Customer Service Sales

CHRISTINE SIEGRIST

Villa Hills, KY ***** C: 859-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

I have over 10 years of experience in library science, program implementation and customer service in both social service and for-profit organizations. I believe this diverse range of experience allows me to bring a unique perspective to any service oriented team. I am an energetic and engaged professional with a passion for building lasting relationships and growing people and programs to their fullest potential.

PROFESSIONAL EXPERIENCE

Assistive Technology Resource Center Librarian

Redwood Ft. Mitchell, KY April 2012- Present

Responsible for management of library resources, customer service, and clerical services

Advances a working knowledge of assistive technology resources, services and products available.

Promptly responds toll calls and on-site visits from individuals and groups seeking services and information.

Provides general information and/or training on assistive technology.

Assists with meetings and trainings including distribution of meeting reminders, preparing materials, scheduling, hospitality, taking/preparing minutes as assigned, and documentation.

Maintains ATRC equipment through product updates and repair functions.

Provides input on demand for items, completes purchase requests, and enters items into inventory.

Develops and maintains recordkeeping systems to collect data, organize, and maintain department files

Learns specific documentation requirements of funding sources, completes and submits records, summarizes service data, and provides reports/billing to sources in an accurate and timely manner.

Assists in researching information to support administrative needs and projects.

Coordinates scheduling and assignment of therapist for AT assessments, prepares intake packet and forms.

Guest Service Associate: Book Sales

Borders Books Crestview Hills, KY October 2005- April 2012

Greet customers and ascertain what each customer wants or needs.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases, and receive and process cash or credit payment.

Answer questions regarding the store and its merchandise.

Reference Desk Assistant

Kenton County Public Library, Erlanger KY May 2002- April 2006

Search standard reference materials, including online sources and the Internet, to answer patrons' reference questions.

Explain use of library facilities, resources, equipment, and services and provide information about library policies.

Confer with colleagues, faculty, and community members and organizations to conduct informational programs.

EDUCATION

Masters of Library Science May 2002

University of Kentucky, Lexington KY

Bachelors of Elected Studies with Emphasis in Psychology May 2002

Thomas Moore College, Crestview Hills KY

SKILLS

Administration and Management/ Customer and Personal Service

Instructing/ Systems Evaluation/ Service Orientation

Proficient in Microsoft Office

Strong communication and interpersonal skills.

The ability to work independently and as part of a team.

Deadline orientation.

Good presentation abilities.

Organizational skills.

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