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Customer Service Public School

Delhi, India
September 10, 2019

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Jolly Jain

Phone: 981******* Email: DOB: 03/06/1990

Languages: Hindi, English, French Address: Dilshad Garden, New Delhi-110095

Professional Exposure

Banking professional with over 5+ years of experience in the areas of Operations Management in Payments Investigation. The process involves investigation of all the payments raised by our clients, banks and internal departments. Strong expertise in SWIFT, Funds Remittance, Nostro, OFAC Sanctions

● Sr. Associate at Saxo Bank AS, Sector-21, Gurugram Jul’17-April’19

Department-Cash & Payments Investigation

Had been to Copenhagen, Denmark(Saxo Bank Headquarter) for 20days in order to migrate Investigation process from Copenhagen to India.

Dealing with customer’s concern and queries regarding their payments and communicating with other banks and financial institution to resolve it

Processing domestic and cross-border payments into client’s account before cut-off

Tracking to ensure all enquiries are processed well within agreed timeline

Experience in payments like CHAPS, BACS, EBA, TARGET,SEPA,RTGS,NEFT

Streamlined Trade procedures resulting in increasing the STP from 40% to 80%

Proficient in SWIFT messages used for communication with banks like MT192,195,196,MT999 etc

Ensure that all client payments(MT103) and bank payments(MT202) are processed on the same value date

Investigation & Reconcillation of Nostro Breaks by using Intellimatch application

Providing process training to team members and new joinees

● Analyst at Royal Bank Of Scotland(RBS), Shastri Park, New Delhi Jan’14 Jun’17

Department-Payments Investigation

Handling queries(Amendment,Cancellation,Fraud,AML,KYCetc) raised by our clients, third party banks via SWIFT(MT199, MT195, MT196)

Processing payment into client’s, beneficiary bank’s account on the same day

Reconciling & dealing payment related items outstanding on the banks internal Nostro accounts

Knowledge of SWIFT MT Series(MT100, MT200, MT300 etc.)

Knowledge of Clearing System(BACS, CHAPS, Faster Payment etc), BIC, IBAN

Successfully completed workouts to improve the process and to serve better services to customers

Recovered loss of 50 million GBP

Monitor Intellitracs (application) queues regularly and ensure all files received within the agreed time frame before EOD

● Accounts Executive at Sharda Ma Enterprises Pvt Ltd, CP, New Delhi Apr’13-Dec’13

Department- Finance

Handling Cash Book of all branches

Preparation of various monthly & quarterly reports

Doing debtors & creditors reconcillation

Account Maintenance on Busy Win

Academic Qualifications

● MBA(Operations Management) from Sikkim Manipal University, 2016

● B.Com from Delhi University, 2013

● Senior Secondary from Greenfields Public School, New Delhi, 2009

● Secondary from Bal Bharati Public School,GZB, 2007

Professional Certificates

● French Language ● Payment Investigation Level- 1&2

Hansraj College, Delhi University Royal Bank Of Scotland


● Have been awarded for Superstar Of The Month by RBS

● Have been awarded for Extra Support during Chennai Flood by RBS

● Have been awarded for Process improvement(making payment STP from 40-80%) by Saxo Bank

Key Skills

Computer Professional Personal ● MS Office ● Customer Service ● Good Team Player

● Busy Win ● SWIFT Messaging ● Leadership ability

● Internet & Email ● Payments ● Willingness to learn

● Intellimatch & Intellitracs ● Sanction ● Adaptable


● Lotus Notes ● KYC


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