Customer service, law enforcement, and receptionist

Objective

I want to succeed in a stimulating, educational, and challenging environment, building the success of the company while I gain experience and knowledge to help further my career.

Experience

Animal Emergency Hospital Receptionist Currently

Duties include; answering phone calls, admitting and discharging of patients, communicating with outside resources, building client/ patient relationships, and maintaining a scheduled flow to the hospital.

Waitress 2014- Currently

I have been a waitress/ trainer in multiple restaurants since 2014, in which I completed the tasks of; delivering efficient and friendly service, serving food and beverages, and training new employees on correct procedures and exceptional customer service.

Fairmont Chateau Whistler May 2016- 2017

Room attendant/ Gold Floor Lounge Waitress; provided service to guests both; in room with cleanliness and up keep, as well as in the lounge where I served beverages and food. Building unforgettable relationships and experiences while they visited the beautiful mountains in British Columbia.

Education

St. Lawrence College September 2017-2018

I graduate from the Veterinary Assistant program with high regards from my teachers and peers. As well as completed a 120hr placement with Sandy Pines Wildlife Centre in Napanee.

University of Ontario Institute of Technology/Durham College September 2013- 2016

Completed my college diploma in Police Foundations at Durham College, then proceeded to start the bridging program for Criminology with the goal to obtain my degree, I decided to withdraw and gain more experience in other career interests.

Skills

Past employers would describe me as extremely personable, reliable, and a quick learner, with the skills of multitasking and communication.

Dear Hiring Manager,

I read your company website with interest.

I am currently an Emergency Animal Hospital receptionist with my previous education in Police Foundations. I have a natural passion in caring for others and providing a safe, comfortable environment. My experience in both an emergency hospital setting as well as many years in the service industry has provided me a clear understanding of time management and communication in various different scenarios.

Past employers would describe myself as; a confident and considerate team player, who exceeds expectations in a performance focused environment. Ambitious and determined, with an approach that is caring and professional. A respected colleague that is genuine and enthused about making a difference.

My resume is attached. If I can provide you with any further information on my background and qualifications, please let me know.

I look forward to hearing from you. Thank you for your consideration.

Sincerely,

Victoria McConnell

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