Career Summary:

IT Project Coordinator with years of combinational inclusion with outstanding communication, leadership, and organizational skills that enhance service delivery and efficiency in overall company performance. Result driven, employing hands-on experience helping in in planning, analyzing, and implementing assigned projects, and ensuring delivery of projects within established constraints. In addition, coordinated IT project with full life cycle of various information technology and business projects. Successful track record of assisting in all aspects of project management, which includes, managing schedules, tracking costs, facilitating meetings, managing meeting minutes and outcomes of the meetings, managing and storing the project documents in the document repository, and so forth.

Profile:

Expertise in identifying and analyzing the business needs and assist to build a project plan that translates the requirements into tasks.

Served as a liaison between the business stake holders and team members.

Excellent organizational and time management skills.

Controlling and monitoring successful track record of executing projects on schedule and within budget.

Energetic, result oriented professional with analytical, decision making, problem solving, conflict management and change management skills.

Successfully managed projects with on-site and offshore teams.

Excellent oral and verbal communication and training skills.

Demonstrated experience in reporting project status to different audience.

Excellent in facilitating meetings by driving the discussions towards the Agenda.

Core Competencies

In Project Management: Project Management, Risk Management, Planning and Decision making along with Technological Research & Analysis Skills, Cross-Cultural Communications, Change Management and Project Monitoring. Incident management, Client and Partner Communications, Order Management System, System Support and Optimization.

In Technology: Computer Hardware and programming, supervise organizing framework with Switches and Routers, Implementations of Windows Servers and Windows 10, and accreditation in Electronics Computer Technician, Help Desk, IT Support, Desktop Support, Cisco Meraki, Slack, Presidio and HPSM

In Monitoring & Evaluation: Data Analyst (Data Cleaning, Analysis and report presentation), Effective, accurate reporting for decision making and project implementation, Participatory approaches, Policies, Project cycle and results chain, Interpret results framework and Reporting

Technical skill Set (Applied different project)

Project Management /EPM tools

MS Project 2016, Agile, JIRA (SCRUM, Kanban and Confluence), SharePoint

Productivity Tools

MS Office suite 2016(Word, Excel, PowerPoint, Access), MS Visio, Office 365

Analysis Tool

SPSS (IBM)

Support Coordination Tools

Cisco Meraki, Presidio and HPSM, Knowledge of PReP and Mercury process

Database and Scripting

MS Access, Oracle, PLSQL

EDUCATION:

M.Sc., Project Management, American Academy of Project Management, U.S.A.

B.Sc., and A.Sc, Computer Science, Cyprus College, Nicosia, Cyprus.

PMIS, Project Management for Information System, National University of Singapore (NUS)

Diploma in Computer Electronics from RETS, Toronto, Ontario, CANADA

Professional Certifications

CIPM, Certified International Project Manager.

Course certified in ITIL V3, Oracle 8i, Database Administration, CISA and CCNA

PROFESSIONAL Employment and Selected Responsibilities

Project Coordinator IT ICMA-RC, 777 N. Capitol St. NE, Washington, DC 20002-4240 April 2019 – May 2019

Headed the team with roles facilitates and oversees the overall end-to-end migration process for upgradation to Windows 10 and Office 365. Assured all meetings, change management tied to migration are scheduled and communicated to the team and updated in the worksheet subsequently.

•Maintained the Access DB – updates migration status, date, asset #’s and delivered the status for migrations in progress

•Facilitated password sharing (sign-off, tracking), get/verify passwords (while tech is doing the USMT grab).

•Worked successfully with Order management and ensure Quality Check including kits

•Verified assets (iPhone, kits, labels), generally kept track of everything

•Scheduled for Quick Help email on migration morning and retrieved and tracked returned equipment

•Coordinated access to returned equipment and special considerations (i.e., all Sales users need Sales Force Lightning Sync & Outlook plugin).

•Expedited VIP process (usually for the people with calendar delegates), potentially to migrate VIP and Executive Asst at the same time

•Forwarded links to the training site in SharePoint (post-migration)

Project Coordinator IT Capital One Bank, 1750 Tysons Blvd, McLean, VA 22102, USA April 2018 – December 2018

Coordinated with Incident Management team of the Capital One Bank. Different activities include Capacity Analysis of the group, Recording activities, and analysis of JIRA data, Branches follow up, handling the high severity events with the team, event management (technical) and reporting.

