Manager Customer Service
Resume:
Fred Taylor
Columbus Oh.*****.614-***-**** · ********@*****.***
Credit and Collections/Accounts Receivables.
SUMMARY
Accounts Receivable Supervisor/ Manager professional with more than twenty years of experience in both Commercial and Retail Collections. Proficient in First or Third Party Collections Proficient in Debt reconciliations, Financial investigations, Revenue Forecasting, Conflict resolution and repayment negotiations. Superior Customer Service and Team development skills with excellent Written and Verbal skills and a proven track record of success in accounts reconciliation.
PROFESSIONAL QUALIFICATIONS
●Credit Analysis
●Accounts Receivable
●Financial Profile Investigations
●Conflict Resolution
●Leadership and Team Building
●Receivables
●MS Office / MS EXCEL
●Supervise Collection’s staff
●Minimize delinquency and losses
●Collections of Charge-off accounts
●Credit Management
●S.A.P.
●Setting Credit lines and Credit holds
●Bankruptcy and Foreclosed accounts
●Collection Policies
PROFESSIONAL EXPERIENCE . 09/10/18- Present
Transworld Systems Inc.(Present)
Columbus Oh.
Sr. Collections Agent for the Army Airforce Exchange Services
Military Star Card.(Federally backed credit card)
Responsibilities include
Financial Profile investigations
Negotiate payment for delinquent accounts.
Request and Execute garnishments on Wages, Social Security Benefits
Garnish Military Pay
Dispute research and resolution.
Financial planning and Strategy
US Collections West.
Phoenix Az
Finalizations Agent
. Responsibilities include Financial profile investigations
. Negotiating repayment of broken leases
. Legal preparations for Judgements and wage Garnishments.
Legal preparation for various court ordered motions and actions.
. Credit review
. Settlement negotiations.
The Citizens Bank of Logan, Logan, OH 10/2013- 01/2015
Asset Protection and Collections manager.
●Responsibilities included negotiating repayment of defaulted Mortgage Loans
●Financial Profile Investigations
●Negotiate monthly Payment Plans
●Financial Counseling
●Skip Trace
●Resolve complaints and escalated calls
●Interviewed candidates for various openings within the bank.
●Trained the new hires for CSR & COLLECTIONS positions.
Fred Taylor · 614-***-**** · ********@*****.*** (Page 2)
FMS Inc., Columbus OH 10/2011-10/2013
Third Party Collections
Responsibilities included :Interviewing potential candidates.
Positional Training.
FDCPA TRAINING for new hires.
Third Party collections for both Commercial and Retail Accounts including:
●Citi Bank
●Shell Mobil Oil
●Master Card, Visa, Discover Card, American Express
●General Electric
McCarthy, Burgess & Wolff, Columbus, OH 04/2008-10/2011
Commercial Collections
●Business to Business Collections
●Mid to Large Balance Debt Collections
●Financial Profile Investigations
●Repayment Negotiations
●Litigation Preparation
●New hire interviewing.
●New hire training.
INTELLIRISK/IQOR Management Corp., Columbus, OH 03/2004-04/2008
Collection Supervisor
Responsibilities included:
●Negotiations of repayment on defaulted commercial contracts
●Commercial Collections
●Trained and supervised a collection staff of 31 agents
●Specialized in Debt Resolutions on Accounts in a Pre -Legal Status
●Responsible for Que reviews, Revenue forecasting and Performance reviews.
●New hire interviews.
●New hire training.
EDUCATIONAL CREDENTIALS
GED
Honor Graduate
US Army School of Finance
MILITARY HISTORY
US ARMY (11/1978 – 11/1981)
Finance Specialist
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