Customer Service Operator

FRANCIS G ZUMMO

CLEVELAND, OH 216-***-**** *************@*****.***

EXECUTIVE SUMMARY

Insure Ohio

Producer April 2018 – January 2019

Developed and created a risk management market for large commercial clients with specializations in cannabis liability, large habitational and distribution verticals.

Created a baseline system and format for all producers and agency administration from a compliance and documentation process.

McMichael Agency

McMichael Insurance is a family owned insurance agency established in 1976

Producer February 2015 – April 2018

Created vertically integrated valued affiliate program with Law Firms, Banking Institutions, PEO's and business consultants that I standardized to create revenue sharing within the partnerships that allowed the customer to create a fully integrated comprehensive business management services in a one stop shop format that increased bottom line sales and retention of commercial clients.

Zummo Insurance Group

Owner/Operator March 2010 – January 2015

Business owner and operator of a startup agency. Managed all facets of business operations.

In top 15% of producing agents in the state of Ohio, top 10% nationally in customer retention.

Responsible for marketing and servicing entire book of business with a 93% retention of customers due to a high concentration of customer service and value-add to all customers.

Developed network affiliates in the real estate market, banking institutions and with large local car dealerships to help mutual clients manage their purchases and insurance solutions.

Created a marketing program that corporate requested my agency replicate in a manual for incoming new agents.

KGI (what is KGI?)

Business Development May 2004 – March 2010

Developed corporate relationships with retailers on an executive level such as Verizon Wireless, Bob Evans, Sheetz, Burlington Coat Factory, FAO Schwartz, Busch Gardens, Universal Studios American Greetings, Travel Centers of America and Walt Disney World Properties.

Continental Airlines, United Airline

Assistant Beverage Director Presidents Club September 2001 – May 2004

Standardized beverage program and streamlined procurement procedure.

Worked with airport operations to develop a delivery system to allow vendors secure and regulated procedure to deliver units post September 11 which was very challenging.

New York Spaghetti House

Front and Back of House 1988-2001

Managed the front and back of the house of operations

EDUCATION

Bowling Green State University

Sociology/Criminology

1996-2001

Holy Name High School

1991-1995

AWARDS AND ACKNOWLEDGEMENTS

CLS (Commercial Lines Specialist)

Recipient of the 2005 NASFM Store of the Year for the Sheetz location in Altoona, PA.

Farmers New Agent Award in 2011.

Holy Name High School Advancement committee 2016

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