NAME: PAULINE WANGECHI WACHIRA
DATE OF BIRTH: 07/07/1997
MARITAL STATUS: SINGLE
ADDRESS: BOX -00100
To build proficiency and competence preferably in hospitality industry where I can fully utilize my potential and skills by working in a dynamic, challenging and competitive environment with a view of adding value to the firm.
2018- Nairobi Aviation College.
-Diploma in Hospitality Management.
June 2016- The Royal College of science and Technology.
-Certificate in Computer Applications.
2012-2015 –Junior High School -Huho-ini Girls High School
-Kenya Certificate of Secondary Education (K.C.S.E)
Knowledge of food service and sanitation standards.
Knowledge of all food and beverage policies and procedure.
Familiar with methods of preparing sandwiches, salads, vegetables, and other foods in large quantities.
Good housekeeping duties.
Excellent interpersonal and customer-facing skills with diplomacy.
Strong communication skills, both written and verbal.
The ability to work as part of a team environment and aggressiveness
Demonstrated ability to greet patrons, present menus, make suggestions and reply questions
Company : Blue Springs Hotel
January 2018 - Date
Position : Waitress
Roles and responsibilities:
Meeting and greeting customers, building strong relationships and taking orders.
Communicating with kitchen staff, relaying special request and feedback.
Advising customers on meal choices and drink pairings where possible
Opening and closing of restaurant and bar area, setting up and cleaning equipment
Serving a range of drinks and food whilst continuing to build customer rapport.
Resolving complaints to achieve positive solution to customers and restaurant
Supporting corporate events proving service and management provision
Maintenance and cleaning or restaurant tables, chairs and decorations.
Communicating with host and bar staff to ensure continuity of service for customers
Company : Becks Restaurant, Nairobi, Kenya
Date : Feb 2017- Nov 2017
Position : Food Service Worker
Roles and responsibilities:
Assists in making sure that all food presentation equipment was properly cleaned and sterilized after every usage
Assists in assembling food presentations such as cookie trays ice sculptures and cold cut trays.
Responsible for taking initial calls from banquet rental customers and getting all pertinent information to banquet director
Assists in setting up banquets and special food presentations in the lobby.
Responsible for cleaning and sterilizing all food display equipment after each use.
Works with wait staff to make sure that each vending machine in every floor was properly stocked
Assists in putting together special food presentations for events and lobby demonstrations.
Assists in cleaning and sterilizing food presentation equipment.
Mixed ingredients for salads and dips and ensured that their presentation is pleasant to look at.
Portioned dishes properly and carried them to the front-end to deliver them to waiters or directly to patients or customers
Loaded dishes in the dishwasher and made sure that they are properly stored away once cleaned
Performed preventative and general maintenance on ovens, grills and other kitchen equipment
Cleaned and sanitizing kitchen floors and counters in accordance to company policies and procedures
Relayed food and beverage orders to the kitchen and followed up on them to ensure that they are delivered on time
Served and prepared orders to customers, and inquired into their preferences for additional food and beverage items
Stored food in designated containers and storage areas to prevent spoilage
TRAININGS AND SEMINARS
Health & Safety
Applied knowledge in Computer applications
Ability to understand and carry out basic sanitation requirements
Proficiency in Micro-soft word, micro-soft Excel and Power point,
Well organized approach with an ability to multitask
Demonstrated ability to read and follow instructions
Good interpersonal and communication skills
Contribute positively to the success of the working environment
Fluent in English speaking.
Available upon your request