Customer Service Information Security

Sheena April Estanislao-Rivera

** * ****** ** ********, Pasig City

Philippines, 1610

Mobile No.: +639*********

Email Add: ****************@*****.***

CAREER OBJECTIVE

To secure a challenging position that utilizes my years of experience, while allowing me to excel in this field through hard work, perseverance and dedication, with highly rewarding career where I can use my skills and knowledge for organizational and personal growth.

PERSONAL INFORMATION

Permanent Address : 89 D Andres St. Santolan, Pasig City Philippines 1610

Birthdate : April 21, 1985

Birth Place : Quezon City

Height : 5’2 ft.

Weight : 140 lbs.

Sex : Female

Civil Status : Married

Religion : Roman Catholic

Nationality : Filipino

EDUCATIONAL BACKGROUND

Elementary Year [From] - [To]

School: St. Scholastica Academy of Marikina 1992 - 1998

Address: Marikina heights, Marikina City

Secondary

School: St. Scholastica Academy of Marikina 1998 - 2002

Address: Marikina heights, Marikina City

College

Course: Bachelor of Science Major in Business Administration 2002 - 2006

School: St. Paul University Quezon City

Address: Aurora Blvd. Cubao, Quezon City

EMPLOYMENT HISTORY

Position : CSR-New Accounts

Company : Metropolitan Bank & Trust Co.

Address : Gil Puyat Ave. Makati City

Date : May 2006 – January 2019

Reason for Leaving : Better career growth opportunities

Job Description / Duties and Responsibilities:

As a CSR-New Accounts I am responsible for opening new accounts for new bank clients, I am responsible in verifying their identification documents and interviewing them to know what bank products they need. I am also responsible in marketing different bank products such as home loans, car loans and investment products. I am an experienced banker in which I create ways of banking so they can comfortably engage in solutions for their needs, be more profitable with their hard-earned money & I have a knack for turning big ideas into on-time, profitable projects. At the end of the day, I give people peace of mind.

SPECIAL SKILLS / INTERESTS

Adaptability/Multi-tasker/Quick Learner

Technical Skills/ Proficient in Microsoft Office

Leadership/Self-Motivated

Teamwork/Collaboration/Flexible

Accounting and bookkeeping

Social and Interpersonal Skills

Bookkeeping and Reconciliation

Bank Reconciliation

Investment Banking

Operations Management

Sales and Marketing Management

Account Management

Retail Management

Customer Service Experience Expert

Cash handling

Data Entry Skills

ACTIVITIES

Excellent presentation and negotiation skills, confident, articulate, and excellent in written and verbal communication skills. Emphatic listener and persuasive speaker.

Motivating and inspiring everyone to do their work best while maintaining a workplace harmony.

Positioning team members to make optimal use of their talents and giving and receiving feedbacks that shows respect and dedication to each and every one’s hard work.

Expert knowledge of equity securities and bond origination.

Recognized fore ability to research and analyze business opportunities with key attention to risk mitigation.

Oversaw all acquisition, management and development of commercial properties and loan.

Assumed a leadership role in the absence of the supervisor and maintained bank’s normal operations and procedures.

Trainings

Anti-Money Laundering Act certified personnel since 2009 which is renewed every year.

Unit Investment Trust Fund certified personnel since June 2007.

Money Counterfeit Detection Seminar passer

Signature Verification Seminar passer

Sundries personnel passer

Information Security certified personnel

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