Manager Back Office

Al Salhia St., No. ***, Al Mansoura **, Doha Qatar

Mobile Number: +974-********

WhatsApp : +974-********

E-MAIL: ********************@*****.*********:*************@*****.***

Sherry Ann L. Mendoza

Objectives

To strive for excellence, to work in an environment that will enhance my knowledge and career, where I can perform my management skills according to my strong caliber and efficiency.

Summary of Qualifications

Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in Accounts and HR Processes, Document Control, handling people and meeting service level, experience in quality assurance and customer service.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment, Supervisory skills including hiring, termination, scheduling and capacity planning, training of product specifics, and other administrative tasks. Has a clear vision to accomplish the company goals, Advanced computer skills and internet savvy

Professional Accomplishments

Front Desk Admin (November 2017 to July 2019) – Grandma Nursery

To collect fees from parents/carers and to ensure that accurate invoices and transaction records are kept and updated as necessary.

To maintain accurate databases through CRM portal, soft & hard copies and paper files as necessary.

To collate registers & waiting lists for children and staff on a regular basis.

To prepare financial and other reports as required and to manage the petty cash system.

To maintain the nursery’s accounting records in accordance with the accounting procedures.

To collate outcomes from top management with reference to children’s settling-in and start date procedures.

To oversee administrative arrangements for conferences, meetings and training events.

To process correspondence and arrange appointments for top management.

To draft newsletters, memo, and other literature, as required.

To collate orders for administrative supplies and facilitate payments.

To contribute to and attend his/her supervisions and staff appraisal.

To attend regular team meetings, conferences, training events or other meetings as identified by the Nursery General Manager.

To take minutes of meeting as required.

To ensure adherence to nursery’s code of practice on confidentiality.

To keep up to date with current good practice.

To perform any other duties as deemed necessary by the Nursery Manager.

Document Controller (September 2017 to October 2017; Temporary – Norma Engineering Consultants)

Deals with different documents such as Material Submittals, Drawings, Inspection requests, Request for Information, Transmittal Forms and Subcontractor Submittals

Log incoming documents from clients, consultants and subcontractor, make sure they receive relevant documents and make sure copies of relevant documents are held.

Maintaining and updating the database and also manual filings.

Ensure all documents are archived appropriately.

Receiving and checking all incoming correspondence and transmittal of drawing documents.

Maintaining paper and electronic files (organizing, following up daily routine data and paper).

Dealing with other staff or visitors, on phone or in person.

Perform all clerical works which include filing, typing, scanning, photocopying, fax correspondence and other works being assigned by superiors form time to time.

Responsible in encoding documents and correspondence in organized and accessible manner.

Perform other related secretarial works.

Prepare summary of Minutes of Meeting

Encode Summary of Document Register Report

Sort out test submittals and place it on each designated file box

Coordinate to all Engineers for the copy of files that they need

HR Business Partner (April 2014 to June 2017 – Sutherland Global Services)

Single point of contact for the management and the Business partner for Microsoft which includes 6 LOBs, 206 FTE

Conducts New Hire Orientation

Shares goals with business leaders and takes ownership of the strategic HR Agenda.

Design and spread the best practices of each Employee and share the same to build reputation and respect amongst their organization.

Promote internal talent development (LEAD Training) Updates HR Dashboards.

Supporting the business strategy and implementation of growth oriented HR Strategies.

Builds a friendly corporate culture and drive Employee Engagement to fight Attrition and practice

Retention starting with near hires.

Implements all necessary processes and changes resulting from the legal framework. Protects and acts in the name of Employees’.

Team Manager (September 2010 to April 2014 – Sutherland Global Services)

Programs Handled:

Microsoft Store (Voice and Chat), AT&T, PHH Mortgage (back office), JP Morgan Chase (back office)

Primary function is to ensure Client-set goals and targets are being met.

Provided daily operational review of the service level, make certain that the front liners and team members are able to deliver and even exceed client expectations.

Exposure to upper management service delivery operations including capacity planning, seat allocation, Headcount reconciliation and scheduling, client engagement and business continuity.

Proper guidance, mentoring and coaching to team members, motivation, rewards and recognition to ensure they are stimulated and driven to achieve client satisfaction.

Responsible for day to day operations of the team

Supervises team in accordance with company policies and procedures

Monitors team performance by way of goal planning, process adherence, daily reviews and review of KPI's

Establishes team goals and conduct performance appraisals

Develops consultants by mentoring, call coaching and case reviews

Schedules and conducts team meetings and provide constant communication on product and policy update

Partners with HR policy in disciplinary issues with consultants including and up to termination recommendations

Takes top level customer escalations to provide product, administrative resolution and customer satisfaction

Subject matter expert (January to September 2010 – Sutherland Global Services)

Program/s Handled:

JP Morgan Chase (back office)

Major role is to be always on top of the process to be able to provide precise support to team members.

CSR/TSR (June 2007 to January 2010– Sutherland Global Services)

Programs Handled:

Target (voice), McAfee (voice)

Main duty is to accomplish allocated tasks on a daily basis with utmost emphasis on quality and service level.

Expertise

Microsoft Office – Advanced

Quickbooks – Intermediate

Education

BS Accountancy

2001-2006 holy angel university angeles city

BS Business Administration, Major in Financial and Managerial Accounting

2001-2005 holy angel university angeles city

Personal Information

Birth Date: July 7, 1984

Sex: Female

Civil Status: Single

Nationality: Filipino

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