Manager Store
Resume:
Curriculum Vitae of
MONA LIZA CULIAT GARCIA
*************@*****.*** +974-****-**** / +63-929-***-****
OBJECTIVE
To be incorporate in a well establish company wherein I can maximize my potentials as well as to utilize the skills I’ve learned in my past experiences.
WORK EXPERIENCES
June 2, 2018 to September 23, 2019 Al Futtaim Mena – Stadium-Qatar
Store Supervisor
oActing OIC / Store Manager of the store for a year now.
oMake sure that staff are giving great customer service as well as monitoring store financial performance
oTypical responsibilities like training, supervising and staff appraisal.
oManaging budget, maintaining financial records and well presentation of the store
oDeveloping store strategies to raise customers, expand store traffic and optimize profitability.
oMeeting sales goals by training, motivating and provide feedbacks to store staff.
March 2013 to June 1, 2018 Al Futtaim - RSH Middle East LLC
Ret Brand Coordinator (Nike/Puma/Umbro/Billabong)
oProduct buying
oControls the inventory in all the retail stores (UAE and KSA branch)
oProvides the Buyer / Brand Manager with all reporting requirements
oAssists the Buyer / Brand Manager in product selection
oAssists the Buyer / Brand Manager in product presentations preparations for third party customers
oClosely in communication with the brand principal’s products and logistics for the timely availability of the buyer’s order for the season launch.
oImplements brand managers directives on promotions and marketing campaigns for the brand and for the stores.
oResponsible for the timely payment of orders and its arrival.
oCoordination with the different departments – finance, logistics, MIS, warehousing and retail stores.
oReporting directly to the Brand Manager / Head of Retail
oStore operations and staffs management
oStore Operations of (6) Mono Stores, (11) Store-in-Stores within the GCC
oSupervising 30+ staffs directly for mono stores and working closely with staffs within SIS
June 2011 to September 2012 RSH Middle East LLC
Asst. Store Manager
oReports directly to Retail Area Manager
oOverall in-charge of about 30 brands inside the store and 50+ staffs
oManage the whole store operation with the Store Manager
oMonitors in and out transfers to and from other locations
oCommunicates with the Brand Managers with regards to brand’s needs and suggests ideas of how to make good sales
oHandles big corporate accounts
oIssuance of quotation and Official Receipts
oFacilitate day to day meeting and update all brands sales and performances
oOn the spot counter/cashier checking
oResponsible in the proper security and deposits cash at all times
oSubmit payroll attendance to the HR on a monthly basis
oManage staffs and delivery schedules
oMonitors staffs attendance
oConduct yearly appraisals for the staffs performance status and increment
oConduct stock’s pre-inventory twice a year
oIssues warning letter, explain why letter, suspension and termination if needed
oFacilitate seminars and trainings for staffs motivations and performances
September 2008 to June 2011 RSH Middle East LLC
Store Supervisor
oConcerns on overall sales / floor operations of the store
oHandling customer complaints. Answering telephone calls and customers queries
oPetty cash requests and replenishments
oResponsible in handling counter transactions like discounts, override, etc. etc.
oMonitors stock level and prepare order for replenishment
oMonitors office supplies and staff’s welfare
oProviding exceptional customer service
oReceives and transfers stocks to and from other locations
oMonitors proper merchandising
September 2005 to June 2008 RSH Middle East LLC
Customer Service Assistant
oCashiering
oMonitors stock level and prepare order for replenishment
oProviding exceptional customer service
oReceives and prepare transfers stocks to and from other locations
oMerchandise received stocks
Achievement/s
oIn my 3 yrs of holding my current position, I was able to maintain profitability of the brands under my watch, and its retail stores in the region.
oHave been promoted 3 times within 11 years of stay with the company
SKILLS and COMPETENCIES
Steno or Shorthand writing
Good communication skills
Knowledge in POS Registry Operation
Computer literate such as; Microsoft Word, Excel, and Microsoft Power Point, Internet
Proactive and result oriented
Develop staff performance
Knowledge on retail operation and staff management
Knowledge on SAP and RI reports
EDUCATION
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
Rizal Technological University (Philippines)
PERSONAL PROFILE
37 years old, Female, Single, Filipino
PROFESSIONAL REFERENCES
Rafael Tecson Micu III
Regional Brand Manager - Primer International Management Limited, Philippines
Ashok Aithal
General Manager – Apparel LLC
Sabatini Fernandez
Restaurant Supervisor - PF Chang’s Doha Festival City
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