Rebecca A Horton

**** ********* **

West Monroe, LA 71292

Phone: 318-***-****

Email: adabcy@r.postjobfree.com

Objective

To join a company using the customer service skills I have learned oer the last 25 years. Ability Summary

Worked in customer service for over 20 years. The use of Microsoft and excel daily in most of the jobs I have had. Trained people to use the Microsoft programs as well as the company programs to do the job. Very customer oriented and goals for the company.

Employment History

Inbound Sales Rep

02/2015 - 02/2019 Cable One Inc 210 E Earll Dr, Phoenix, AZ Billing and TSA support, then promoted to Inbound Sales Rep. Loan Clerk

05/2015 - 08/2015 Integrity Staffing Solutions Inc 5925 Tilghman, Allentown, PA Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan. Loan Clerk

12/2014 - 05/2015 Chartwell Professional Staffing Inc 245 Centerville Rd Ste # 2, Lancaster, PA Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan. Loan Clerk

07/2014 - 12/2014 NEW YORK STAFFING SERVICES INC 39 BROADWAY, SUITE 2440, NEW YORK, NY

Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan. Customer Service Clerk

09/2013 - 04/2014 SPHERION STAFFING LLC P O BOX 283 %TALX UC EXPRESS, SAINT LOUIS, MO

Customer service at Entergy taking orders for new service Customer Service

11/2012 - 09/2013 CHICK FIL A OF PECANLAND MALL 4700 MILLHAVEN RD SPACE 1098, MONROE, LA

Waited on customers at front counter taking orders Education and Training

Completion

Date

Issuing Institution Location Degree Received Course of Study

05/1987 Louisiana Business

College

Monroe La,

LA

1 Year of College or a Technical or

Vocational School

Office

Specialist

01/1981 West Monroe High

School

West Monroe,

LA High School Diploma

General

Studies

Résumé Free Text

Customer Service, Inbound customer service placing new orders, shutting off or transferring service. Assisted with outage calls, updating customers on time line of service restoration. Defuse volatile customer situations calmly and courteously. Accurately document, research and resolved customer service issues . Manage customer calls effectively in a complex, fast-paced and challenging call center environment Customer Service/ Dispatcher Inbound customer service assisting customers with new service, updating accounts, scheduling service calls. Dispatcher scheduling technicians work, check in on daily work orders to ensure customers are billed correctly for services ? Investigate and resolve customers concerns, demonstrating empathy and resolving issues on the spot Inbound Sales Rep Billing and TSA support, then promoted to Inbound Sales Rep. Loan Clerk Interview loan applicants to elicit information; investigate applicants backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan. Loan Clerk Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan. Loan Clerk Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan. Customer Service Clerk Customer service at Energy taking orders for new service Customer Service Waited on customers at front counter taking orders Office Specialist Louisiana Business College General Studies West Monroe High School Worked in customer service for over 20 years. The use of Microsoft and excel daily in most of the jobs I have had. Trained people to use the Microsoft programs as well as the company programs to do the job. Very customer oriented and goals for the company. Rebecka Horton To join a company using the customer service skills I have learned over the last 25 years.