Social Media Customer Service

Zuher Almusre

** ********* ***, ******** ******** R3T 5G2

Mobile: 431-***-**** E-mail: **********@*******.***

Personal Profile

• An energetic and approachable Cashier having 7 years of experience in the retail and service industries

• Customer-focused with ability to establish strong relationships with customers as well as with colleagues and management

• Shows a good sense of humour and self-composure while working under pressure

• Communicates and integrates socially and professionally in a team-based setting by seeking to understand people and cultures through direct engagement and respectful communication

• Technology skills include Microsoft Windows and Microsoft Office applications, Email and Internet usage

Skill Summary

Customer Service Skills

• Welcomed customers and introduced them to services and prices.

• Ensured the convenience of the client by assisting them with their concerns and queries in a timely manner.

• Explained the results of the services in detail to the customer to ensure service satisfaction.

Cash Handling Skills

• Checked the cash in the drawer at the start of my shift by counting the money and recorded it in the log.

• Documented sales transactions by entering account information into the system to maintain a record.

• Received payments in different currencies and convert them to local currency at current market price.

• Counted cash in drawer at the end of shift and balanced with cash transactions generated by the system and entered in the log.

Team Work and Communication Skills

• Dealt with the team in a high spirit and affection so that the customer feels comfortable in the shop while providing services.

• Provided quick intervention, if needed, to resolve any dispute between co-workers.

• Assisted the team by diffusing any work pressure and dealt with it wisely to help in completing tasks to achieve overall goal of the team.

Employment

Social Media Producer August 2019

Entry Program (Altered Minds, Inc.) Winnipeg, Manitoba

Script Writer and Producer 2013 – 2019

Sharjah Broadcasting Authority Sharjah, United Arab Emirates

Cashier 2010 – 2012

Auto Computer Testing Sharjah, United Arab Emirates

Cashier 2008 – 2009

Challenger Used Cars Sharjah, United Arab Emirates

Cashier 2006 – 2007

Alqayed Used Cars Sharjah, United Arab Emirates

Education and Training

Bachelors in Mass Communication Major in Radio and Television 2012

Ajman University Ajman, United Arab Emirates

Workshops

Presentations Skills for Speakers 2012

Ajman Media Training Centre Ajman, Unites Arab Emirates

Creative Thinking and Successful Personality 2011

Ajman Media Training Centre Ajman, United Arab Emirates

Effective Communications Skills 2010

Ajman Media Training Centre Ajman, United Arab Emirates

Volunteer

Volunteer Assistant June - July 2019

Entry Program (Altered Minds, Inc.) Winnipeg, Manitoba

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