VILMA RAMIREZ

adaak9@r.postjobfree.com Cellphone: 647-***-**** Brampton, ON L6T1W3

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Enthusiastic Medical Office Assistant bringing expertise in office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills

Customer relations expertise

Event planning

Spanish expertise

Well-trained in MS, Word, Excel, Power Point, Outlook

QuickBooks

CPR and First Aid

Sage 50

ABEL-Med and Klinix software

Clinical Procedures

Customer Service and Practical Management

Typing 40 words por hours

Anatomy, Physiology and Terminology

Pathology and Pharmacology

Knowledge Medical Transcription

Healthcare Fundamental

Grant writing

Client meetings

Money handling

Experience

Kings Cross Doctors Office Brampton, ON

Medical Office Assistant Internship

04/2019 - 05/2019

Used Klinix software to process patient payments and update accounts.

Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.

Maintained confidentiality of records relating to clients' treatment

Contacted pharmacies to submit and refill patients' prescriptions.

Consistently informed patients of financial responsibilities prior to services being rendered.

Organized and managed all medical supplies to ensure office was properly stocked.

Ensured patient confidentiality by making sure health information was secured.

Prepared patients' medical charts and ensured patient filled out paperwork accurately and in full.

Registered patients and scheduled appointments.

Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution.

Acurrixtis Brampton, ON

Order Processor

01/2018 - 07/2018

Provided tracking details and resolved problems for customers.

Operated hand-held scanners and computer terminals to document updates.

Developed promotional programs to optimize revenue levels.

Managed budgeting, forecasting and performance for all accounts.

Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.

Generated new accounts by implementing effective networking and content marketing strategies.

Assessed processes used to send products to customers and discovered more efficient method that was positively received by all involved parties.

San Lorenzo Church Toronto, ON

Volunteer

09/2011 - 12/2016

Produced and updated organizational records and reports, including organizing budgets and documentation.

Maintained up-to-date and accurate program files and records.

Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.

Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups.

Collaborated with community leaders, organizations and public agencies to promote organization's community service programs.

Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.

Hotel Escuela Madrid Tegucigalpa, Francisco Morazán Department

Receptionist

01/2008 - 07/2011

Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions.

Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.

Set travel arrangements and gathered documents for management and executive staff meetings and trips.

Kept reception area clean and organized to provide visitors with positive first impression of company.

Sorted incoming mail and directed to correct personnel each day.

Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Took accurate messages for staff and management to facilitate open and speedy communication.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Education and Training

trio College Business Technology Healthcare - Brampton Campus Brampton, ON

Medical Office Assistance

2019

York dale high school Toronto, ON

High School Diploma

2015

Liceo Jose Marti Tegucigalpa, Francisco Morazán Department

High School Diploma

2008

Costi Toronto, ON

English Education

2014

Accomplishments

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Calendaring

Planned all meetings and travel for CEO.

Scheduling

Managed daily schedules Walking Clinical Officers.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

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