Administrative Assistant Medical
Resume:
Rosetta Marx
**********@*****.***
PROFESSIONAL ACCOMPLISHMENTS
7+ years customer service experience in health care settings
** ***** ******* ************** ********** in a university environment
Proficient using EMR systems Cerner and EPIC
Skilled navigation of Medicaid, Medicare and commercial insurances
Highly conversant in Medical terminology
Proficient in Microsoft Office (Word, Outlook and Excel)
EMR systems used: EPIC and Cerner
Typing speed 57 wpm
WORK EXPERIENCE:
Kaiser Permanente Seattle, WA Dec 2018 – Mar 2019
Scheduling Specialist
Resolved patients’ and providers’ inquiries, concerns and issues. Responded to combined inbound and outbound calls daily
Slashed scheduling for new appointments, follow-ups and confirmed appointments
Precise entry and updating of patient information using an electronic medical record program
Virginia Mason Medical Center Seattle, WA Jul 2011 – Sept 2018
Referral and Scheduling Coordinator
Timely response to inbound and outbound calls daily, satisfactorily resolving patients and providers inquiries, concerns and issues
Simplified and improved prior authorization processing for procedures and medications by instituting a new system using a web-based prior authorization program as well as an EMR system
Efficiently approved time required for scheduling, confirming medical appointments, referrals, insurance verification, and eligibility determination
Synchronized communication between patients and healthcare professionals
University of Washington, Department of Neurological Surgery
Administrative Assistant and Program Coordinator Seattle, WA 8/1991-2/2006
Improved the residency interview process from 3 days at several locations to a 1 day at 1 location
Single-handed reorganization of the residency files in preparation for an ACGME audit
Achieved complex calendaring and networking using Outlook
Professional front line administrative and secretarial duties
Accomplishment: significantly perfected letter turnaround time from 1 day to 1 hour
Swedish Medical Center Seattle, WA 9/2006–3/2009
Administrative Assistant Environmental Services and Call Center Departments
Established an improved system for pager ordering and delivery
Managed and coordinated service requests and dispatched to service providers
Established, organized, managed and maintained confidential employee and office files
University of Washington, Temporary Services - 9/2009-8/2011
Dean’s Office, School of Medicine - Complex front desk responsibilities
Department of Otolaryngology, administrative support
UW Physicians, data entry, verification and charge entry
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