CompTIA A+ Certified IT Professional
Resume:
Todd A. Hammer
CompTIA A+ Certified IT Professional
Richfield MN 55423
****.****.******@*****.***
Qualifications
Experienced IT Professional in both consumer and business settings. Background includes energy, public utilities, banking, university, and corporate sectors. Strong written and oral communication skills. Ability to establish and improve rapport with clients. A self-motivated person with a proven record of successful troubleshooting and problem resolution. Able to maintain a professional work environment; based upon respect and personal accountability. Technology
● CompTIA A+ Certified Technician
● Fifteen years of troubleshooting experience, along with applied proficiency of various operating systems, proprietary software, and network technology (Active Directory, DHCP, DNS, LAN/WA, TCP/IP, VPN,)
● Extremely proficient in managing and updating Windows systems.
● Strong background with various internet browsers - Internet Explorer, Chrome, Firefox Professional Experience
Hammer Software Consulting Minneapolis, MN
PC Technician November 2018- July 2019
● Assembled workstations from components to provide the most efficient and cost-effective operation of software development processes.
● Diagnosed and resolved hardware and software issues on Windows/MAC/Linux machines.
● Implemented a wireless network for mobile, tablet, desktop, and laptop systems across an office of over 10 connected devices.
● Educated end users on resolution steps reducing issue recurrence and securing machines from malware infection.
Mansfield Oil Company, Roseville, MN
Strategic Account Manager/On-site Technical Support January 2016-October 2018
● Oversaw office hardware and network upgrades, saving the company thousands in travel costs by eliminating the need for BT personnel to be on site.
● Resolved VoIP issues immediately for the local office, minimizing downtime and preventing customer frustration which could lead to a loss of sales revenue.
● Maintained server room technology through patch panel / switch troubleshooting with off-site network administrators.
● Increased employee uptime/availability by 30% by immediately resolving technical issues with OS/hardware/software for local personnel.
● Implemented end-to-end operations for a strategic delivery partner responsible for 30M gallons / year, slashing invoice process time by over 50% through database management across business systems
● Increased process improvement by achieving near 100% invoice accuracy, resolving billing issues before they arose.
● Actively managed the functions of both front and back office with file uploads, system troubleshooting, tax exemption assessments, accounts receivable resolution, and monthly/annual data reports.
● Identified opportunities for sales growth and pursued with appropriate parties, increasing operating revenue by 20%.
Mansfield Oil Company Roseville, MN
Customer Service Representative July 2014-December 2015
● Contributed to company growth through positive customer interactions and efficient order processing.
● Furthered business relations through distribution of company literature to stimulate client interest
● Initiated programs designed to limit company loss through focused initiatives for streamlining order processing, dispatching, and invoice generation. Wells Fargo Home Mortgage, Minneapolis, MN December 2013- May 2014 Customer Service Representative
● Dissected mortgage account issues with both internal and external customers.
● Utilized various troubleshooting techniques to resolve customer issues with online problems.
● Processed account update requests, updated billing information, discussed payment plans, and reduced delinquency.
Sinsheimer Property, LLC, Minneapolis, MN
Property Manager January 2011- April 2014
● Responsible for building maintenance, upkeep, and minor repairs.
● Took charge of rent collection, leasing, tenant-owner conflict resolution, and renovation/resale. CenterPoint Energy, Minneapolis, MN September 2006- September 2011 Customer Service Associate
● Utilized various troubleshooting techniques, de-escalation, and collecting customer monies, for both residential and commercial accounts, resulting in lessened debt for the company
● Engaged in a corporate planning program in Houston generating input for improving online access and billing.
● Provided valuable technical assistance to the lead/management staff in situations where phone technical support was insufficient.
● Generated return customers by offering attentive and personalized service UW- River Falls, River Falls, WI
Technical/Network Support July 2003- May 2004
● Diagnosed and reconciled system issues via phone as well as in person technical service for students and campus personnel.
● Constructed coaxial and CAT5 cables from scratch to assist with physical network infrastructure projects. Education
University of Wisconsin-River Falls/Madison WI.
Biochemistry/Biology
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