures

Organizing, attending, and participating in stakeholder meetings

Documenting and following up on important actions and decisions from meetings

Preparing necessary presentation materials for meetings

Ensuring project deadlines are met

Determining project changes

Providing administrative support as needed

Undertaking project tasks as required

Developing project strategies

Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project

Assess project risks and issues and provide solutions where applicable

Chair and facilitate meetings where appropriate and distribute minutes to all project team members

Quadient (Formerly GMC Software), Markham, ON

October 2015 -June 2018

Software Support Analyst

Responsibilities:

Consult with customers on technical matters and recommend appropriate solutions

Diagnose and repair software issues for clients

Perform software installations

Provide excellent customer service either through emailing or phone support

Obtained Electronic Document Associate Designation from Xplor International.

Best Buy, Woodbridge, ON

November 2013 – October 2015

Geek Squad In-Store Agent

Responsibilities:

Consult with customers on technical matters and recommend appropriate solutions

Diagnose and repair computer hardware issues

Perform software repairs/ installations

Setup new computers for customers

Install new operating systems

Diagnose and resolve mobile device issues

Best Buy, Woodbridge, ON

June 2013 – November 2013

Computer Specialist

Responsibilities:

Recognize the needs of the customer and provide detailed information about the technical specifications of the computer

Engage customers using sales skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and left satisfied

Provide customers with technology solutions to meet their requirements

Utilize innovative training tools to stay current with the constant change of technology

Achieve individual and department sales goals

Education

Seneca College @ York University Campus, Toronto, ON

Diploma in Computer Networking and Technical Support

September 2012-April 2015

References

References are available upon request.

Contact this candidate