Manager Software
Resume:
Opal Lee Hicks
Email: *************@*****.***
Cell: 630-***-****
Indianapolis, IN 46239
Summary
20+ years of financial lending expertise in call center environments Site Data analysis, support training and data analysis expertise in mortgage loss mitigation and software implementations. Advanced Excel skills/ Management, Media/sales & Advertising expertise. Familiar with banking and compliance laws
Technical Skills
Data analysis and interpreting into both written and presentation forms in a concise manner for
Training and other departments. Technical software skills include; Excel (V-Look ups/Pivot
Database Management- advanced SQL, ORACLE, Object Oriented Programming, C++, Linux, and PowerPoint,
Project Manager, CRM, SAP, Lexus Nexus, Fiserv, Davox, Lexus Nexus, Dunn and Bradstreet, credit bureaus.
Soft Skills
Excellent negotiation skills both commercial and consumer clients, highly organized and can meet deadlines.
Able to multitask and make sound decisions. Reassign priorities on a moment’s notice and adapt to changing
Environments. “Competent Communicator” from Toastmasters International. Manager Trainee Program
Excel at learning and adapting to multiple computer platforms.
Experience
Briljent (Indianapolis, IN) March 6, 2019 – Current
ON-SITE SUPPORT SPECIALISTS (Salary $50,000)
Project throughout the State of Indiana. The project provides support to state employees with 100% in -state travel to both local offices and call centers for implementation of a new software system. Implemented state eligibility software for statewide health client while providing subject matter expert, trainer and trouble shoot any software issues that occurred and tracking them back to home office.
Protective Insurance February 2017 – August 2018
Underwriter Assistant/Analyst (Salary $45,000/Year)
Provides support and assistance to underwriting staff. Performs administrative duties regarding new and renewal accounts, risk assessments, and loss runs and loss ratings. May assist underwriters with the computation of rates and premiums using aids like Dunn and Bradstreet. Updated client files utilizing CRM, Oracle and Excel. Participated in cross training in Claims, IT department and project management work.
Cross trained as a claim adjuster for our workman’s comp department
Participated in special projects and test groups
Citibank September 2015 – January 2017
Credit Analyst (Salary $33,000/Year)
Perform credit and property analysis on branded revolving lines of credit submitted within the time frame established by departmental management.
Adequately and effectively explain in written and verbal form the decision reached in a manner that will maintain a positive relationship with all customers.
Maintain quality and production standards as defined by business
Assigned credit lines for both personal and commercial accounts
HSBC NORTH AMERICA (London, KY & Elmhurst, IL) October 1998 - July 2015 (Salary $55,000)
Default & Research Analyst/ (April 2014-July 2015)
Researched and responded to a variety of issues regarding the claim process utilizing data analysis tools Excel and Access in a detailed and complete manner. Interacted with several internal departments and outside entities to address and resolve issues that can come from clients, investors, or mortgagors, acting as the department's liaison. While achieving 98% quality, ensure timely resolutions and replies. Written correspondence and confirmations consistently completed on a timely matter.
Trainer and Subject Matter Expert (March 2012 – April 2014)
Mentored new employees including training new teams in foreclosure
Trained employees in software navigations, collection strategies, and assisted in general questions
Process improvements utilizing Excel, Access and phone directories
Assigned ground up projects as needed from upper management
Foreclosure Specialist, (Oct 1998 –March 2012)
Prepaired and executed all documents related to the foreclosure action
Ensures that all actions have been taken to take the loan to foreclosure sale within Fannie Mae, Freddie Mac, FHA, VA, and state/investor guidelines
Monitors the foreclosure action and ensures each event
Assisted with Dialer team utilizing DAVOX as primary software source for dialer strategies
Liaison between foreclosure attorneys and Department manager
Prepared bidding instruction figures for the foreclosure sale for all FHA and Conventional loans
Prepares and transmits reinstatement figures to the foreclosure attorneys and investors within 72 hours of the request
Processed reinstatement payoffs by ensuring that funds received are enough to reinstate or payoff mortgage
Closed completed data files within the foreclosure workstation; prepared and transmitted official documents to the investor.
Processed invoices from attorneys and other vendors, process check requests and payments in a timely manner
Handled all correspondence and phone contact with regard to assigned cases
Updates the foreclosure databases with all related information
Actively worked foreclosure reports to ensure the foreclosure action is within required guidelines
Performed all other responsibilities and duties deemed necessary.
Assisted in maintenance of the Mortgage department by aiding in areas that may be understaffed or in need of assistance
Education
DeVry University/ Addison, Illinois/ June 2013
Bachelor of Science in Business Technical Management / Concentration: Computer Information Systems
GPA: 3.4/4.0
Vincennes University/Vincennes, Indiana / June, 1989
Associates of Science in Communications Broadcast Production and Management
GPA: 3.0/4.0
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