Senior Business Analyst

AKASH REDDY

Senior Business Analyst

Phone:703-***-****

Email:***************@*****.***

Senior Business Analyst with 8+ years of experience in Healthcare, Insurance, Banking, E-Commerce and Airlines domains. Proficient in Software Development Life Cycle methodologies such as Waterfall, Agile, Kanban, Scaled Agile Framework combined with transforming business ideas into conceptual models and software solutions.

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PROFESIONAL SUMMARY:

●In depth knowledge about Software Development Life Cycle (SDLC) using Agile, Kanban, Scrum and Waterfall.

●Developed and maintained Agile artifacts; Sprint backlog, Product backlog, burn-down chart and Involved in Scrum events such as Backlog Grooming and Story-Point Estimation.

●Facilitated Agile Scrum Ceremonies: Sprint Planning, Daily Scrum Call, Sprint Review and Sprint Retrospective Meetings.

●Competent in understanding Business requirements and breaking them into Epics and Features.

●Proficient in using UML in behavioral, structural modeling – created Use Case, State chart diagrams, Activity diagrams, Class diagrams, Sequence diagrams, Process flow diagrams and Data Flow diagrams (DFD) using MS Visio and Rational Rose.

●Performed AS IS and TOBE analysis for documenting Business Requirements Document (BRD), which in turn helps in transforming to Functional Requirements Document (FRD).

●Conducted Gap Analysis, Business process analysis, SWOT analysis and ROI analysis

●Designed and developed Wireframes, UI mock-up screens, Prototypes for better visualization.

●Worked with different business users eliciting business rules and various Functional & Non-Functional requirements.

●Experience in requirements gathering by conducting Joint Application Development (JAD) sessions and Fit/Gap sessions.

●Expertise in Requirement Elicitation techniques. Highly proficient in coordinating with the team and in working with users, stakeholders to elicit the requirements using Focus groups, Interviews and Brainstorming sessions.

●Conducted Root Cause Analysis in identifying system gaps and deficiencies that required a business and technical based approach for problem solving.

●Created Requirement Traceability Matrix (RTM) for tracking and managing changes based on project’s evolving needs.

●Used JIRA for defect tracking and reviewed them in subsequent iterations of the application development process and facilitated Triage meetings.

●Well versed with Electronic Data Interchange (EDI), implementation and knowledge of HIPAA code sets, Medicare and Medicaid.

●Documented and gathered functional specifications for 270, 271, 276, 277, 835, 837 transactions.

●Created workflow scenarios, designed new process flows and documented the business Process and activities of the business from the conceptual to procedural level.

●Used ALM tools for application development and testing.

●Experienced designing the Burndown Charts

●Experienced in Medicalclaims process, claims billing and terminology.

●Good database experience using Relational Database Management Systems (RDBMS)and MS Access. Worked with various SQL tools with a working knowledge of relational databases and structure.

●Experienced working with ETL (Extract, Transform and Load) of data into a data warehouse/data mart and Business Intelligence (BI) tools.

●Worked with Salesforce CRM tool to access the customer’s entitlement, campaign management, lead management and contracts/services information

●Effectively and accurately communicated relevant project information to the client and project team.

●Trained users on the changes being released and conducted post production activities like getting feedback from users, prioritizing tasks with business users.

●Possess excellent written and verbal communication skills. Responsible, self-motivated and organized.

●Strong knowledge in software testing lifecycle, review and approve test plans and test cases, use of testing tools and Defect tracking mechanism and coordinate Sanity and User Acceptance Test (UAT) activities.

TECHNICAL SKILLS:

Domain

Airlines, Banking, Insurance, Healthcare, E-Commerce

SDLC Methodologies

Waterfall, Agile (SCRUM), Kanban, Hybrid.

Business

Process Modelling Tools

MS Visio, Rational Rose

Wire Framing Tools

Balsamiq, Pencil

Project Management Tools

JIRA, Rally, VersionOne, TFS

BI Reporting Tools

ETL, Informatica, Cognos, Tableau.

Business Process Management Tool

Pega

Content Management Tools

MS SharePoint

Database

Management Systems

Oracle, SQL Server

Requirement Management Tools

Team Foundation Server (TFS)

Operating System

Windows, Linux

Programming languages

HTML, XML, SQL, Java.

Document

Management Tools

MS Office - Word, Excel, PowerPoint, Access

MS Project, Outlook, Office 365

PROFESSIONAL EXPERINECE:

Project Description:

Coached & Trained the co- BA’s and team members in implementing Behavior Driven Development(BDD) for the on-going project.

