Customer Service Manager
Resume:
MARIANNE SHERLOTTE F. MIRANDA
Unit H City Park Ave. City Park Subdivision
Sabang, Lipa City, Batangas
Email: ***********@*****.***
WORK EXPERIENCE
June 2011 - January 2012
Art in Dent AS
Kjøpmannsgata 28, Stjørdal Norway 7501
Assistant Dental Technician
•Created models of the teeth and mouth per dentist instructions.
•Built aesthetic and functional cosmetic orthodontic appliances.
•Trained new team members in the application of new dental technology.
•Polished and maintained high-end titanium restorations under a microscope
January 2012 – November 2013
Art in Dent AS
Kjøpmannsgata 28, 7501 Stjørdal Norway
Lead Dental Technician
•Develop die and model work for the creation of crowns and bridges.
•Manage quality control over all porcelain crowns and bridgework and resolve any issues that arise.
•Build porcelain crowns, perform opaque procedures, and wax bridgework designs.
•Improved invoice system, which led to more timely client receivables and increased client satisfaction.
•Oversee team of eight dental technicians in the department.
December 2013 – March 2018
Art in Dent AS
Kjøpmannsgata 28, 7501 Stjørdal Norway
Dental Manager
•Manage operations and productivity at the company.
•Create and modify procedures and documents related to policies,
•Identify and analyse risk associated with policies.
•Supervise the recruiting team and report on its performance.
•Research and choose job advertising option.
•Recommend ways to improve our employees brand.
•Determines training needs and requirements for an organization or group by meeting with managers and talking with employees.
•Monitoring training programmes and manuals to ensure that they are effective and up-to-date and makes updates a necessary.
•Maintains understanding of new educational and training techniques and methods.
March 2018- Present
Lycamobile
Ortigas Pasig, Philippines
Bilingual Customer Service Representative
Analyzed and resolved issues to ensure customer satisfaction with all aspects of services rendered.
Verified and updated member information utilizing Fortuna database.
Assisted manager with special projects, Spanish members follow up.
Assisted RRT department with returned mail.
Initiated customer contact to ensured satisfaction with service provided.
Developed tickets requiring additional information in order to make a final determination on the disposition.
Provided first call resolution: provider inquiries, members (authorization, claims, enrollment and benefit questions
EDUCATIONAL ATTAINMENT
VOCATIONAL
CERTIFICATE IN DENTAL TECHNICIAN
2010 - 2013
THE ALPS TECHNOLOGY ACADEMY INC.
4th Floor Left Wing, Maga Centre Paseo de Magallanes
Magallanes Village, Makati City, Philippines
Email ****@********.***.**
SECONDARY
2006 - 2010
LA IMMACULADA CONCEPCION SCHOOL
E. Caruncho Ave. Malinao, Pasig City, Philippines
ELEMENTARY
2010 - 2006
Pusoni Jesus School
PERSONAL BACKGROUND
DATE OF BIRTH: August 17, 1993
PLACE OF BIRTH: Pasig City, Philippines
MARITAL STATUS: Single
HEIGHT: 5 0
WEIGHT: 95lbs
LANGUAGE SPOKEN: Proficient in English and Norsk
ADDITIONAL SKILLS
Experience in accounting including office finances, invoice, employee payroll and benefit packages.
Excellent management and people skills.
Proficiency in Norwegian.
CHARACTER REFERENCES
Mrs. Anna Liza Stræte
Dental Technician
Art in Dent AS
Mrs. Bernadette Kobayashi
Dentist/ Professor
The Alps Technology Academy Inc.
Galaxy Dental Center
Ms. Julie Anne Zerna
Payroll Staff
Skills and Talent Employment Pool Inc.
"I hereby certify that above information is true and correct to the best of my knowledge and belief"
MARIANNE SHERLOTTE F. MIRANDA
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