Salesforce Administrator

Allamsetty Amrutha Lakshmi

Salesforce Administrator

Summary

3+ years of hands on experience in Salesforce CRM platform as an administrator analyst.

Strong knowledge and working experience in Software Development Life Cycle (SDLC) methodologies such as Agile, SCRUM and waterfall model.

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center, Chatter App-exchange applications.

Designed various Custom Objects, Custom Fields, Page Layouts, Custom Tabs and Record Types as per the requirements.

Extensive experience in data migration and integration using Data Loader and Informatica Tool.

Experience in analysing business requirements, entity relationships and converting to Salesforce custom objects, Lookup Relationships, Master-Detail Relationships.

Knowledge of Apex Trigger, Apex Class, Apex Test Methods, Visualforce Pages, SOQL, SOSL, Webservices.

Involved in data-mapping and migration of data to SalesForce.com Objects and fields.

Designed and Configured applications using Salesforce Automation (SFA).

Implemented various advanced fields like Custom Formula Fields, Field Dependencies, Validation rules, Work Flows and Approval Processes for automated alerts, field updates and Email alerts.

Experienced in developing HTML pages with Javascript validation for Web to Lead, and Web to case.

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.

Experience in working on Sales Cloud as well as Service Cloud.

Experienced in cloud technology and on-premise infrastructure integration for Salesforce.com.

Skills

CRM:

Salesforce.com

SFDC Technology:

Validations Rules, Workflow Rules, Assignment Rule, Escalation Rule, Email to Case, SOQL, SOSL, Sales Cloud, Service Cloud

SFDC Utilities/Tools:

Data Loader, Connect Offline, Informatica

Salesforce Technologies:

Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Web Technologies:

HTML, CSS, Javascript,

Methodologies:

SDLC, Agile, Scrum, Waterfall

Operating Systems:

Windows, Linux

Education

Bachelors in Computer Science Engineering

MVGR Engineering College, INDIA

Experience

Stryker, VA Sept 2018 - Current

Role: Salesforce Administrator

Responsibilities:

Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.

Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.

Developed and Customizing salesforce.com application based on the user needs.

Maintained and gave permissions to communication templates based on Profiles.

Created Reports and Dashboards as per the customer requirements.

Worked on Record Types, Validation Rules, Triggers and Page Layouts.

Worked on data migration from databases to SFDC using Data Loader.

Performing the Risk Analysis and Cost Assessment for the Project implementation.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Created new custom objects, assigned fields, custom tabs, components, custom reports.

Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Metasystem, India Jan 2015 – Jun 2017

Role: Salesforce Administrator

Responsibilities:

Worked with the user group for requirement gathering throughout the planning and implementation.

Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.

Customized Page layouts for Standard/Custom objects and assigned Record Types.

Created Data Validation rules and Formulas as per business requirement.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Created and used Email templates in HTML and Visual Force.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data.

Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.

Modified Apex Class, Apex Test Methods, Triggers and Visualforce Pages.

Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.

Configured and integrated Salesforce for Outlook.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Certification

Salesforce Administrator Certified

CREDENTIAL ID

Location: Herndon, Virginia Mobile: 571-***-**** Email: *********.*******@*****.***

20316593

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