Responsibilities:

Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times .

Partnered with the product owner, especially with respect to grooming and maintaining the product backlog.

Coached development team members on how to better estimate efforts using story points, planning poker.

Ensured the team and stakeholders understanding of agile and scrum constantly improved from sprint to sprint.

Facilitated all scrum ceremonies including sprint planning, retrospective and sprint reviews.

Leveraged JIRA to assist with product backlog refinement, track sprints, user stories, and monitor team velocity

Developed plans and managed dependencies between scrum teams and lines of business.

Worked with product owners and end users to prioritize feature development and enhancements based on critical paths and business needs.

Make sure everyone understood software development concepts (e.g. technical debt, velocity, burn-down chart, etc.)

Liaised with QA team to ensure test plans, test cases were written correctly.

Created an environment of team spirit and enthusiasm around what is being delivered.

Facilitated meetings, technical discussions, review, and release planning.

Monitored the project progress and radiated the information to stakeholders.

Identified and mitigated team risk and impediments (Blocking issues, critical defects) on daily basis

Evaluated information radiators and scrum issues on daily basis

Empowered team to self-organize and grow cross-functionally.

Protected teams from over-commitment. Managed backlog, prioritized resolution of defects/bugs as evidence by the on-time delivery.

Project Description:

Southwest Airlines is one of the major US airlines & world’s largest low-cost carrier. The project involved adding new 4+ hour connection time schedules for international PNR’s. Moreover, to implement the new bound logic to handle Booking, Manage bookings& Cancel the reservation sections.

Responsibilities:

●Acted as a Primary Point-of-Contact between the client and technology team, gathered requirements from various end users and analyzed, evaluated, and implemented these requirements into appropriate Business and Technical solutions.

●Performedgap analysis to identify opportunities for process improvement.

●Worked with Scrum Master, Product Manager and development teams throughout planning, design, development, testing, and implementation of feature product releases.

●Supported Product Owner with backlog creation, prioritization and communication of requirements as needed to various levels of the organization.

●Efficiently managed working and coordinating tasks with the offshore team on a daily basis.

●Coordinatedsupport teams, technical people and other vendors as need for rolling out project.

●Participated in Scrum and Sprint Planning meetings, ensured successful and timely project implementation.

●Utilizing Sprint retrospective Meetings to understand the impediments and improve the productivity of the team.

●Analyzed business and user needs, documentedrequirements in User Stories, Process Flows, Non-Functional Specifications and other supporting documentation as needed.

●Created Use case diagrams, Activity diagrams, Sequence diagrams, Dataflow diagrams using MSVisio.

●Created Wireframes, UI Mock-ups, screenshots of the application using Balsamiq.

●Experience in writing API user stories.

●Groomed user stories and acceptance criteria for business rules, features that were made available to consumers.

●Working extensively in JIRA to upload Requirements, Test plans, Test Steps, Log defects and to follow up to fix.

●Responded and communicated efficiently between the business, tech and QA team on projects and to facilitate resolution of user issues as and when necessary.

●Performed API Testing using Postman.

●Extensively involved in defect resolution by interacting closely with the QA team.

●Documented the Requirement Traceability Matrix for tracing the Test Cases and requirements related to them.

●Responsible for collecting test data for UAT sessions and facilitating Defect Triage Meeting.

●Actively involved in developing, executing and coordinating Regression Testing, Functional Testing and User Acceptance Testing (UAT).

Environment:MS Visio, MS office Suite, Postman, JIRA, UML, ALM, SQL Client Server, Share point

Project Description:

Sonic Healthcare is a leading national healthcare solutions provider. It supports physicians, patients, and employers through the enhancement of pain management practices and promotion of better health through cutting edge clinical laboratory and genetics testing using state-of-the-art technologies. The project involved user interface development and Claims & Reimbursement processing.

Responsibilities:

●Conducted JointApplication Development (JAD) sessions with stakeholders to elicit requirements.

●Documented and created Business Requirement document (BRD) and Functional Requirement document (FRD).

●Organized and facilitated Agile and Scrum meetings, which included Sprint planning, Daily Scrums or standups, Sprint Review and Sprint Retrospective.

●Created and maintained Product Increment, Product Backlog and Sprint Backlog defining new systems operations for the project.

●Facilitated User story grooming sessions. Helped the team in breaking down the Epics into User Stories and tasks.

●Coached team members on how to effectively use Kanban and Scaled Agile Framework values as a guide.

●Designed and developed various UML diagrams like Use cases, Activity diagram and Sequence diagram using VersionOne.

