E mail id:email@example.com
Cell No# 098********
NEAR R.P BAGH
CONTACT NO# 011-********
To work in a performance driven and growth oriented company, which will provide knowledge stimulating environment to enhance my skills and provide me with an opportunity to grow.
1. BARCLAYS SHARED SERVICES (P) LTD. (April 07 till date)
1 L2 Complaints
Role and Responsibilities
1 To monitor the complaints of onshore agents have delt with.
2Provide feedback in case of any misses
3 To improve their quality scores
2 Process-VCC (credit cards Barclaycard)
Designation-Customer accounts manager
Role and Responsebilities
1 To give the best solution of the credit card queries over the phone
2 work in hand to hand with internal departments i,e Fraud department,Disputes
3 Works as lost and stolen team
4 Works as supervisor in absence of Team manager
5 Provide timely feedback and arrange for traning and development programe
6 Helps to maintain team bonding among team members
Brief description of the organization:
Barclay is one of the leading bank and financial institution operating its services in more than 54 countries..
Qualification institute/year of passing.
Post graduate MBA (human resources) IGNOU University 2010
1. HR development
2. HR training
3. Employment relation
4. Managing change in organization
5. Organisational dynamics
6. Wages and salary administration
BA B.COM Delhi University 2002
12th commerce CBSE (New Delhi) 1996
10th CBSE (New Delhi) 1994
Date of birth: 17th Aug 1977
Marital status: married
Current location: DELHI
I hereby declare that the above statements are true to the best of my knowledge and belief.