Manager Training

Rita Sharrock

**** ***** ***** ***** – Galloway, Ohio 43119 – Cell 614-***-****

email – *************@***.***

Summary

A Human Resources learning business partner with experience in developing and implementing highly successful internal curriculum programs that generate significant organizational results. An excellent project manager who delivers targeted results on time and under budget. Initiates winning strategies to increase efficiency and revenue, and streamline processes and procedures. Can quickly build business relationships that will identify needs and enable the design of programs to meet requirements. Dedicated, intelligent, and recognized for strengths in leadership and teamwork.

Qualifications

More than thirty years of experience in Human Resources with a focus on adult education for employees of all levels. Extensive skills in the areas of:

Needs Assessment

Skill Gap Analysis

Consulting

Instructional Design

Course Development

Team Building

Staff Management

Coaching

Quality Assurance

Change Management

Time Management

Training Grants

Project Management

Leadership

Evaluation and Effectiveness

Professional History

6-2006 to 6-2018 Sr. Consultant, Learning Management

Cardinal Health, Inc., Human Resources

Performed a variety of roles in the Learning Management space including, Instructional Designer and Developer, Manager, Consultant, Training Grant Lead, and Learning Business Partner. Managed, trained, observed, coached and scheduled a team of 25 contract facilitators while designing and developing the first companywide leadership development curriculum. Managed an LMS technical support team who provided guidance and direction to over 200 LMS Administrators while designing and developing leadership, business and professional development courses. Maintained and enhanced the New Employee Orientation program annually. Created a new employee orientation program for new employees brought on by acquisition. Managed vendor relationships and performed budget/invoicing support for multiple vendors. Led training grant initiatives that earned the company more than $1 million dollars over an 8-year span. Consulted and provided guidance as a Learning Business Partner for the Pharma Business. Participated on Pharmaceutical Distribution Operations projects related to hiring practices and onboarding new employees.

3-2005 to 6-2006 Consultant

Cardinal Health, Inc., Human Resources

Provided project leadership for HRIS team, designed activity plans and timelines, conducted impact analysis to determine training needs, developed communication and training strategy proposals, designed training and communication tools and documents, and provided system and functional support for PeopleSoft users.

9-1977 to 5-2003 National City Corporation, Columbus, Ohio

1-2002 to 4-2003 Curriculum Development Manager

National City Institute, Corporate Human Resources

Managed a staff of designers and trainers in Cleveland, Pittsburgh, Louisville, Indianapolis and Chicago. Designed and maintained material for instructor-led Early Success workshops for new-hire orientation. Managed projects to redesign all courses and developed a new workshop, while enhancing management support workshops. Developed a training timeline and managed the development staff on the Prime-Time project for tenured part-time employees. Led a project team to redesign the new-hire orientation program while continuing to facilitate workshops. Results of the new employee program included:

New employee retention rates were reduced by 50% during the first three months with the company.

Absenteeism rates were reduced by 25%, equating to annual savings of $306,000.

The new program garnered a 6% return on investment.

1-2001 to 12-2001 Instructor

National City Institute, Corporate Human Resources

Facilitated workshops for new employees, sponsors and managers. Kicked off the new program by training managers in Kalamazoo, Chicago, Louisville and Columbus, new employee workshops in Cleveland, Columbus, and Louisville and led a team to analyze the curriculum for design enhancements, managed the training schedule, while serving as an instructor.

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1-2000 to 12-2000 Development Resource Center Manager

Organization Effectiveness Group, Corporate Human Resources

Directed the Development Resource Center (DRC) and provided leadership support for performance consultants. Led a project team to transition all DRC functions to a self-service model for managers to obtain staff-and self-development tools. Revised internal self-paced management training and testing programs to reflect the new procurement process. Provided training to new performance consultants.

1-1995 to 12-1999 Performance Consultant

Organization Effectiveness Group, Corporate Human Resources

Consulted with managers and supervisors with training and development issues across six states. Analyzed needs to determine the most appropriate intervention. Led a project team to streamline and automate DRC functions. Designed a handbook for performance consultants. Participated on a team to design and develop the Early Success orientation program for new employees. Participated on a project team to create the DRC, a central point for development resources for managers and supervisors (replaced an internal training catalog and a staff of internal trainers). Worked with project resources to obtain hardware, software and staff for the DRC. Led a project team to design a curriculum for managers resulting in twelve self-paced courses (included online level two testing and tracking) and a follow-up workshop focused on HR issues most often addressed by managers. Worked on a team to identify competencies and supporting behavioral skills for management and individual contributors

7-1993 to 12-1994 Quality Assurance Manager/AVP

Training Team, Corporate Operations and Information Systems

Promoted to Quality Assurance Manager and AVP responsible for overseeing a staff of developers and ensuring the accuracy of content for all material published by the Training Team. Directed the computer training function for the corporation and managed a staff of software trainers.

1-1990 to 6-1993 Business Analyst

Training Team, Corporate Operations and Information Systems

Recruited for this position to design, develop, and deliver installment lending-related training and reference material to employees of acquired banks converting to National City systems and processes. Responsibilities included impact-analysis, needs assessment, and post-conversion support. Began managing conversion training plans to support other lines of business, including retail and operations. Moved on to manage conversion training for all lines of business.

9-1977 to 12-1989 Loan Officer and Staff Manager

Consumer Lending, Retail

Hired as a credit clerk and worked up to a manager and loan officer. Responsibilities included adjudicating credit for secured and unsecured loans, and indirect auto leases. Made sales calls to auto dealers to strengthen business relationships and solicit new business. Managed a staff who supported home equity documentation, indirect credit customers, and banking offices. Worked on a project team to design a corporate-wide credit-scoring program to streamline the application process. Also worked with a local credit bureau to develop and implement an automated credit application processing system to further streamline the process.

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Professional

Education and Certifications

Kent State University, Ohio

Ohio Bankers Association School of Consumer Lending

Vail Training Associates, Ohio

Formal Project Management Concepts

Columbus State Community College, Ohio

Consumer Lending Program

Langevin Learning Services, Nevada

Instructional Design for New Designers

Training Needs Analysis

National City Corporation, Ohio

Diversity-Valuing Differences

Training Design and Development

Microsoft Word, Excel, and PowerPoint

Cardinal Health, Inc.

StrengthsFinders

Multiple DDI Leadership courses

Association for Talent Development

Measuring and Evaluating Training

Hogan Assessment Systems

Hogan Coaching Certification

Affiliations

American Society for Training and Development (ASTD)

Awards

2003 Workforce Optimas Award for Financial Impact

2002 Excel Award for Motivational Leadership

Everyone Matters – Multiple Recognition Awards

Bravo! – Multiple Recognition Awards

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