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Engineer Customer Care

Location:
Beykoz, Istanbul, Turkey
Posted:
September 10, 2019

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Resume:

Curriculum vitae

PERSONAL INFORMATION Yunus Dinçsoy

Siyavuşpaşa Mah. Manolya Sok. No:9/4 Bahçelievler, 34087 İstanbul (Turkey)

+90-537-***-**-**

*************@*****.***

WORK EXPERIENCE

**/**/***8–Present After Sale Engineer

Arçelik A.Ş, İstanbul (Turkey)

About Arçelik A.Ş (Please Click)

- Directly reporting to Global Customer Care Group Manager.

- South America, Gulf, North Africa, West Africa, Middle East, Central & Near East, Caucasia regions(totally more than 50 countries and more than 60 accounts) after sales responsible.

- Coordination of information flow between distributors, Europe subsidiaries(Arctic, Electrabregenz, Grundig Nordic, Beko UK, Beko CZ & SK, Beko Poland) & factories.

- Supporting Beko, Arcelik, Blomberg & Grundig distributors regarding after sales related matters.

- Leading Customer experience, CRM and System development projects.

- Editor of Global Customer Care Newsletter(monthly newsletter)

- Performing service assessment audits to distributors on regular basis.

- Setting and following country based KPI targets.

- Collection of service data & (NPS)Net Promoter Score’s from distributors for development of new strategies to increase customer satisfaction.

- Following up warranty expenses, planning new activities to reduce expenses. 20/03/2017–31/08/2018 Research and Development Engineer B/S/H/ (Bosch and Siemens Home Appliances), Tekirdağ (Turkey)

- Product Development Architecture

- Responsibility of cooking applications in development department

- Working in a new range cooker project as a design engineer

- Designin plastic, aluminium, EPS, glass and sheet metal parts.

- Making 3D - 2D drawings, tolerance analysis etc.

- SAP transactions

- Siemens NX (3D-2D) drawings

- Teamcenter Transactions

- Ratio Projects

17/08/2015–12/08/2016 Work in aftermarket department at Bosch Turkey Headquarters Bosch San. Tic. ve A.Ş. (RBTR), Istanbul (Turkey)

- Warranty process(SAP transactions, Bosch Warranty System(BWS) transactions)

- Translation of technical training documents

- Sending the technical training certificates to customers

- Archiving the certificates

- Helping to improve the warranty process

- Supporting to technical support hotline

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Curriculum vitae Yunus Dinçsoy

- Supporting to spare part sale

10/06/2015–10/07/2015 Research and Development Engineer RWTH Aachen University (Rheinisch Westfalische Technische Hochschule Aachen), Aachen (Germany)

- Worked in R&D project about fibre rainforced plastics

- Made laboratory experiments

01/09/2012–01/06/2015 Member

IAESTE(The International Association for the Exchange of Students for Technical Experience), Istanbul (Turkey)

- Finding companies to trainees that are coming to our country for internship

- Arranging their accommodation place

- Organising trips to them

- Arranging cultural exchange trips to other countries 15/08/2013–15/09/2013 Internship

Çimtaş(Çelik İmalat Montaj ve Tesisat A.Ş.), Bursa (Turkey)

- Production

- Quality Control

- Research and Development

EDUCATION AND TRAINING

30/01/2018–Present Industrial Engineering

Istanbul Technical University, İstanbul (Türkiye)

01/09/2011–01/09/2016 Mechanical Engineering

Istanbul Technical University, Istanbul (Turkey)

English Language

Engineering Courses

Laboratory Experiments (inc. tensile test, hardness test, impact test, macroscopic and microscopic examinations of metalic microstructures, Jominy test, non-destructive test, Measurement experiments etc.)

Engineering Projects (inc. Heat Transfer, Composite material ex: Bulk Metalic Glass, Clutch, Gearbox)

01/09/2006–01/06/2011 High School Graduates

Kabataş Erkek Anatolian High School, Istanbul (Turkey) English Language and Basic French Language

01/09/1998–01/06/2006 Elementary School Graduates

Akasya Elementary School, Istanbul (Turkey)

English Language and Basic German Language

PERSONAL SKILLS

Mother tongue(s) Turkish

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Curriculum vitae Yunus Dinçsoy

Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C1 C1 C1 C1 C1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Job-related skills Good command of quality control processes Good command of SAP

Good command of Microsoft Office

Good command of Siemens Teamcenter PDM

Good command of 3D CAD Design Software such as Siemens NX, Solidworks and Autocad Good command of CAM

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