Customer Service Manager

Jacob Hernandez

**** ********** ***** ******, ** 76248

817-***-**** Jacob.hernandez1964@ gmail.com

Professional Summary:

Seeking a management opportunity with your company. I have over 20 years of experience in the customer service and food service industry. In this time, I have acquired management skills that are both effective and motivational. The following is my work experience in Texas. If you require further information, please contact me at your convenience. Thank you for your time.

Experience:

Sprouts Farmers Markets 2013 – Present

Deli Manager

●Hiring and training employees

●Overseeing labor and progress of work

●Scheduling, ordering and managing inventory as needed

●Perform labor tracking

●In charge of new store openings

Accomplishments:

●Gold star level 5 trainer

●Assisted with 5 store openings

Chick- fil-A 2010 - 2013

Kitchen Manager

●Hiring and training employees

●Scheduling, ordering and managing inventory

●Perform labor tracking

●Supervision of FOH and BOH operations

●Uphold kitchen standards and procedures of cleanliness

Accomplishments:

●New store opening and grew sales to $3+ million by providing outstanding customer service with excellent

Accomplishments:

●Assisted with 3 store openings

●Feedstore BBQ 2004 - 2010

Assistant manager

●Hiring and training employees

●Scheduling, catering, ordering and managing inventory

●Perform labor tracking

●Supervision of FOH and BOH operations

Accomplishments:

Grew sales from 750,000 to 2.5 million by expanding menu, growing catering sales and providing outstanding customer service

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