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Customer Service Representative

Grass Valley, CA
September 09, 2019

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Susan Kuca

***** ****** ****

Grass Valley, CA **949-9023

530-***-**** Cell

Career Overview

Personable and responsible with 15 years of customer service experience.

Solid team player with upbeat, positive attitude. Dedicated and motivated to

maintain customer satisfaction and contribute to company success.

Core Strengths

Strong Organizational skills

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Active listening skills

Sharp problem solver

Customer service expert

Computer proficient

Rapport Building with clients


Set up organization systems to create a more efficient office flow.

Assisted in the managing of company’s database and verified, edited and modified client information.

Work Experience

August 2016 Byers Enterprises Grass Valley, CA

To Admin. Assistant/Communications Liaison

March 2019 I was responsible for keeping the lines of communications open and building a rapport with all clients during the scheduling & installation phase of the clients gutter Installation. Maintained all records pertaining to the clients file.

I also held a key for the main gate and office.

May 2007 Z.A.P. Manufacturing, Inc Grass Valley, CA

To Admin. Assistant/Customer Service Representative/Support

August 2016 I provided product assistance for the customers that we served. Prepared and

sold a broad range of customized merchandise to individuals and commercial

companies. I performed cashier duties, filed, answered phones, set up pick up

and delivery runs to the clients that we served in three states.

October 2003 Staples Grass Valley, CA

To Money Room Manager / Customer Service / Cashier

May 2007 Worked as a team member performing cashier duties and product assistance.

Worked under strict deadlines and responded to service requests and

assisted with ringing up customers. Maintained adequate cash supply in cash

drawers at checkout stations. I was responsible for guaranteeing a high level

of customer service. I also performed store opening duties and preparing cash

drawers for the day.

I reconciled all cash drawers at the end of the day and prepared daily deposits

to be picked up by armored truck. I ordered sufficient bills and coin for store

cash flow. I was also a store key holder.

West America Bank Grass Valley, CA

Merchant Teller

Leathers N’ Treasures Grass Valley, CA

Retail Sales

Community Service

Child Advocates of Nevada County /Fundraiser selling See’s Candy at Christmas and Easter

Beta Sigma Phi – An 80+ year old international cultural and social sorority; holding offices in chapter, city council and state area council. I am currently holding the office of Philanthropic Director of one of our 8 state area councils working my way to President in 2021-2022.

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