●Created swim lanes, wireframes, screen mock-ups usingBalsamiq to present the visual view of the feature within the website.

●Played integral part in creating test plan, test scenarios and test cases.

●Overviewed end to end defect management. bug fixes, retesting, break fixes, impact analysis and production assurance.

●Worked with multiple teams to improve the overall claim and reimbursement processes.

●Worked on EDI transactions which are used for submitting and tracking claims and discussed the same with developers and testers.

●Worked in the full HIPPA compliance life cycle from gap analysis, mapping and testing for processing claims.

●Create weekly reports to inform management about the status of the project. Used JIRA as the project management tool.

●Worked with multiple teams, both on site and off shore.

●Help in coordinating and managing various areas of the project and assist manager with the determination to finish the project on time and within budget.

●Worked closely with testers to create test cases and participated in UAT (User Acceptance Testing).

●Experience in Managing Custom Dashboards and designing of SDFC custom objects, custom fields, pick list, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.

●Worked with Salesforce CRM tool to access the customer’s entitlement, campaign management, lead management and contracts/services information.

Environment: SQL Server, Rational Rose, MS Visio, MS Project, MS Office Suite, EDMS, JIRA, Rally, Version 1.

Project Description:

The Texas Mutual Insurance Group, Inc., is a United States-based investment and insurance company that is part of the Fortune 500 list located in Austin, TX. The project was aimed at developing ETL processes to load the target databases and generate Business Intelligence reports.

Responsibilities:

●Interacted with Product Owner & Agile Development Team on documenting Scrum artifacts like Product, Release & Sprint Backlog.

●Assisted in facilitating Scrum Ceremonies like Sprint Planning, Daily Scrum/Stand Up meeting, Sprint Review and Retrospective meeting.

●Facilitated Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes and conducted meetings with the Product Owner.

●Participated in product iteration and sprint planning activities along with the breakdown of product backlog into user stories and associated tasks.

●Reviewed the user stories from Product Backlog and reprioritized them along with my internal team. The highest prioritized goals were transferred to a Sprint Backlog.

●Worked closely with reporting team to generate business intelligence reports using Cognos and visualized these reports using Tableau.

●Used Informatica Power Center for extraction, loading and transformation (ETL) of data in the datamart.

●Created financial report summaries for clients using Confluence’s performance & analytics platform.

●Developed several complex mappings in Informatica a variety of PowerCenter transformations, Mapping Parameters, Mapping Variables, Mapplets & Parameter files in Mapping Designer using Informatica Power Center.

●Prepared Business process diagrams, State diagrams, Activity diagrams, and Sequence diagrams using MS Visio.

●Documented the Requirement Traceability Matrix for tracing the Test Cases and requirements related to them.

●Involved in performing competitive research and analysis and conducting user interviews to identify specific areas for improvement and to generate ideas for future functionality upgrade.

●Examined the workflow log files and assigning the ticket to the Informatica support based on the error.

●Migration of code between the Environments and maintaining the code backups.

●Did change data capture (CDC) by using the MD5 function of Informatica.

●Developed Message Flow interfaces using WMB to transform messages to meet their business needs with the help of IBM Primitive nodes i.e. Compute Node, Filter Node, RouteToLabel, ResetContentDescriptor, Trace and XML Transformation Nodes.

●Developed Message Flows to process Leads received from various sources using IBM Integration Bus (IIB) and WebSphere MQ (WMQ)

●Identified, planned and implemented new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) in response to business needs in CRM.

●Analyzed the changes performed in CRM application for marketing, sales etc. translated them to business and functional requirements for Sales and Service Clouds in SFDC.

●Assisted in communicating business process and requirements to technical personnel.

●Created Burn down Chart to know the progress of work with time.

●Critically evaluated the information gathered from multiple sources during requirements gathering.

●Interacted with the developers for resolving the bugs reported in JIRA and various technical issues related to the requirements.

●Prepared UAT Test Plan for various Test Scenarios.

●Conducted functional walkthroughs and User Acceptance Testing (UAT) sessions.

●Assisted in creating User Manuals for customers.

●Worked with Quality Manager to ensure Quality for all the deliverables in the project.

Environment:Informatica Power Center, SQL Server, Oracle, Rational Requisite Pro, MS Visio, JIRA, ALM, MS Office, Balsamiq, Cognos, Tableau, SharePoint, Confluence.

