Customer Service Operator

Resume

Address

H.No***A, Ghumhar Gali, near mother

Dairy, Chattarpur

E-mail: *****.********@*****.***

Mobile: +918*********, 836*******

Objective:

“Being the Best Team Player, Ready to accept New Challenges in my domain knowledge & outperform & contribute to the Growth of the Organization Individual & Collectively”

MIS

Payment Collection Analysis

Audit Compliance

Customer Service

Finance & Banking

Experience:

1. Thakral Services Pvt. Ltd. I have worked with this company from March 2019 to Aug 2019 as a Service Coordinator.

2.. Vinayak Compserve Pvt. Ltd. (Power Grid Corporation of india) as a IT Helpdesk cum Co-ordinator (from june 2017 to Jan.2019).

Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes in line with Service Desk objectives.

Maintained and updated all documents and records on a regular basis.

Responsible for the acquisition, deployment, tracking and securing of all assets.

Responded to inquiries on the status of an asset request.

Providing ticket numbers to the customer through GLPI ticketing tool and coordinate with Engineers to resolve the issue.

Manage the overall desk activities including the supervisors.

Act as a further escalation point for the supervisor(s).

Take on a wider customer service role.

Report to senior managers on any issue that could significantly impact the business.

Attend Change Advisory Board meetings, This could also be expanded to any other activity taken on by the Service Desk – e.g. monitoring certain classes of event

Good skills in MS Excel Outlook PowerPoint and Word

.

3.Mahindra & Mahindra Company as a MIS Executive from 2013 to 2016.

Assign Engineers for DG (Genset) service, after that I take feedback from

customers and call closed on portal.

I maintained attendance sheet in Excel.

Cash dealing (voucher filling).

Record keeping of all services in Excel.

Followup for payments and make income tracker in Excel.

Made bill.

4. UIDAI deptt. as Operator for one year from Jan. 2012 to Dec. 2012.

Worked in Government of India Aadhaar project as operator putting Demographic and Biometric data of Citizen in UIDAI System.

Administrative Activities:

Office hygiene & Maintenance activities.

Coordinate with IT and Admin for any branch related issues.

Academic Dimensions:

Course Name

Board/ University

DCA

CAC, Jalandhar (2000)

B.ED

Guru Nanak Dev University, Amritsar (2010)

B.A

Guru Nanak Dev University, Amritsar (1999)

HSC

Punjab School Education Board, Mohali (1996)

SSC

Punjab School Education Board, Mohali (1994)

Computer Efficiency:

Basic Course

Diploma in Computer

Operating System

Windows-98/2000/2003, XP 2003, Windows 7, 8

Office Package

Sound knowledge of MS office and advance Excel.

Personal Profile:

Name : Ranjit Kaur

Date of Birth : 15 March 1978

Gender : Female

Marital Status : Married

Total Experience :. 5 years & 8 months

Notice Period : One Month

Interest : Listening Soft Music and Traveling

Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Date:

Place:

(Ranjit Kaur)

Area of Exposure:

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