Food Service Staff

CURRICULUM VITAE

PERSONAL DETAILS

NAME: PAULINE WANGECHI WACHIRA

DATE OF BIRTH: 07/07/1997

NATIONALITY: KENYAN

MARITAL STATUS: SINGLE

ADDRESS: BOX -00100

TELEPHONE: +254-*****-****/ +254-***-******

EMAIL: **********************@*****.***

Summary profile

To build proficiency and competence preferably in hospitality industry where I can fully utilize my potential and skills by working in a dynamic, challenging and competitive environment with a view of adding value to the firm.

PROFESSIONAL BACKGROUND

2018- Nairobi Aviation College.

-Diploma in Hospitality Management.

June 2016- The Royal College of science and Technology.

-Certificate in Computer Applications.

EDUCATION BACKGROUND

2012-2015 –Junior High School -Huho-ini Girls High School

-Kenya Certificate of Secondary Education (K.C.S.E)

PROFFESSIONALISM

Knowledge of food service and sanitation standards.

Knowledge of all food and beverage policies and procedure.

Familiar with methods of preparing sandwiches, salads, vegetables, and other foods in large quantities.

Good housekeeping duties.

Excellent interpersonal and customer-facing skills with diplomacy.

Strong communication skills, both written and verbal.

The ability to work as part of a team environment and aggressiveness

Demonstrated ability to greet patrons, present menus, make suggestions and reply questions

WORKING EXPERIENCE

Company : Blue Springs Hotel

January 2018 - Date

Position : Waitress

Roles and responsibilities:

Meeting and greeting customers, building strong relationships and taking orders.

Communicating with kitchen staff, relaying special request and feedback.

Advising customers on meal choices and drink pairings where possible

Opening and closing of restaurant and bar area, setting up and cleaning equipment

Serving a range of drinks and food whilst continuing to build customer rapport.

Resolving complaints to achieve positive solution to customers and restaurant

Supporting corporate events proving service and management provision

Maintenance and cleaning or restaurant tables, chairs and decorations.

Communicating with host and bar staff to ensure continuity of service for customers

WORKING EXPERIENCE

Company : Becks Restaurant, Nairobi, Kenya

Date : Feb 2017- Nov 2017

Position : Food Service Worker

Roles and responsibilities:

Assists in making sure that all food presentation equipment was properly cleaned and sterilized after every usage

Assists in assembling food presentations such as cookie trays ice sculptures and cold cut trays.

Responsible for taking initial calls from banquet rental customers and getting all pertinent information to banquet director

Assists in setting up banquets and special food presentations in the lobby.

Responsible for cleaning and sterilizing all food display equipment after each use.

Works with wait staff to make sure that each vending machine in every floor was properly stocked

Assists in putting together special food presentations for events and lobby demonstrations.

Assists in cleaning and sterilizing food presentation equipment.

Mixed ingredients for salads and dips and ensured that their presentation is pleasant to look at.

Portioned dishes properly and carried them to the front-end to deliver them to waiters or directly to patients or customers

Loaded dishes in the dishwasher and made sure that they are properly stored away once cleaned

Performed preventative and general maintenance on ovens, grills and other kitchen equipment

Cleaned and sanitizing kitchen floors and counters in accordance to company policies and procedures

Relayed food and beverage orders to the kitchen and followed up on them to ensure that they are delivered on time

Served and prepared orders to customers, and inquired into their preferences for additional food and beverage items

Stored food in designated containers and storage areas to prevent spoilage

TRAININGS AND SEMINARS

First Aid

Health & Safety

Applied knowledge in Computer applications

ADDITIONAL SKILLS

Ability to understand and carry out basic sanitation requirements

Proficiency in Micro-soft word, micro-soft Excel and Power point,

Well organized approach with an ability to multitask

Demonstrated ability to read and follow instructions

Good interpersonal and communication skills

Contribute positively to the success of the working environment

Fluent in English speaking.

REFEREES

Available upon your request

Contact this candidate