Karla Dixon

Mesquite, TX

adaad1@r.postjobfree.com

214-***-****

Authorized to work in the US for any employer

Work Experience

Assistant General Manager

Holiday Retirement - Allen, TX

April 2018 to Present

Assistant General

Manage the following departments: Housekeeping, Maintenance, Servers, transportation, and

enrichment/activities.

Hire, coach, develop, and discipline employees within areas of responsibility.

Provide back up to the community Sales Leader. Inspect the facility to ensure all tour paths and units

are ready. Meet with and lease apartments to potential residents.

Provide tours, negotiate/sign leases, and make sales calls.

Responsible for resident relations to include new resident onboarding, manage the dining room

experience and resident experience.

Associate training. Ensure all employees receive their job, safety, and assigned training programs.

Provide quality and compliance leadership. Will be responsible for inspecting the building, doing

quality checks of housekeeping/kitchen, ensure all life/safety rules are followed, and ensure food and

enrichment programs are being followed.

Manage vendor contracts, department budgets, labor hours, associate schedules, and associate

meetings.

Assists the General Manager with all aspects of operations.

Assumes community responsibility in the absence of the General Manager.

Assistant Manager

Veridian Place - Dallas, TX

September 2016 to Present

Duties included coordinate daily customer service operations, track progress of weekly,monthly

quarterly and annual objections. Assist Manager in hiring new employees and depositing and posting

monthly rental payments. Scheduling employee work times and ensuring payroll accuracy. Duties also

included leasing, closing of sales and marketing.

Leasing Manager

CXC Solutions - Dallas, TX

April 2015 to January 2016

Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

Quickly complete maintenance Service Request and inform the maintenance team. Answer questions

for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond

to residents on all matters. Ensure all maintenance repairs are handled satisfactorily by contacting

residents with completed Service Requests on a weekly basis. Maintain open communication with

Property Manager and Maintenance Supervisor. Assist in planning resident functions. Attend functions

and participate as host for any functions as directed by the Community Manager used Resman

software.

Leasing Manager

Orion Rockwall Senior Active Living - Rockwall, TX

May 2014 to May 2015

Regularly updated assest management staff regarding leasing and property status. Reviewed all leases

to guarantee that tenants received the proper level of service. Fully abstracted all leases and enterd

all pertinent information in the the onsite management system. Established and implemented leasing

goals while managing an effective lease expiration program also familiar with Onesite software.

Administrative Assistant

StafforceTemporary - Dallas, TX

July 2013 to April 2014

Provide secretarial support for team members. Prioritize activities based on a large volume of work

demands. Prepared invoices, reports, memos, documents received and distributed faxes and mail in a

timely manner. organized files, developed spreadsheets, faxed reports and scanned documents.

Assistant Manager

Birchwood Apartments - Dallas, TX

June 2011 to July 2013

Monitored and documented all income, including delinquencies. Notified property manager when

change in existing tenants household eligibility

or income changes. Responsible for leasing, background checks, evictions and all activity reports.

Condensing of tax credit files also online TDHCA reports for compliance reports.

Patient Care Technician (Internship)

Baylor Institute of Rehabilitation - Dallas, TX

April 2011 to October 2011

Provided direct patient care by implementing plan of care to meet patient and family needs. Obtain/

record vital signs, drug screens, blood draw, audiograms, also charted and filed insurance verification.

Education

Diploma

Wilmer Hutchins High School - Hutchins, TX

1987 to 1990

Skills

Microsoft (5 years), Faxing (10+ years), Sales Management (10+ years), Data Entry (10+ years),

Customer Service, Retail Management, Fast Food, Key Holder, Scheduling, Inventory, Management,

Microsoft Excel, Customer Service Skills

Certifications/Licenses

CNA License

Driver's License

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