Sales Representative/Telemarketer/Lead Generation
Resume:
Ronald Sumaoang Biag
E-mail: adab0q@r.postjobfree.com
** ******* ******, ***** *, Malanday, Marikina City, Philippines 1805 Cell no. +63-939*******
Objectives:
To continuously strive for higher achievement in life and establish myself as a perfect and accept challenging work and contribute forward the success of esteem organization by hard work and acquired skills. Work Experience:
Microsourcing Philippines
Sales Development Representative (May 2019-Present)
Time To Know is a fully cloud-based learning platform that unifies every component of your corporate learning needs and delivers it all. Anytime, anywhere, and on any device. Time To Know was designed to provide managers with the ability to align crucial business knowledge to their business needs
We develop effective learning and knowledge enrichment solutions aimed at customer-facing, sales, and support teams. Our SaaS learning platform enables the easy creation, delivery and control of learning content, while providing interactive feedback, insights and recommendations. Time To Know was founded in 2006, and is part of the AUREC group. It is a trusted provider to leading companies in the financial, health and communications sectors, who utilize our platform to update and instruct more than 500,000 employees worldwide.
Responsibilities:
· A dynamic sales-oriented role focused on initiating new sales leads
· Engage potential customers and prospects via phone, email, and Linkedin
· Perform outbound sales activities such as cold calling, lead follow-up, opportunity qualification and scheduling demo’s
· Develop target prospect lists and execute cold outreach
• Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process.
•Schedules meetings with prospects and Sales Reps by educating and challenging prospective buyers.
•Partners with Marketing and Sales on outbound prospecting and competitive strategies to generate opportunities.
•Follows best practices for maintaining Salesforce.com database accuracy and completeness by updating records regularly.
•Assigns and uses lead nurturing process on ICP accounts not ready to buy.
•Searches internal and external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.
Azeus System Philippines Limited
Junior Marketing Associate (February-August 2018)
Ensure marketing message is conveyed clearly and delivered properly to prospects.
Strategize and implement B2B email campaigns to drive customer acquisition.
Ensure messages are sent in proper form and template.
Follow-up on interested respondents through e-mail or by phone.
Responsible for establishing good relationship with clients.
Convene Cold call prospected clients for AU and Asian countries to offer Demonstration and free trial for Software (Paperless Board Meeting Software).
Report weekly to the team with all data, insights and recommendations.
Maintain accurate data entry into CRM in the correct formats.
Ensure thorough research information is credible to ensure data entered is correct Microsourcing Philippines
Outbound Sales Representative (August 2017-December 08, 2017)
for Cold calls businesses in New Zealand and offer them the benefit of having an additional URL/Domain their businesses.
Maintain pipeline for clients and demonstrate product presentation over the phone.
Responsible for establishing good relationship with clients. 24/7 Customer Philippines Inc.
Customer Relation Management Representative (May 2012-December 2016)
customers Responsible for handling Inbound and Outbound sales calls both for Consumer and Business for Australian Telco. (Optus)
Qualify customer and convert it into sales.
Consultative selling making sure that the product will fit the customers need.
Conduct credit check for all applications through CRM.
Cross sell and up-sell different products, performs credit check and book an appointment. Sykes marketing Services, Riverbanks Marikina City Outbound Sales Representative (May 2011 – February 2012)
Australian Responsible for handling Outbound sales calls both for Consumer and Business customers for Telco. (Optus)
Qualify customer and convert it into sales.
Consultative selling making sure that the product will fit the customers need.
Conduct credit check for all applications through CRM.
Cross sell and up-sell different products, performs credit check and book an appointment.
Sterling Global Call Center, Ortigas Center, Pasig Quality Assurance Specialist (June 2009-December 2010)
Ensures the company’s SOP (Standard Operating Procedures) are Implemented such as in compliance regarding DO NOT CALL policies, feedback loop, etc...
Monitors agent’s call handling performance, does “on-the-spot” correction, coaches and motivates agents in producing quality deals.
Joins call simulation or doing mock calls for trainees
Evaluates agent’s performance and provides recommendations or feedback to Sales Department/Training Department such as retraining course or re-direction
Provides Daily Agent Quality Assurance report to QA Manager
Ensures all agents are logged in to their recordings (Maxi-sense), Rejects/Holds sale if the appointment wasn’t set up properly. Ensures client’s standards / parameters are met.
Coaching agents and remote monitoring for better quality deals and approved sale/appointments.
Evaluates and provides recommendations for those agents who excel especially those who are commended by the prospect or by getting the highest QA grade.
Provides feedback and updates to Sales Department and agents regarding parameters that were set.
Outbound Call Center Agent (May 2006-June 2009)
Handled US and UK Mortgage, cold call prospects to assist/offer them to refinance their existing mortgage, then after the assessment will transfer to a live Mortgage officer in the US.
Handled Yellow Pages for B2B customers, cold call prospect and persuade them to list their business online to attract more customers. Explain to them the benefit of having an online listing then if they agreed on it will take credit card details as a payment.
Reach Force Campaign (US) Lead Generation – Cold call businesses and will speak to C levels or Directors and gather information needed depending on which role given to ask.
Handled Craft Matic adjustable bed (Australian account), cold calls elderlies in AU and book them on an appointment with one of our sales consultant for the actual demo of the bed. Tokyo-Tokyo (Sta. Lucia East Grand mall) June – Nov 2005 I work as a Cook Trainee/ Lobby Man (Dining)
Cook and prepares all dishes and assigned for making and preparing sushi’s with good qualities and nice presentation.
Taking orders and maintaining the cleanliness of the dining area.
Jollibee Food Corp. (Marikina Bayan) Dec. 2003- May 2004 Kitchen Crew
Responsible for cooking and preparation of all dishes and maintaining the standard and qualities of the product served.
Educational Attainment
Polytechnic University of the Philippines, Open University System – B.S Business Administration-Marketing Management
Philippine Maritime Inst. (PMI, Quezon City) B.S Custom Administration 2nd year college (under graduate) June 2004-April 2005
Technological Institute of the Philippines, Quezon City B.S Marine Engineering – 1st year college.
June 2003 – April 2004
Concepcion High School (High School Diploma)
Personal Information
I’m a 33 yrs. of age, born in Isabela and presently residing in Marikina City, Single, Good health, 5’6 in height, weighting 65 kilos and no physical handicaps.
Character References
Joshua Antenor
Senior Marketing Associate
Azeus System Philippines
JJean Josie Castro Devilla
Customer Experience Apprentice (Q.A)
24/7 Customer Philippines Inc.
Katherine Sabino
Sales Supervisor/Team Leader
24/7 Customer Philippines Inc.
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