Customer Service Representative

Tina Demirchyan

Los Angeles, CA *****

****************@*****.*** - 323-***-****

A challenging position as an administrative assistant position focusing on Client Relations /Customer Service at a growth-oriented office, which will allow me to both further utilize my skills and acquire new abilities. WORK EXPERIENCE

Member Service Representative

SAG-AFTRA - Los Angeles, CA

Responsibilities • Greet and direct customers. • Assist customers with general account information. • Assist with answering incoming calls. Process teller transactions • Handle high volume cash (Help Balancing vault cash

& coins: prepared income and outgoing shipments) • Wire transfer • Process cash advances. • Issue Cashier Checks, Money Orders, Order atm/credit cards for members .Process the mail .Process loan payments .Cash advance .

Financial Services Representative II / Head Teller Clearpath Federal Credit Union - Glendale, CA - February 2014 to July 2015 Responsibilities

• Greet and direct customers.

• Assist customers with general account information.

• Assist with answering incoming calls.

• Monthly and daily reports

.Process teller transactions

• Handle high volume cash (Balance vault cash & coins: prepared income and outgoing shipments)

• Wire transfer

• Process cash advances.

• Issue Cashier Checks, Money Orders, Order atm/credit cards for members

.Vault teller

.Operate Teller cash dispencer

.Process Levy's

.Process the mail

.Process loan payments

.Cash advance

.Process Chapter 13 payments

Office Manager

All EWaste Electronic Recycling, - Sun Valley, CA - October 2009 to February 2014 Customer Service

• Accounts receivable/payable

• Payroll

• Schedule pickups

• Coordinate events

• Manage 14 employees.

• Handle all incoming and outgoing phone calls

• Handle State paper work (CIWMB 197 And CIWMB 198) Vault Teller

Brinks, Inc. - Los Angeles, CA - June 2013 to October 2013 Handle high volume cash

• Count And Record Cash Deposit And Receive Deposits In Vault

• Remove specified amount of currency and coins from vault and place in cash in bag for shipment to business or branch bank

• Record amount of cash ship

• Balance transaction for the day and record result Head teller/Personal Banker /Customer Service

Inland Community Bank - Los Angeles, CA - October 2005 to September 2009 Research and resolve problems and respond to client inquiries on account status.

• Open new accounts

• Assist in other areas of the bank during peak business hours, when needed.

• Handle high volume cash (Balance vault cash & coins: prepare incoming and outgoing shipments)

• Wire transfer

• Process cash advances.

.TT&L payments

.Loan payments

.Process all teller transactions

Customer Service Representative /Teller

Washington Mutual Bank - Los Angeles, CA - August 2001 to May 2004 Accurately and efficiently process all transaction paying and receiving functions including cashing checks, handling deposits, savings withdrawals, loan and escrow accounts.

• Greet and direct customers.

• Assist customers with general account information.

• Assist with answering incoming calls.

• Monitor and direct lobby traffic

• Handle high volume cash (Balance vault cash & coins: prepared income and outgoing shipments)

• Wire transfer

• Process cash advances.

• Issue Cashier Checks, Sell travelers checks, and Travel Money cards

• Canadian services buy and sell currency.

Balance ATM, TCD (Teller Cash Dispenser) and stock ATM supplies Vault Teller

Bank Of America Los Angeles Cash Vault - Los Angeles, CA - September 1999 to August 2001 Handle high volume cash

• Count And Record Cash Deposit And Receive Deposits In Vault

• Remove specified amount of currency and coins from vault and place in cash in bag for shipment to business or branch bank

• Record amount of cash ship

• Balance transaction for the day and record result EDUCATION

AA in Business Management

Los Angeles City College - Los Angeles, CA

September 1999 to June 2004

Francisco Bravo Medical Magnet High School - Los Angeles, CA June 1995 to June 1999

ADDITIONAL INFORMATION

CORE COMPETENCIES

Problem-Solving • Fast -paced • Analytical and detail oriented producing quality work within strict timelines • High level of confidentiality • Decision Making • Time management • Leadership • Oral/Written Communications

• 10key • Windows Xp and 2000 • Microsoft Word • Power Point • Excel • 45wpm •QuickBooks • Payroll

Contact this candidate