Sales Manager

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

TOMIKO IRICK

**** **** **, ******* ****, VA 23607 757-***-**** adab7p@r.postjobfree.com Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. Staff management

Budgeting

Business analysis

Data collection and analysis

Business administration

Business planning

Financial management

Recruiting and interviewing

Employee performance

evaluations

Strategic planning

Operations management

Issue resolution

Creative merchandising

Natural leader

Skilled problem solver

Training and development

Data entry

People-oriented

Retail merchandising

specialist

Customer-oriented

Excellent communication skills

Consistently meets sales goals

Outstanding interpersonal skills

Staff training and

development

Motivated team player

Active listening skills

Stocking

Friendly demeanor

Merchandising

POS systems knowledge

Accurate money handling

AUGUST 2018-CURRENT

Assistant Manager Walmart Newport News, VA

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Supported staff development and goal attainment by focusing on skill development and job satisfaction.

Handled customer service by dealing with complaints, organizing stock and answering customer questions. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Helped with planning schedules and delegating assignments to meet coverage and service demands.

Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.

Monitored employee performance and developed

improvement plans.

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency. NOVEMBER 2016-AUGUST 2018

Assistant Manager Cookout Newport News, VA

Increased sales revenues by 3.5% over 2 months by promoting complementary products and educating customers about store promotions.

Monitored employee performance and developed

improvement plans.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Implemented accountability programs for operational tasks, achieving efficiency and morale boosting results.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Trained team members in successful strategies to meet operational and sales targets.

Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience. Supported staff development and goal attainment by focusing on skill development and job satisfaction.

Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.

Kept work areas clean, organized and safe to promote efficiency and team safety.

Applied customer feedback to develop process improvements and support long-term business needs.

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

JANUARY 2015-NOVEMBER 2016

Shift Manager Pizza Hut Newport News, VA

Adhered to company standards and compliance requirements for operations and cleanliness of all areas.

Kept employees operating productively and working on task to meet business and customer needs.

Tracked receipts, employee hours and inventory movements. Trained and mentored new employees to maximize team performance.

Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

JANUARY 2012-OCTOBER 2016

Assistant Store Manager Arbys Newport News, VA Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies.

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning.

Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses. Conducted store inventories once per quarter.

Reviewed performance data to monitor and measure

productivity, goal progress and activity levels.

Coached 8 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 1.5%.

Monitored security and handled incidents calmly.

Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations. Performed mandatory audits to ensure compliance in all areas were met.

Rotated merchandise and displays to feature new products and promotions.

MARCH 2009-DECEMBER 2011

Assistant Manager Jasons Deli Hampton, VA

Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience. Established and optimized schedules to keep coverage and service in line with forecasted demands.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Helped with planning schedules and delegating assignments to meet coverage and service demands.

Coached team on effective upselling and cross-selling methods. Mentored 6 member sales team in applying effective sales techniques and delivering top-notch customer service. Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance

procedures.

Submitted reports to senior management to aid in business decision-making and planning.

Reduced financial discrepancies 10% by monitoring monetary transactions, including credit card sales and deposits. Set and enforced policies focused on increasing team productivity and strengthening operational efficiency. JULY 1999-JULY 2010

Assistant Manager/Store Manager Arbys Newport News, VA Completed monthly profit and loss performance reports. Devised, deployed and monitored processes to boost long-term business success and increase profit levels 3%.

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing EDUCATION

platform for all to voice concerns.

Oversaw, trained and encouraged 10 shift leaders, promoting culture of efficiency and performance.

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs. Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

Created work schedules according to sales volume and number of employees.

Trained and developed new associates on POS system and key sales tactics, which improved process flows.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success. Rotated stock to ensure optimum appeal and minimize shrinkage.

Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Interviewed job candidates and made staffing decisions based upon store need, experience and availability.

Reported to district manager regarding all store and staff issues, financial goals and sales.

1996

High School Diploma:

Menchville High School, Newport News, VA

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