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Information Security Customer Service

Markham, ON, Canada
September 08, 2019

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Tel: 437-***-**** Email:



A disciplined, dedicated and highly motivated IT, Computer Forensic and Cybersecurity Specialist with 19+ years of combined professional experience in Cybersecurity, Information Technology, Information Security Management, Digital Forensics, Project Management and Law Enforcement who is highly familiar with a wide variety of Project Management and IT principles and practices. An insightful individual who possesses excellent verbal, written and interpersonal communication skills.


Post Graduate Diploma in Project Management Sep. 2018 – Apr. 2019

Durham College (DC)

Oshawa, Ontario, Canada

Note: Actively pursuing Project Management Professional (PMP) certification

Masters in Business Administration (MBA) Jan. 2016 – Jul. 2018

University of the Commonwealth Caribbean (UCC)

Worthington Avenue, Kingston, Jamaica

Post Graduate Diploma in Cybersecurity Feb. 2017 – Mar. 2018

Rochester Institute of Technology (RIT)

1 Lomb Memorial Dr, Rochester, NY 14623, USA

Law Enforcement Certificate Jul. 2011 – Nov. 2011

Jamaica Police Academy (JPA)

Kingston, Jamaica

ASC. Degree in Management Information Systems Sept. 2003 – Nov. 2008

University College of the Caribbean (UCC)

Worthington Avenue, Kingston, Jamaica


Outstanding Leadership and Team Management Skills

Highly proficient in Microsoft Project, MS Office Suite (PowerPoint, word, excel etc.), Visio and Adobe CS Suite

Proven IT Project Management skills

Extraordinary Risk Management and analytical skills

Ardent and effective work attitude

Proven ability to work in teams

Excellent presentation, written and verbal communication skill

Great problem-solving and critical-thinking skills

Flexibility, resilience, and resourcefulness in addressing issues and open to learning


Information Technology Manager May 2001 – Sep. 2014

Grove Broadcasting Co. Ltd.

Ocho Rios, St. Ann, Jamaica

Supervised over 7 IT personnel such as System Administrators, Web Developers and Technical Customer Service Representatives.

Successfully managed numerous IT Projects

Planned, developed, implemented and coordinated of various proprietary IT systems, as well as coordinate the installation and upgrading of computer hardware and software.

Developed and implemented internet and intranet sites.

Analyzed the computer and information needs of the company and determined personnel and equipment requirements.

Trained the team members in various departments on the various proprietary software used in the company.

Major Achievement: Successfully Management more than 20 IT projects leading to a 65% increase in company revenues and improvement in IT infrastructure.

During this period, I successfully led several external IT projects with other Private Sector Enterprises and Government Agencies such as Nationwide News Network, News Talk 93 FM, Americana’s Enterprises Limited, CIBC First Caribbean Bank, ASAP Signs Ltd and the United States Embassy Department of Public Affairs Kingston.


Police Sergeant Jun. 2011 – Feb. 2019

Jamaica Constabulary Force (JCF)

Kingston, Jamaica

Role and responsibilities

Fraud and Money Laundering (ML) Investigator, Computer Forensic Examiner

Investigated hundreds of Cyber fraud, advance fee fraud, remittance fraud, bank fraud, credit card fraud and money laundering (ML) matters.

Supervised a team of more than ten fraud investigators.

Conducted Live Digital Forensic Examinations, Data Recovery and Acquisition, Documenting and Analyzing of Information created and contained within computer systems and other computer-based electronic devices for use in a court of law.

Infiltrated and dismantled more than fifty (50) lottery scam networks and other criminal gangs.

Participated in numerous undercover surveillance operations and more than six hundred (600) lottery scam, money laundering (ML), cybercrime planned operations leading to the arrest, prosecution and incarceration of guilty parties.

Conducted joint investigations with the Federal Bureau of Investigation (FBI), the United States Postal Inspection Service (USPIS), United States Marshals and US Attorney’s Office

Prepared investigative results and case files for the prosecution of offenders.

Created reports and collected victim affidavits for use in a court of law.

Carried out media liaison duties for the reporting of policing activities related to fraud investigations in Jamaica

Major Accomplishment: Investigated, arrested and charged hundreds of fraudsters which led to a significant decrease in fraudulent activities. Recover millions of Jamaican dollars from fraudsters who used the banking system to launder money. Dismantling of the Lavrick Willocks transnational fraud syndicate which led to the indictment of more than thirty (30) persons in the Jamaica nd the United States.

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