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Administrative Assistant Medical

Citrus Heights, CA, 95610
September 12, 2019

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Rosetta Marx



7+ years customer service experience in health care settings

** ***** ******* ************** ********** in a university environment

Proficient using EMR systems Cerner and EPIC

Skilled navigation of Medicaid, Medicare and commercial insurances

Highly conversant in Medical terminology

Proficient in Microsoft Office (Word, Outlook and Excel)

EMR systems used: EPIC and Cerner

Typing speed 57 wpm


Kaiser Permanente Seattle, WA Dec 2018 – Mar 2019

Scheduling Specialist

Resolved patients’ and providers’ inquiries, concerns and issues. Responded to combined inbound and outbound calls daily

Slashed scheduling for new appointments, follow-ups and confirmed appointments

Precise entry and updating of patient information using an electronic medical record program

Virginia Mason Medical Center Seattle, WA Jul 2011 – Sept 2018

Referral and Scheduling Coordinator

Timely response to inbound and outbound calls daily, satisfactorily resolving patients and providers inquiries, concerns and issues

Simplified and improved prior authorization processing for procedures and medications by instituting a new system using a web-based prior authorization program as well as an EMR system

Efficiently approved time required for scheduling, confirming medical appointments, referrals, insurance verification, and eligibility determination

Synchronized communication between patients and healthcare professionals

University of Washington, Department of Neurological Surgery

Administrative Assistant and Program Coordinator Seattle, WA 8/1991-2/2006

Improved the residency interview process from 3 days at several locations to a 1 day at 1 location

Single-handed reorganization of the residency files in preparation for an ACGME audit

Achieved complex calendaring and networking using Outlook

Professional front line administrative and secretarial duties

Accomplishment: significantly perfected letter turnaround time from 1 day to 1 hour

Swedish Medical Center Seattle, WA 9/2006–3/2009

Administrative Assistant Environmental Services and Call Center Departments

Established an improved system for pager ordering and delivery

Managed and coordinated service requests and dispatched to service providers

Established, organized, managed and maintained confidential employee and office files

University of Washington, Temporary Services - 9/2009-8/2011

Dean’s Office, School of Medicine - Complex front desk responsibilities

Department of Otolaryngology, administrative support

UW Physicians, data entry, verification and charge entry

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