•Prepared Risk report, implementation plan, facilitated Order management for systems and attended budget meeting and presentation.

•Worked with Technical event management using the supportive tools and systems (Cisco Meraki, Slack, Presidio and HPSM)

•Performed Branch reconciliation regarding technical issues (Event and high severity issue –such Technical failure of System, Weather event, Power Outage, Wi-Fi, Primary and Secondary network Backbone)

•Completed Core financial regulatory courses from CapitalOne Online University

•Led the team with Capacity Model by analyzing, preparing JIRA, Kanban report to evaluate team capacity level. Prepared report with confluence.

•Communicated successfully change management coordination and dispatch report

•Performed technical reconciliation with branches for different release support and validation.

Project Coordinator IT / PC Specialist Prospect College, 1720 I St NW #200, Washington DC 20006 August 2017 – March 2018

The project upgraded its facilities to existing two campuses and opening new branches. This project extended students’ facilities includes entire WiFi technologies accessible on the schools, faculty, and staff the ability to be productive

•Implemented and Coordinated internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time and within scope. Prioritize change management, implement and update accordingly.

•Track and analyzed Projects’ performance, expenditures, procurement, and report about any possible risks, and deficits.

•Prepared budget statement and presentation for all ongoing project activities towards management and executive level.

•Implemented flawless window migration (Windows 7 to 10)

•Accumulated management requirements and transform it into projects pipeline

•Acted with resource management on resource planning, availability, and allocation according to projects pipeline

•Based on the provided scope and requirements translate them into tasks, schedule and assign tasks

•Work with team on project work to keep the project going according to plan

Project Coordinator TCT International Inc., 186 Princeton Hightstown Road, Building 3, Suite 11, NJ 08550 May 2015– August 2017

Coordinated and managed multiple small to medium-sized web-based software development projects to successful implementation. In line work with Project Manager and consultant to complete the designated task. Direct Services Inc. is one of the leading temperature-controlled logistics company transporting pharmaceutical company shipments, which includes temperature-controlled medicines.

•Assisted in created and managed project plan to manage end to end development of the logistics system. Those include routing logic, manifest creation, and visible printing.

•An essential role in helping created and followed project management plan which involves all system enhancements operational maintenance activities in of the DSI MIG system.

•Worked with business users to gather requirements by conducting one on one interviews and group discussions, converted the requirements into functional and technical specifications.

•Directed status meetings to address project progress and risks, budget issues and prepared dashboard and presentations to report to the executive management and ability to create, manage and generate spreadsheets and databases

•Organizing, attending, and participating in stakeholder meetings and Documenting and following up on necessary actions and decisions from meetings.

•Create a project management calendar for fulfilling each goal and objective.

•Facilitate meetings where appropriate and distribute minutes to all project team members.

Project Manager National Credit and Commerce Bank Ltd., Bangladesh January 2008 - July 2014

National Credit and Commerce Bank Ltd. (NCCBL) Who first time in Bangladesh who implemented the Technology-Based Remittance Project in association with DFID, UK. The scope of FRPP (Foreign Remittance payment Project) is to introduce Remittance Card (Card facility like Credit Card with limited facility) to the remitter family for perfect utilization of their hard-earned cash. Managing the Project, inception to Rollover period.

•Identified, tracked, managed and resolved project issues and updated dashboard for project status and flawless implementation

•Proactively disseminating project information to all stakeholders and Identifying, managing and mitigating resource risk at the project

•Guaranteed that the solution is of acceptable quality and Proactively managing scope to ensure that only what was agreed to is delivered

•Created and followed project management plan, which involves all system enhancements operational maintenance activities in of the FRPP.

•Worked with business users to gather requirements by conducting one on one interviews and group discussions, converted the requirements into functional and technical specifications.

•Administered status meetings to address project progress and risks and prepared dashboard and presentations to report to the executive management.

•Managed the system integration testing and user acceptance testing and oversaw the release of the system in the production environment.

•Interface with different internal business analysts, developers and external system management 3rd party vendors for the successful rollout of the delivery and managed Production Support Activities, maintenance/enhancement requirements

MIS Coordinator, Software programmer, Within different organizations November 1995 December 2007

Assistant Data Analyst, Junior System, Administrator, Data Operator and the other related positions (Details are available upon request).

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