HANNAH GATHONI KIMANI
Date of Birth: 01 May 1982
Languages: English, Kiswahili, Arabic
Marital Status: Single
TEL NO: +974********
EMAIL ADDRESS: firstname.lastname@example.org
I am an assertive,passionate,determined self-motivated person with drive to achieve excellence. My objective is to deliver excellent service in every task I undertake, and ensure high quality standards are maintained at all times.
Customer Service/Receptionist looking to secure a challenging position in a reputable organization to expand my skills and knowledge to fully utilize my training and experience. looking forward to making a significant contribution to the success of the Company. EDUCATION BACKGROUND
1996-1999 KOMOTHAI GIRLS HIGH SCHOOL (High School) RECEPTION/PUBLIC RELATIONS Graffins University
CUSTOMER SERVICE/PUBLIC RELATION Certificate
COMPUTER TRAINING Microsoft Word, Excel, Access, PowerPoint, Outlook Email WORK EXPERIENCE
May 2018- Up ^to date
Assisting clients, and helping them with their complaints, and questions. welcoming clients, in person, on telephone, and answering inquiries.
Maintaining security by following procedures and monitoring logbook.
Maintaining the reception area
Informing the appropriate therapist when the client has arrived.
Dealing with refunds and payment discrepancies.
promoting services and special offers.
Jan 2015-Dec 2017. Al Salama Pharmacy
Key Duties/ Roles
Receiving Calls and handling the reception.Recording all the complaints, solving them where possible, as I forward others to the Manager.
Recording the sales to patients.
Managing transcations with clients accurately and effectively.
Receiving payments and offering receipts.
Keeping track of all cash and credit transactions. Dec 2013-April 2016 TRADE MANPOWER
Country: Lebanon, Beirut
Employer:Mr. Muhieddiene Alleily
Managing the office, as well attending to the visitors.
Cleaning, and tyding of the office, and the Agent’s Office.
Assisting on advising the girls and training them as they wait to be allocated to their rightful jobs.
Assisting the visitors as well as scheduling appointments.
Receiving calls and the guests.
Giving English lessons on specific days.
Sept 2007-August 2008
Company: Sarit Centre Mall
Security Guard (Text Book Centre)
Key Duties/ Roles
Provide excellent Customer Service
Provide Safety at the working place
Monitor surveillance equipment
Responding to any emergency.
Securing by patrolling the working area
Ability to learn new things fast.
Able to adapt to different working environments.
Can work well under pressure and meet deadlines.
Able to work as a team player.
Great communication and oratorical skills.
Guiding and Counselling skills
1.) Mr. Muhiediene Alleily and Muhammed Sidani
2) Madam Basma
Manager (Landmark Salon)
Tel No; 66442884