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Front Office Service

Mohali, Punjab, India
15 to 20
September 13, 2019

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Tdi city, sector *** Flat no 219 Mohali Tel: 998-***-****


I have done Professional Cookery February 2015-16

NZMA (New Zealand Management Academy)

Acquired knowledge in Hospitality Service, Cookery Fundamentals, Restaurant Cookery, Prepping and Cooking dishes in a commercial kitchen, Food safety, Service sector cookery in the first year of my study, Menu development, the application of management skills in the development of products & services, Research and evaluation of current innovations, Development of practical application and management principles of F&B services and food production management in the second year of my study.

Diploma in Hotel Management Oct 2009 - Oct 2011 South Lanark Shire College, East Kilbride, Scotland, Great Britain

• Acquired knowledge in Food and Beverage Service, Food Production and Patisserie, Front Office Operations, Hotel Housekeeping, Engineering and Maintenance, Hotel Laws.

• Financial Management, Food and Beverage Management, Food Science.

• Basic Accountancy, Business Communications, Introduction to Management Concept, Nutrition,

• Computer Applications, Hospitality Marketing Management, Marketing Research, Facility Planning, Environment Management, Hotel Accountancy and Human Resource Management.


Worked in North shore hospital as a supervisor with Compass Group. [NZ]

I worked on till, ensure inventory and supplies are well stocked. Conduct assignments from a customer service perspective.

Worked in Depot NZ as a commis chef (duties)

Food preparation work and basic cooking.

Key responsibilities :-

Maintain high standard of hygiene

Preparing the ingredients for a more senior chef

Measuring dish ingredients and portion sizes accurately

Worked in Goodie brothers as a chef de partie

Help other chefs and do intensive cooking while busy time.

Prepare menus in collaboration with colleagues.

Prepare ingredients that should be frequent available.

Front office, house keeping department, apprentice chef at Gleneagles Hotel Oct 2010 - Aug 2012

Auchterarder, Perthshire PH3 1NF, United Kingdom

• Arranging the dining room.

• Welcoming and serving Restaurant.

• Serve food and beverage to the guest.

• Have knowledge of basic accounting principles including debit and credit transactions.

• Tidying the dining room after meal service.

• To ensure the guests receive high quality services and service provision.

• To ensure that health and safety and procedures are respected (especially HACCP)

• Understanding basic rules apply to hygiene, storage, politeness, team working, sales, ability, attention to detail, Sensitivity to customers: good relationship skills, physical and mental resilience, thoroughness, Organisation: multi-skilled, adaptability/reactivity and good time-keeping.

• wash and clean utensils and dishes and make sure they are stored appropriately

• handle, sort, store and distribute food items

• wash, peel, chop, cut and cook foodstuffs, and help prepare salads and desserts

• sort and dispose of rubbish and recycling

• organise laundering of kitchen linen

• clean food preparation equipment, floors and other kitchen tools or areas.

K.F.C., Cornwall Street, Scotland (U.K.) 25/10/2009 - 19/8/2013

Team Member

• Maintain cleanliness and organization throughout the day to ensure that food is fresh and safe to serve.

• Health and safety awareness.

• Controlling product quality.

• welcoming and serving restaurant.


Gleanegal Hotel, Scotland, Great Britain Nov 2009- Feb 2010

• Acquired practical knowledge of front office, housekeeping, banquet services and kitchen.

Summary of Skills

• Effective time management skills and the ability to prioritize tasks to ensure designated duties are completed properly and on time.

• Personable individual with a positive attitude and work ethic.

• Strong oral and written communication skills with both guests and co-workers.

• Team oriented with an equal ability to work independently.

• Demonstrating efficient problem solving skills to quickly resolve concerns and ensuring problem is corrected and resolved.

Hospitality Skills

• Registering guests and reconciling guest accounts in a prompt, accurate and complete manner.

• Have knowledge of basic accounting principles including debit and credit transactions.

• Providing quality service to guests to ensure satisfaction and repeat business by going above and beyond the call of duty.


• Team Member of the year in KFC in year 2011-12.

• Won "Positive Energy Award" for exhibiting outstanding positive energy in KFC.


Manager :- Ngahuia Sepwell

Phone no. 021*******

Tutor: - Lance Clendon

Phone no: - 021*******

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