CURRICULUM VITAE

HANNAH GATHONI KIMANI

PERSONAL INFORMATION

Gender: Female

Date of Birth: 01 May 1982

Nationality: Kenyan

Languages: English, Kiswahili, Arabic

Marital Status: Single

TEL NO: +974********

EMAIL ADDRESS: adaavz@r.postjobfree.com

PERSONAL PROFILE

I am an assertive,passionate,determined self-motivated person with drive to achieve excellence. My objective is to deliver excellent service in every task I undertake, and ensure high quality standards are maintained at all times.

OBJECTIVE

Customer Service/Receptionist looking to secure a challenging position in a reputable organization to expand my skills and knowledge to fully utilize my training and experience. looking forward to making a significant contribution to the success of the Company. EDUCATION BACKGROUND

YEAR:

1996-1999 KOMOTHAI GIRLS HIGH SCHOOL (High School) RECEPTION/PUBLIC RELATIONS Graffins University

(Higher Diploma)

CUSTOMER SERVICE/PUBLIC RELATION Certificate

COMPUTER TRAINING Microsoft Word, Excel, Access, PowerPoint, Outlook Email WORK EXPERIENCE

Date

May 2018- Up ^to date

Landmark Group

Customer Service

Qatar,Doha

Key Duties/Roles

Assisting clients, and helping them with their complaints, and questions. welcoming clients, in person, on telephone, and answering inquiries.

Maintaining security by following procedures and monitoring logbook.

Maintaining the reception area

Informing the appropriate therapist when the client has arrived.

Handling payments.

Dealing with refunds and payment discrepancies.

promoting services and special offers.

Jan 2015-Dec 2017. Al Salama Pharmacy

Cashier/Client Attendant

UAE Abudhabi

Key Duties/ Roles

Receiving Calls and handling the reception.Recording all the complaints, solving them where possible, as I forward others to the Manager.

Recording the sales to patients.

Managing transcations with clients accurately and effectively.

Receiving payments and offering receipts.

Keeping track of all cash and credit transactions. Dec 2013-April 2016 TRADE MANPOWER

Office Assistant

Country: Lebanon, Beirut

Employer:Mr. Muhieddiene Alleily

Key Duties/Roles

Managing the office, as well attending to the visitors.

Cleaning, and tyding of the office, and the Agent’s Office.

Assisting on advising the girls and training them as they wait to be allocated to their rightful jobs.

Assisting the visitors as well as scheduling appointments.

Receiving calls and the guests.

Giving English lessons on specific days.

Sept 2007-August 2008

Company: Sarit Centre Mall

Security Guard (Text Book Centre)

Nairobi, Kenya

Key Duties/ Roles

Provide excellent Customer Service

Provide Safety at the working place

Monitor surveillance equipment

Maintain Order

Responding to any emergency.

Securing by patrolling the working area

Permitting entry

OTHER PROFICIENCIES

Ability to learn new things fast.

Able to adapt to different working environments.

Can work well under pressure and meet deadlines.

Able to work as a team player.

Great communication and oratorical skills.

Guiding and Counselling skills

INTERESTS

Travelling

Socialising

Reading

REFEREES

1.) Mr. Muhiediene Alleily and Muhammed Sidani

Lebanon, Beirut.

Tel No:+961-**-***-***/ +961-**-***-***

2) Madam Basma

Manager (Landmark Salon)

Tel No; 66442884

Contact this candidate