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Sales Customer Service

Location:
Valencia, CA, 91354
Salary:
$70,000
Posted:
September 08, 2019

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Resume:

RESUME OF QUALIFICATIONS

Teresa Lynn Hotwagner

***** ****** ***** **.

Valencia, CA 91355

Cell: 661-***-****

Email: adaajz@r.postjobfree.com

https://www.linkedin.com/in/teresa-lynn-hotwagner-12920935/

CAREER SUMMARY

Regional Account Sales Manager is seeking to obtain a permanent career while utilizing my knowledge, follow-through skills, and to drive sales management strategies. With over (24) years of sales and manage sales team experience, I am self-motivated and enjoy working with others and business-to-business (B2B) transactions resulting in increased sales revenue. My expertise is business development, strategic prospecting, creative marketing, research, being detail-oriented and able to multitask while taking pride in taking the initiative to accomplish goals to meet customer and business expectations. I also enjoy managing others and have a lot of positive energy. My long-term client relationships are strong over the years and will carry on for many more.

KEY STRENGTHS

Proven Successful Track Record of Employment such as; Follow up Skills to ensure Projects meet Deadlines; Exceeded Negotiating and Analytical Skills; Stimulated Brand Development and Steered new OEM Product Launches. Master at Communication, Listing, and Problem-Solving Skills. Organization is a Plus. High-impact Sales Proposals and Proficient with the Following; Base Camp, DocuSign, DISC Reports, Clear Checks, Wufoo, Zoom, Schedule Once, EZ Texting, Sly Broadcast and Drip. Expert with Microsoft Office (PowerPoint, Word and Excel) including Goggle Drive including full Calendar Operations such as Invites and Time Management. Surpassed Qualifications in Search Engine Marketing Research. Perfecting CRM Solutions – ZoHo and Sales Force. High Level Knowledge of LinkedIn, Face Book, Instagram, Pinterest, YouTube, Twitter, QuickBooks and Hiring Platforms such as Zip Recruiter. Typing speed of 70+ wpm. Coaching and Mentoring a Sales Team; Connection, Integrity, Instructed and Collaboration skills are a few key accomplishments.

PROFESSIONAL EXPERIENCE

Owner, Sleeping Express: 2011 - 2019

My natural ability created me to become an Entrepreneur at heart by starting my own company, manufacturing custom sleeping products. This process was done by launching my own brand name ‘Cool Nights’ into multiple customer industries resulting in revenues increasing year after year.

Master at targeting customers such as; Independent Brick & Mortar, Distributors, ecommerce, Hospitality and Resort, Boutique Hotels and Air BnB. Implemented sales strategy plan for execution and able to multi-task projects to meet customer satisfaction. My efficient qualities of leadership having innovator of ideas in product development; such as manufacturing, packaging, designing, delivery and excellent customer service made me successful.

-Maintained existing customer relationships with national account decision makers for reoccurring sales.

-Establish additional sales by 100% with clients by exceptional customer service and follow up skills.

-An above average ability to sell multiple lines to increase customer base with maximum revenue.

Regional Sales Account Manager, Fine Cotton Factory, Inc.:2013-2018

Proficient in high level decision-making skills with key account customers. Accelerated business development in textile sales account management by representing fabrics from Canada based manufacturer to fabricators within the bedding industry. Maintained knowledge of the textile technical process for customer understanding to generate additional sales.

Created sale plan with proven track record by 98% with customers in building brand awareness with textile products. Implemented a strategic sales plan tailored to each customer for exclusivity within the market segment.

Highly successful in generating additional clients by presenting custom sales proposals, quotes, providing samples, follow-through, and design implementation for OEM accounts.

Executed CRM multifaceted platform in developing, growing and maintaining customer database resulting with increase sales in improving and retaining customer relationships.

Consistent in traveling to network with customer accounts and represented company in trade shows.

Exceeded expectations sales reaching $500,000 within the first year.

Territory Key Account Sales Manager,Deslee Clama: 2007- 2013

Master of high-level skills in qualifying prospects.

Responsible for key account sales ($100,000/mth) within the Bedding Industry. Achieved technical knowledge of the manufacturing process to increase customer awareness resulting in repeat sales.

Ensured all Sales Activities (calls, pipeline development, account planning, customer reviews) were efficient, effective and scalable.

Successfully performed negotiating skills that increased sales by 100% by creating custom sales proposals resulting in long lasting customer contracts.

Implemented CRM multifaceted platform – ZoHo.

Consistent in traveling to customer accounts and trade shows to represent company.

Successfully grew territory from zero to $1.5 million and increased each year thereafter.

Director of Sales and Management, Firetect, Inc.: 2003- 2007

Developed new product line of Textile Flame Retardant Fabric Barriers within the Mattress Manufacturer Industry. Master at learning technical FR Products such as; FR Paint and FR solutions in order to communicate successfully and confidently to fabricators.

A leader who inspired sales team to support one another and operate as a team. This kind of morale inspires a great sales team success. Rewarded star performers, encourage learning, promote cross-selling and generate repeat revenue through existing customers.

Collaborated with CEO on opportunities for Creative Strategic Sales to increase monthly sales.

Accomplished B2B Sales Organization throughout the USA and strategies for setting up distribution nationwide which lead to sales revenue.

Called on new and existing accounts within Distributors, Wholesalers and Brick and Mortar Retailers.

Managed Customer Relationship Management (CRM) system – ZoHo. Implement new sales leads, measured lead generation and ran various reports to analyze new opportunities.

Customized marketing materials which produced sales revenue by 90%. Such as; Media Kits, Brochures, Marking Data Sheets and Multimedia Presentations to provide solutions to the manufacturers with needs to comply with local, state and federal fire codes.

Director of Sales, Tapeworm Video Distribution: 1995 - 2003

Accelerated sales by 85% of Video/DVD products within mass merchant chain stores nationwide.

Managed sales team; duties included implementing the hiring process, motivation, directing and managing to ensure productivity to reach company goals. Sales Process Training for all employees.

Created strong internal relationships with employees to ensure smooth communication of relevant and timely information within the sales team.

Travel to many National Accounts; example Blockbuster in TX and many others. Highly successful in expanding markets into mass merchants, mail order catalog companies, internet and individual sales.

Able to develop sales growth by 110% in different regions to analyze market trends.

Top negotiator in signing contracts with Vendors.

Conglomerate 50% with film producers in evolvement in establishing the front cover box art, set retail prices, part numbers, UPC Codes and creating marketing techniques. Developed relationships with marketing professionals with promotional items as giveaways to the mass merchant chains.

Expanded sales from $125,000 to $1.17 million.

EDUCATION

Bachelor of Arts – Management; University of Phoenix, Southern Campus, CA, 1993

Associate of Arts – Marketing; Pierce College, Woodland Hills, CA, 1988



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