Service Representative Sales
Resume:
Charles William Howard
Charlotte, North Carolina 28202
**************@*****.***
Over twenty-five years as a Customer Service Representative with extensive experience in both client and supplier relationships. Strong focus and advanced skills working within a team environment. Passionate about maintaining and managing supplier and client relationships. Strong communication skills via both telephone and email communications.
EXPERIENCE:
Avidxchange Charlotte, NC
Operations Specialist 9/2016 to 3/2019
Virtual Card Automation
-Support daily efforts of payment execution including but not limited to Contacting vendors regarding their specific payment method
-Contact vendors regarding outstanding Virtual Credit Card payments
-Update vendors’ remittance email information and payment related changes
- Process Virtual Card rejects and refunds upon expiration date
- Resolve variances in payment discrepancies by vendor and client contact Avidxchange Charlotte, NC
Payment Specialist 11/2015 to 9/2016
Payment liaison between Avidxchange clients and vendors Contact vendors via phone, email or fax with client related payment information Weekly reporting of metrics desired by supervisor to determine area of focus Manage work queue proactive and efficiently by sorting aging payments Assist vendors with account related information as needed Muzak/Mood Media Fort Mill, SC
Accounts Receivable/Sales and Technical Support 7/2010 to 12/2012 Assisted new and existing clients with billing issues and technical support. Upgraded existing clients to premium services by explaining value. Liaison between sales team and client for pricing and service changes. Troubleshoot Dish Network audio and video technical issues. Prepared weekly reports on aging accounts and pending losses. Averaged over 60 results driven and productive calls daily CBS Radio Charlotte, NC
Staff Accountant/Traffic Assistant 4/2008 to 5/2010 Processed new credit applications for National and Local Advertisers Assisted Traffic Department with log approvals
Approved new ads and released any advertisers on credit hold as needed.
-Worked closely with sales team and talent for billings on trade accounts.
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