Authorized to work in the US for any employer
Assistant General Manager
Holiday Retirement - Allen, TX
April 2018 to Present
Manage the following departments: Housekeeping, Maintenance, Servers, transportation, and
Hire, coach, develop, and discipline employees within areas of responsibility.
Provide back up to the community Sales Leader. Inspect the facility to ensure all tour paths and units
are ready. Meet with and lease apartments to potential residents.
Provide tours, negotiate/sign leases, and make sales calls.
Responsible for resident relations to include new resident onboarding, manage the dining room
experience and resident experience.
Associate training. Ensure all employees receive their job, safety, and assigned training programs.
Provide quality and compliance leadership. Will be responsible for inspecting the building, doing
quality checks of housekeeping/kitchen, ensure all life/safety rules are followed, and ensure food and
enrichment programs are being followed.
Manage vendor contracts, department budgets, labor hours, associate schedules, and associate
Assists the General Manager with all aspects of operations.
Assumes community responsibility in the absence of the General Manager.
Veridian Place - Dallas, TX
September 2016 to Present
Duties included coordinate daily customer service operations, track progress of weekly,monthly
quarterly and annual objections. Assist Manager in hiring new employees and depositing and posting
monthly rental payments. Scheduling employee work times and ensuring payroll accuracy. Duties also
included leasing, closing of sales and marketing.
CXC Solutions - Dallas, TX
April 2015 to January 2016
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions
for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond
to residents on all matters. Ensure all maintenance repairs are handled satisfactorily by contacting
residents with completed Service Requests on a weekly basis. Maintain open communication with
Property Manager and Maintenance Supervisor. Assist in planning resident functions. Attend functions
and participate as host for any functions as directed by the Community Manager used Resman
Orion Rockwall Senior Active Living - Rockwall, TX
May 2014 to May 2015
Regularly updated assest management staff regarding leasing and property status. Reviewed all leases
to guarantee that tenants received the proper level of service. Fully abstracted all leases and enterd
all pertinent information in the the onsite management system. Established and implemented leasing
goals while managing an effective lease expiration program also familiar with Onesite software.
StafforceTemporary - Dallas, TX
July 2013 to April 2014
Provide secretarial support for team members. Prioritize activities based on a large volume of work
demands. Prepared invoices, reports, memos, documents received and distributed faxes and mail in a
timely manner. organized files, developed spreadsheets, faxed reports and scanned documents.
Birchwood Apartments - Dallas, TX
June 2011 to July 2013
Monitored and documented all income, including delinquencies. Notified property manager when
change in existing tenants household eligibility
or income changes. Responsible for leasing, background checks, evictions and all activity reports.
Condensing of tax credit files also online TDHCA reports for compliance reports.
Patient Care Technician (Internship)
Baylor Institute of Rehabilitation - Dallas, TX
April 2011 to October 2011
Provided direct patient care by implementing plan of care to meet patient and family needs. Obtain/
record vital signs, drug screens, blood draw, audiograms, also charted and filed insurance verification.
Wilmer Hutchins High School - Hutchins, TX
1987 to 1990
Microsoft (5 years), Faxing (10+ years), Sales Management (10+ years), Data Entry (10+ years),
Customer Service, Retail Management, Fast Food, Key Holder, Scheduling, Inventory, Management,
Microsoft Excel, Customer Service Skills