Customer Service Sales

WILLIAM CAVANAGH

* **. ******* **. **********, NJ 08225 · ******@***.*** · 609-***-****

Accomplished Business Executive facilitating Strategic Planning and operations, a proven ability to implement process control improvements and manage P&L objectives to achieve the corporate business plan.

corporate vision & strategic/operational planning ● strategic business partnerships ● cost reduction/containment & profit optimization ● acquisitions/assimilation & mergers ● re-engineering operations & process improvement ● forecasting & budgeting

SUMMARY OF QUALIFICATIONS

A strategic visionary with a clear sense of purpose and urgency when faced with diverse situational challenges during periods of both declining sales and rapid growth.

25 years experience consistently maximizing corporate performance, driving growth, generating revenues, capturing market share, improving profits, and enhancing value in domestic and international markets.

Skilled at establishing operational excellence, translating conceptual models into growth strategies, and executing international and domestic business development campaigns designed to improve market share, gross revenue, and EBITDA.

Superb mentor, inspirational leader that inspires employees to maintain peak performance and productivity levels while simultaneously maintaining high levels of morale across the board.

Member, American Chemical Society

career achievements

Effective Product Champion able to present value propositions to large audiences and in one-on-one meetings, well-versed in cost-effective branding and marketing programs to drive market awareness.

Instituted new sales strategies increasing client base from 23 to 535 growing revenues from $8M to $61M within a 5-year period.

Researched and entered European and Asian markets developing key channel strategies directly increasing sales and revenue by 25% within the first 6 months.

PROFESSIONAL EXPERIENCE

NEW YORK, NY March 1984 – December 2007

A biomedical and legal information processing, storage, and retrieval company assisting in the preparation for litigation and witness development.

PRESIDENT & CHIEF EXECUTIVE OFFICER March 1992– December 2007

Directed the strategic planning process, formulated the corporate vision and strategic direction, initiated growth strategies, approved all major financial management and business development initiatives, and provided strategic guidance on operations.

Recruited a world-class executive management team that rapidly developed an operating synergy including Human Resources, Accounting, Systems and Engineering, Marketing & Sales, and Customer Service.

Worked closely with IT and played a pivotal role in the development of a Global Web-Based Training Program for international clients that was critical to expanding the operations and increasing revenue.

Re-engineered the IT Division eliminating redundancy and initiating individual and divisional performance measures and training procedures directly reducing costs and increasing productivity.

Negotiated long-term strategic partner agreements providing technology and a stronger customer base leading to higher profitability and revenue.

Forged strategic relationships with Fortune 100 Industry Leaders initiating, guiding, and implementing merger and relocation of subsidiary companies consolidating redundancies and reducing the bottom-line.

Successfully defined the positioning and messaging for software and prototype development, planned the market launch, public relations, and lead generation campaigns.

VICE PRESIDENT & CHIEF FINANCIAL OFFICER March 1984– March 1992

Directed the financial operations, accounting, customer service, IT, HR and legal accountable for strategic and operational planning, forecasting, budgeting, treasury, cash management, risk management, payables/receivables, capital investment, and closing.

Partnered with marketing and sales to formulate pricing strategies, and developed scenarios for alternative business strategies for executive team.

Conducted extensive market analysis, identified expansion opportunities, and launched new technology generating a growth to existing and emerging markets.

Publications and Awards August 2016

Author, STRONG AT THE BROKEN PLACES

National Book Award Finalist November 2017

MILITARY EXPERIENCE

Infantry Unit Leader, Vietnam, United States Marine Corps.

EDUCATION

COLUMBIA COLLEGE Columbia, MO

Focus: Industrial Engineering

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