Customer Service Medical Billing

Christine D. Scharrer

**** **** ** ******* ***, CO 80260 720-***-****

Education

Northglenn High school in Northglenn, Co. Where I graduated early with Honors

Computer education classes (Word, Microsoft, Excel)

Currently enrolled in College program.

Work Experience

2017-present

Disney Store

Customer service, reasoning skills

Cash, phone, organization

Creative thinking, Being Magical

2014-present

Pharmerica

Client Billing Assoc 1

Currently the biller for 132 plus facilities in Massachusetts, Ohio, and Illinois

Daily Census, full census/ per diem billing, work e-files, status changes, consulting, RX Allow fees, modules, and IDF’s (customer complaints)

Customer Service, phone skills, quality control, multi-tasking, and scheduling

Working knowledge of I.V and injectable medications, Medicaid, insurance plans, and carve out plans

Excel, Word, AS400, Med D project/spread sheets, Admit tracker, Census Tracker, and Microsoft

Setting up and Overseeing new facilities

Being a team player as well as dedicated.

2013-present

K-Force (PharMerica)

Client Billing Assoc 1

Currently the biller for 132 plus facilities in Arizona, Oklahoma, Ohio, Pennsylvania, Indiana, Wisconsin, and Rhode Island

Daily Census, full census/ per diem billing, work e-files, status changes, consulting, RX Allow fees, modules, and IDF’s (customer complaints)

Customer Service, phone skills, quality control, multi-tasking, and scheduling

Working knowledge of I.V and injectable medications, Medicaid, insurance and carve out plans

Excel, Word, AS400, Med D project/spread sheets, Admit tracker, Census Tracker, and Microsoft

Setting up and Overseeing new facilities

Being a team player as well as dedicated.

2009-2017

DBH Patrol

Owner

Established my own business, with business plan, insurances, permits, and licenses.

Currently oversee 5 properties from all aspects of the office. Including; hiring employees, obtaining bids and proposals and dispatching patrol.

Take care of accounts payable, accounts receivable and customer service as well.

Resident retention, parking control, noise complaints, locking facilities, fire watches

2007-2008

Rocky Mountain Homecare

Lead CSR

Responsible for contacting patients in order to supply them with their disposable medical equipment.

Utilized several skills including inbound and outbound phone support, fax, computers, customer service, dispatching, ICD9 codes and billing.

Contacting Doctors, insurance companies, and Medicaid on a daily basis to ensure proper measures taken for clients.

Learned medical billing info, medical technology, Pars, and invoicing as well.

2005-2007

Service Experts

CSR/Dispatcher

Dispatcher for a nationwide heating and air conditioning company.

Assessed customer’s problems, gave advice or solutions and dispatched accordingly.

Learned the terminology of parts and how to look for common errors.

Answered a multiple lined phone and entered customer info into computer and dispatched accordingly. Utilized computer skills, phones, fax machine, pagers, walkie-talkies, people skills, and more.

2004-2004

Urban Management

Assistant Manager/Leasing agent

Utilized people skills. Also, showed my emotions through the phone.

Utilized many office skills such as: filing, faxing, computers, phones and documenting.

2002-2003

Kingsley management

Property Manager

Managed a mobile home community in CA that had 114 homes.

Performed many different tasks such as computer work, billing, bank runs, customer service, rent collection, laws, and performed a small amount of maintenance.

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