Sales Customer Service

Karen Onah

*** ****** ***, *******, ** R*A *X* H: 204-***-**** E: ***************@*****.***

Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Skills

• Rapport and relationship building

• Conflict and dispute resolution

• Client-focused

• Sales expertise

• Flexible

• Detail-oriented

• Strong communication skills

Experience

Sales Associate 03/2014 to 09/2018

Roban Stores - Cross Rivers

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

• Offered product and service consultations and employed upselling techniques

• Consistently put customers first by handling needs with sense of urgency and compassion

• Kept the showroom clean and maintained neat, orderly product displays

• Worked as team member to provide highest level of service to customers

Sales Customer Service Representative 10/2018 to 07/2019

SARAH'S HAIR & FASHION - G.R.A, LA

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions

• Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs

• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

• Increased sales by 17% over a two-year period

Education and Training

WISDOM HIGH SCHOOL - High School Diploma

05/2011

References

References are available on request

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