Customer Service Sales

CURRICULUM VITAE

MST FATAMA TUJ JOHORA

**, ********** ******, ******, ********, BC

+1-250-***-**** ********@*****.***

CAREER OBJECTIVE

I hope to attain challenging position where I can use my skill & creativity to achieve organizational goal. I am confident that with my skill & knowledge, I would be able to provide the best result for the company as well as develop myself for higher responsibilities. PROFESSIONAL EXPERIENCE

Customer Manager, Grameen Phone Ltd. Bangladesh (A sister concern of Telenor Norway)

(August, 2012– May, 2015).

Work Responsibility:

Provide one-stop quality Customer Service over phone to ensure positive customer experience.

Proactively aware/inform customers regarding our products/service.

Sale through inbound and outbound contacts.

Capture customer insights and escalate critical issues / complaints and provide timely feedback.

Maintain targeted KPI on a regular basis

Skills

Computer Skill:

Basic computer literacy and knowledge in office applications.

SPSS (Statistical Package for the Social Sciences), CRM (Customer Relationship Management), BSCX (Business Support & Control System), Avaya, Day One Pro, CCAPS, PRBT (Personalized Ring Back Tone), (ERP) Enterprise Resource Planning, ERS, MINSAT.

Personal Characteristics: Pro-active, Team Work, Accountability, Responsibility & Transparency.

Extra Curriculum Activities:

Ex-member of debating club, Comilla Victoria College & Nawab Faizunnesa Govt. Girls High School.

Ex-member of Comilla Abriti Shongshod.

Winner of Intercity Poetry Contest (Comilla).

Ex-member of environment and social club, East-West University Language Skills:

Reading, writing, & speaking ability in Bengali (Native) & English (Fluent) & German

(A1 Level)

Professional Achievement:

Best employee award on customer service in 2013.

Employee of the month March 2013 and June 2014

CURRICULUM VITAE

Education Qualification

Royal Roads University (RRU), Masters in Global Management (MGM), (Pre master’s program (PMP) completed, Enrolled MGM from Sep-2019), Year: 2018-Running.

East West University (EWU), Bachelor of Business Administration (BBA), Major: Finance, Minor: Marketing, CGPA: 2.94, Year: 2012-2016 Biographical data

Fathers Name: Late Md.Abdul Khaleque Mothers Name: Mst. Tahamina Akter Permanent Address: 231,Khodeja villa, Digambaritala,Cumilla,Bangladesh Date of Birth: 18-10-1994 Gender: Female Nationality: Bangladeshi Special Quote: “Be Bold, Be Confident, Work Hard, Anyone can win the race of life.”

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