Cerner Trainer

Jude Luangaphay

Email: **********@*******.***

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For over 15 years I have engaged myself in the world of HealthCare Informatics where I have used my skills and expertise to support varies HealthCare Institutions with their implementations of Electronic Medical Records (EMR). I have provided the service of Clinical Analyst, Trainer, Optimization Analyst, and Pre/Post-Go Live Support. It has been my duties to provide optimum service to my clients in order to satisfy a successful outcome with their EMR implementation. I continue to provide service as independent consultant of EMR. My skills and experiences are documented below.

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Skills &Experience:

Project Coordinator for Cerner’s Rev Cycle, Inpatient Rehab Scheduling and Computer Assisted Coding (CAC)

Classroom Trainer/SME and elbow support of Inpatient and Outpatient use of CERNER.

Curriculum Development/Classroom Training for Centralized Scheduling, Rehab Scheduling, SurgiNet Anesthesia, Patient Access, HIM, Ancillary, PowerChart, PowerChart Ambulatory (PCA), Dynamic Doc and PowerNotes.

Served as Team Lead for various hospitals implementing CERNER

The Support of Cerner CommunityWx Solutions and Millenium Solutions: FirstNet, SurgiNet Anesthesia, FirstNet RadNet, PathNet, PowerNote, CPOE, PowerPlans, PowerChart, PowerWorks, PowerChart Maternity, Dragon, and Dragon Method One (DMO).

Document the process of implementation and support for the project.

Analyze and resolve issues encountered by the team during the implementation of all products/systems.

Serve as the client’s application expert, ensuring the system set up supports workflow decisions.

Assist as the Subject Matter Experts (SME) of EMR project.

Run/Analyze weekly CPOE, Sepsis and Discharge Compliance Report and post on Sharepoint.

EMR, CPOE, PDOC training for newly hired providers and provide users with login access (network and Meditech).

Document meeting minutes accurately and share concerns with leadership using effective communication both verbal and written.

Assure the movement of information and its purpose to the team members in order for the project to succeed and on stay on budget.

Built classroom curriculums, trained Clinicians (Providers, Registered Nurses, Ancillary staff and more) to use Cerner effectively with their workflow in mind.

Tested functionality and back loaded data for the Cerner product before its launch.

Provide workflow analysis and provided solutions in order to bridge any gaps that may have been overlooked during the workflow analysis process.

Served as help desk person for obtaining tickets and data with respects to issues that may arise during and post the Cerner go-live.

Used configuration tools in order to fix issues with login and password reset issues.

Set preferences and favorites for individual users of Cerner in order for the use of the application can be applied to their specific role.

Called by management to satisfy specific projects with in the Cerner application.

Professional Experience:

May 2018 – March 2019

Prospect Medical Holdings East Orange, NJ

Cerner Trainer Waterbury, CT

Trained Nurses and Providers on Cerner modules.

Develop training curriculum and job aids on Cerner for Nurses and Providers.

Assist with template/data creation when needed.

Worked closely with Cerner and the hospital team to ensure benefits and deadlines are met.

February 2018 – April 2018

Fairfield Medical Center Lancaster, OH

Cerner Trainer

Lead and deliver application training to clients or employees in a classroom environment on various Cerner solutions.

Work closely with Subject Matter Experts on Training Agenda

Skilled on Cerner functionality with various solutions.

Troubleshoot issues and report when necessary.

March 2017 – January 2018

San Joaquin General Hospital Stockton, CA

Project Training Coordinator

Communicate with managers to identify training needs and mapping out development plans for teams and individuals.

Design and develop training programs.

Hands-on experience coordinating multiple training events in a corporate setting.

Advanced organizational skills with the ability to handle multiple assignments.

Strong communication skills.

Manage and deliver the training plan, the training schedule, training curriculum, content localization, the readiness phase, and trainers.

Led classroom training on Cerner solutions.

July 2016 – January 2017

Methodist Health System Dallas, TX

Analyst (Meditech & Epic)

Provide Providers with Network and Meditech login.

Demo Epic Order Sets to Physician Champions for approval.

