Opal Lee Hicks

Email: adaa94@r.postjobfree.com

Cell: 630-***-****

**** ***** ***** ***

Indianapolis, IN 46239

Summary

20+ years of financial lending expertise in call center environments Site Data analysis, support training and data analysis expertise in mortgage loss mitigation and software implementations. Advanced Excel skills/ Management, Media/sales & Advertising expertise. Familiar with banking and compliance laws

Technical Skills

Data analysis and interpreting into both written and presentation forms in a concise manner for

Training and other departments. Technical software skills include; Excel (V-Look ups/Pivot

Database Management- advanced SQL, ORACLE, Object Oriented Programming, C++, Linux, and PowerPoint,

Project Manager, CRM, SAP, Lexus Nexus, Fiserv, Davox, Lexus Nexus, Dunn and Bradstreet, credit bureaus.

Soft Skills

Excellent negotiation skills both commercial and consumer clients, highly organized and can meet deadlines.

Able to multitask and make sound decisions. Reassign priorities on a moment’s notice and adapt to changing

Environments. “Competent Communicator” from Toastmasters International. Manager Trainee Program

Excel at learning and adapting to multiple computer platforms.

Experience

Briljent (Indianapolis, IN) March 6, 2019 – Current

ON-SITE SUPPORT SPECIALISTS (Salary $50,000)

Project throughout the State of Indiana. The project provides support to state employees with 100% in -state travel to both local offices and call centers for implementation of a new software system. Implemented state eligibility software for statewide health client while providing subject matter expert, trainer and trouble shoot any software issues that occurred and tracking them back to home office.

Protective Insurance February 2017 – August 2018

Underwriter Assistant/Analyst (Salary $45,000/Year)

Provides support and assistance to underwriting staff. Performs administrative duties regarding new and renewal accounts, risk assessments, and loss runs and loss ratings. May assist underwriters with the computation of rates and premiums using aids like Dunn and Bradstreet. Updated client files utilizing CRM, Oracle and Excel. Participated in cross training in Claims, IT department and project management work.

Cross trained as a claim adjuster for our workman’s comp department

Participated in special projects and test groups

Citibank September 2015 – January 2017

Credit Analyst (Salary $33,000/Year)

Perform credit and property analysis on branded revolving lines of credit submitted within the time frame established by departmental management.

Adequately and effectively explain in written and verbal form the decision reached in a manner that will maintain a positive relationship with all customers.

Maintain quality and production standards as defined by business

Assigned credit lines for both personal and commercial accounts

HSBC NORTH AMERICA (London, KY & Elmhurst, IL) October 1998 - July 2015 (Salary $55,000)

Default & Research Analyst/ (April 2014-July 2015)

Researched and responded to a variety of issues regarding the claim process utilizing data analysis tools Excel and Access in a detailed and complete manner. Interacted with several internal departments and outside entities to address and resolve issues that can come from clients, investors, or mortgagors, acting as the department's liaison. While achieving 98% quality, ensure timely resolutions and replies. Written correspondence and confirmations consistently completed on a timely matter.

Trainer and Subject Matter Expert (March 2012 – April 2014)

Mentored new employees including training new teams in foreclosure

Trained employees in software navigations, collection strategies, and assisted in general questions

Process improvements utilizing Excel, Access and phone directories

Assigned ground up projects as needed from upper management

Foreclosure Specialist, (Oct 1998 –March 2012)

Prepaired and executed all documents related to the foreclosure action

Ensures that all actions have been taken to take the loan to foreclosure sale within Fannie Mae, Freddie Mac, FHA, VA, and state/investor guidelines

Monitors the foreclosure action and ensures each event

Assisted with Dialer team utilizing DAVOX as primary software source for dialer strategies

Liaison between foreclosure attorneys and Department manager

Prepared bidding instruction figures for the foreclosure sale for all FHA and Conventional loans

Prepares and transmits reinstatement figures to the foreclosure attorneys and investors within 72 hours of the request

Processed reinstatement payoffs by ensuring that funds received are enough to reinstate or payoff mortgage

Closed completed data files within the foreclosure workstation; prepared and transmitted official documents to the investor.

Processed invoices from attorneys and other vendors, process check requests and payments in a timely manner

Handled all correspondence and phone contact with regard to assigned cases

Updates the foreclosure databases with all related information

Actively worked foreclosure reports to ensure the foreclosure action is within required guidelines

Performed all other responsibilities and duties deemed necessary.

Assisted in maintenance of the Mortgage department by aiding in areas that may be understaffed or in need of assistance

Education

DeVry University/ Addison, Illinois/ June 2013

Bachelor of Science in Business Technical Management / Concentration: Computer Information Systems

GPA: 3.4/4.0

Vincennes University/Vincennes, Indiana / June, 1989

Associates of Science in Communications Broadcast Production and Management

GPA: 3.0/4.0

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