OBJECTIVE

To use my training and competencies in Office Administration to help contribute to the company’s efficient running of systems and procedures.

SUMMARY OF SKILLS

Set up and maintain manual and computerized information filing systems for invoices

Determine and establish office procedures

Greet visitors, recognize nature of business and direct visitors to employer or appropriate person

Order office supplies and maintain inventory

Schedule and confirm appointments and meetings of employer

Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, calendar management, reports and related material

Record and prepare minutes of meetings

Multi-lingual – English, Punjabi and Hindi

FIELD PLACEMENT July 2019-August 2019

Administration Associate

Allianz Global Assistance, Kitchener, ON

Prepared and edited letters, reports, memos, and emails

Maintained folders on server.

Created and sent up to 35 faxes to clients and providers.

Helped to manage claims inquiry department inbox and worked in Microsoft outlook.

WORK EXPERIENCE November 2016-April 2017

Submission Officer

BLS International Inc., Brampton, ON

Maintaining customer database files.

Identifying opportunities for improvement of customer service.

Handling conflicting priorities.

Maintained confidentiality while dealing with sensitive proprietary information in a discreet and professional manners.

Answering phone calls and taking messages.

Customer Service Representative April 2018- May 2019

Esso Dundas, Cambridge, ON

Managed a high-volume workload within a deadline-driven environment.

Helped company attain the highest customer service ratings.

Build connection to customers and created sales.

Prioritized customer satisfaction at workplace.

Handled $15,000 in transactions on a weekly basis.

EDUCATION January 2019-August 2019

Office Administration (Executive)

Conestoga College, Doon Campus, Kitchener, ON

Courses completed include Microsoft Word, Microsoft Excel, Financial Applications in Business, Interpersonal communications skills, Database management and Keyboarding skills-2.

Office procedures-2: order office supplies, create excel spreadsheet and charts, created brochure, business cards, letterhead, managed financial and accounting documents.

Office Administration (General) May 2018-December 2018

Conestoga College, Doon Campus, Kitchener, ON

Courses completed include Business Math, Document Processing, Presentation software, Keyboarding skills-1, Bookkeeping.

Office procedures-1: creating letters, emails and faxes.

Masters of Information Technology May 2009-June 2011

Government Mohindra College, Patiala, Punjab, India

Studies include Computer programming, Software engineering, Visual basic and Database management and Adobe creative suit.

Bachelors of Arts May 2007-June 2009

Government Mohindra College, Patiala, Punjab, India

Studies include Economics, Geography, History and Geography Honors.

ACTIVITIES AND INTERESTS

Travelling

Music

REFERENCES

Available upon request

Contact this candidate