Schedule meeting with Physician Champions for Epic Order Set and Documentation Review.

Run/Analyze weekly reports.

Attend weekly Informatics meetings.

August 2015 – June 2016

Broward Health Medical Center (3 waves) Ft. Lauderdale, FL

Cerner Trainer (Ambulatory & Inpatient)

Assist Physicians, Nurses and Medical Staffs on CPOE, PowerChart and PowerWorks.

Works as a liaison in order to develop, communicate, and deliver end-user training to ensure end-user adoption.

Knowledge of applications and functionality.

Interface with the IT’s internal customers at the Manager, Director, and staff levels.

Curriculum builds on Cerner Scheduling, Patient Access, HIM and Ancillary.

January 2015 - August 2015

Mission Health Asheville, NC

Project Coordinator

Track project milestones and deliverables.

Develops and maintains project plan and other pertinent project documents

Manages project scope, risks, issues, budget, and schedule.

Routinely reports project status to Project Sponsors and Project Executive Team.

Recruit resources to build a successful team for projects

Motivates and coaches team leads and team members.

Follow-up with Physicians, Nurses and Medical Staff on use of Cerner modules within the Inpatient units and Outpatient sites.

November 2012 – December 2014

Mission Health Asheville, NC

Optimization Analyst (Cerner)

Assist Physicians on the objectives of SurgiNet Anesthesia (i.e. Select case, Start Macro, Document actions,

Follow-up with users on Cerner Modules with any questions or concerns.

Report 2nd tier issues or higher to the correct support analyst.

Finalize and run Record Viewer reports.

June 2013 – June 2013

Duke University (2 waves) Raleigh, NC

Go-Live Support (Epic)

Support end-users on Cadence, Resolute, EpicCare Ambulatory

Troubleshoot issues and escalate if necessary.

Daily meeting with team.

Knowledge of applications, functionality, and supporting the workflows.

September 2012 – October 2012

Trinity Mother Frances Health System (2 waves) Tyler, TX

Go-Live Support (Epic)

Support end-users on Cadence, Radiant, Resolute, ADT.

Report issues to the command center.

Follow-up with users on previous issues.

May 2011 – September 2012

University of Alabama at Birmingham (5 waves) Birmingham, AL

Command Center Analyst (Cerner)

Support end-users on CPOE

Assisted at UAB’s Command Center.

Troubleshoot front end and back end issues.

Follow-up with users on previous issues.

Nov 2004 - Feb 2009

Cerner Corporation Kansas City, MO

Command Center Analyst

• Triage external and internal critical issues to the appropriate solution team.

• Managed 60-80 external and internal calls daily.

• Train new hires on troubleshooting issues.

Feb 1999- Jan 2003

Principal Financial Group Grand Island, NE

Data Processor

• Process outstanding medical claims and insure their validity.

• Import patient’s profile through excels and keep are records up to date.

• Exceed goal of over 100 claims daily.

• Knowledge of ICD9 Coding.

List of Hospitals where I have served as Cerner/Epic/Allscripts/Meditech Clinical Analyst/Go-Live Support/Trainer:

Methodist Health System-Dallas, TX

Mission Health System-Asheville, NC (Wave 1-5)

Children’s Hospital Los Angeles-Los Angeles, CA

University of Alabama-Birmingham, AL (Wave 1-5)

Clarian Health Partners-Muncie, IN

Spectrum Health Butterworth Hospital-Grand Rapids, MI

Wood County Hospital-Bowling Green, OH

BayCare Health System-Clearwater, FL

Shady Grove Adventist Health-Rockville, MD

Albert Einstein Emergency Department-Atlanta, GA

Children’s Hospital-Louisville, KY

Ball Memorial-Indianapolis, IN

North Shore LIJ-Long Island, NY

Trinity Mother Frances-Tyler, TX

Duke University-Raleigh, NC

San Joaquin General Hospital-Stockton, CA

Fairfield Medical Center-Lancaster, OH

East Orange General Hospital – East Orange, NJ

Waterbury Hospital – Waterbury, CT

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