Project Description:

U.S. Bancorp is an American diversified financial service holding company headquartered in Minneapolis, MN. The project involved working with numerous teams to enhance an enterprise Web-based interface system supporting primarily the loan origination and processing business areas. This application allowed users to maintain and set-up account information, loan origination and many other business areas including loan servicing.

Responsibilities:

●Managed and monitored various scrum events through agile delivery process, worked closely with project manager, product owner and stakeholders to ensure their expectations are met.

●Conducted Gap Analysis for the system considering AS IS and TO BE features.

●Gathered requirements, developed Process Model and detailed Business Policies.

●Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with users, management, SME (Subject Matter Expert), stakeholders, lenders, underwriters.

●Participated in techniques such as SPRINT planning, Product Backlog management, agile estimation, daily SCRUM, metrics such as Burn-down & Velocity charts, Sprint summary report, Sprint review/retro meetingsetc

●Conducted User Story grooming sessions.

●Broke down the business requirements into Epics and Features.

●Designed Use Cases using UML and managed the entire functional requirements life cycle.

●Utilized Commercial Lending banking application and was responsible for the design and process flow of the system.These specifications included UML-based use case models and activity diagrams, and usability analysis/user interface.

●Used Version One as the project management tool.

●Worked on numerous lending options for commercial and personal loans.

●Identified and solved problems using Root Cause, Pareto analysis.

●Maintainedtest plan/cases working with business teams- Had Exposure to quality center tools like AML.

●Developed user manuals, presentations and training manuals as per project specifications and timelines.

●Interacted with diverse and multiple teams to maintain the bottom line objectives.

●Proficient in writing good SQL queries.

●Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.

●Built and managed a cohesive team to meet deliverables per project / track assigned.

●Provided customer support as required to meet service level agreements.

●Prepared the Business Workflow using MS-Visio with input, output, and Pre and Post conditions.

Environment: MS Visio, MS office Suite, Version One, UML, ALM, SQL Client Server, Windows, MS Project, Share point, Oracle.

Project Description:

TATA AIG offers personal auto, commercial auto, workers' compensation, homeowners and umbrella insurance. The project was to automate the Insurance claim system by providing real time monitoring for its Auto insurance division. The project involved developing a system in place for online quote applications to obtain reliable quotes in real time from existing web portal. The Project was undertaken to enhance the existing functionality of convenient access to real-time quote information with the ability to download quote information. The application also helped agents to obtain quotes for their customers.

Responsibilities:

●Analyzed the system by performing As-Is study and created To-Be process flow in order to determine whether solutions meet the high-level business requirements.

●Elicited business requirements from core business units via JAD sessions, teleconference meetings, semiformal and formal meetings.

●Utilized corporation developed Hybrid approach.

●Documented the requirements in pre-existing Business requirement document (BRD).

●Created and maintained Product Increment, Product Backlog and Sprint Backlog defining new systems operations for the project.

●Conducted Sprint planning meeting with developers and testers to review user stories, assign story points and cards to a respective sprint.

●Planned and defined system requirements with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.

●Worked closely with user experience (UI/UX) team for creation of wireframes and prototyping for web portal.

●Provide support across different domain areas such as Auto Assignment, Payments, Claims Data and Appointment Logs, Auto Estimations, Flood Claims etc.

●Assisted cross-functional teams from Property and Casualty division business teams such as Annuities, Securities, Policy & Program Evaluation Team, Project Sponsors & Actuaries.

●Responsible for process modeling from inception through implementation and post implementation optimization along with associated UI design.

●Designed quality user stories making sure that they meet INVEST criteria.

●Coordinated User Acceptance Testing (UAT) on a monthly basis with the Subject Matter Experts (SMEs) to make sure that all the requirements are addressed in the application.

●Assisted with the development of user manuals and trainings to help educate users on the new functionality.

Environment: MS Visio, JavaScript, Rally, Pencil, Microsoft Office Tools, SQL Server, Hybrid Methodology

Client: National Association of Insurance Commissioners, Kansas City, MOMay 2019 – Present

Role: Business Analyst Consultant

Client: Southwest Airlines, Dallas, TX Aug 2018 – Apr 2019

Role: Sr. Agile Business Analyst

Client: Sonic Healthcare, Austin, TX Nov 2016 – Jul 2018

Role: Sr. Business Analyst

Client: Texas Mutual Insurance, Austin, TX Jun 2015 – Oct 2016

Role: Agile Business Analyst

Client: US Bank, Minneapolis, MN May 2013 – May 2015

Role: Agile Business Analyst

Client: TATA AIG Insurance, Hyderabad, India Feb 20111 – Mar 2013

Role: Business Analyst

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