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Manager Human Resources

Location:
New Delhi, Delhi, India
Posted:
September 10, 2019

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Resume:

CURRICULUM VITAE

SASHANT JAIN

E mail id:adabcv@r.postjobfree.com

Cell No# 098********

Permanent Address:

**-* **** ******

NEAR R.P BAGH

DELHI-7

CONTACT NO# 011-********

CAREER OBJECTIVES:

To work in a performance driven and growth oriented company, which will provide knowledge stimulating environment to enhance my skills and provide me with an opportunity to grow.

PROFESSIONAL EXPIRIENCE:

1. BARCLAYS SHARED SERVICES (P) LTD. (April 07 till date)

1 L2 Complaints

Role and Responsibilities

1 To monitor the complaints of onshore agents have delt with.

2Provide feedback in case of any misses

3 To improve their quality scores

2 Process-VCC (credit cards Barclaycard)

Designation-Customer accounts manager

Role and Responsebilities

1 To give the best solution of the credit card queries over the phone

2 work in hand to hand with internal departments i,e Fraud department,Disputes

3 Works as lost and stolen team

4 Works as supervisor in absence of Team manager

5 Provide timely feedback and arrange for traning and development programe

6 Helps to maintain team bonding among team members

Brief description of the organization:

Barclay is one of the leading bank and financial institution operating its services in more than 54 countries..

Educational qualification:

Qualification institute/year of passing.

Post graduate MBA (human resources) IGNOU University 2010

Subject studied:

1. HR development

2. HR training

3. Employment relation

4. Managing change in organization

5. Organisational dynamics

6. Wages and salary administration

BA B.COM Delhi University 2002

12th commerce CBSE (New Delhi) 1996

10th CBSE (New Delhi) 1994

Personal details:

Date of birth: 17th Aug 1977

Marital status: married

Current location: DELHI

Declaration:

I hereby declare that the above statements are true to the best of my knowledge and belief.

SASHANT JAIN

DATED:



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