Executive Housekeeper

p.o box ****-***** Nanyuki E-mail: ***.*******@*****.***

Phone: 072*******

PERSONAL

PROFILE

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team. Having a proven ability to lead by example, consistently meeting set deadlines,

improve best practices and organize time efficiently. CAREER

OBJECTIVE

Maximize my experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.

WORK

EXPERIENCE

Concord Hotel and Suites October 2018 — Present

Fairmont the Norfolk March 2017 — September 2018

EXECUTIVE HOUSEKEEPER

Responsiblities:

Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas

Inspect guest rooms, public areas, & heart of the house for cleanliness Train, motivate, coach, counsel, & discipline staff members Maintain a regularly scheduled cleaning program

Prepare weekly schedule

Maintain supply and linen inventories

Update room statuses in the hotel online platform

Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner

Ensure all the staff in the housekeeping department have appropriate tools, materials and equipment for efficient and effective performance of their duties. Report any damages or repairs needed to the management and maintenance. Stock and maintain housekeeping supply rooms, all cleaning equipment and materials in a safe and sanitary working condition. Contributes to the tender committee by advising on appropriate and essential cleaning materials, equipment and detergents.

Report all lost and found items to the Security department through the relevant departmental and section heads.

Prepare a duty rota and ensure that all staff allocated report on duty and that work is done properly through supervision and monitoring. ASSISTANT EXECUTIVE HOUSEKEEPER

Responsiblities:

Eva Wambui Kunyiha

Eva Wambui Kunyiha 1

Windsor Golf Hotel and Country

club

September 2015 — February 2017

Fairmont Mount Kenya Safari Club September 2013 — July 2015 Assist with overseeing Housekeeping/Laundry operations Operate within departmental budgets through effective stock and cost controls and well managed schedules

Support departmental targets and objectives, work schedules, budgets, and policies and procedures

Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper

Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security

Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work Ensure team members have an up-to-date knowledge of all room categories and amenities

Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers Manage staff performance issues in compliance with company policies and procedures

Support managing, training and developing the team Deputise in absence of the Executive Housekeeper

ASSISTANT EXECUTIVE HOUSEKEEPER

Responsibilities:

Assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions.

Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.

Supervise housekeeping staffs to maintain the facility clean, organized and neat. Plan and allocate daily workload to housekeeping staffs based on guest count. Ensure that staffs follow housekeeping policies and safety and sanitation Act as head of department when the executive housekeeper is away Ensure staffing levels cover business demands

Ensure ongoing training to support the Executive Housekeeper Ensure communication meetings are conducted

HOUSEKEEPING COORDINATOR

Responsibilities:

Consistently offer professional, friendly and engaging service Handle Guest concerns and react quickly, logging and notifying the proper areas Responsible for Housekeeping stores and issuance of guest supplies according to assigned duties

Ensuring that the store is always well organized and supplies easily identifiable Maintain par levels of stock to ensure the department does not run out of supplies Perform other administrative duties for the department i.e preparation of rota and populating the muster roll

Actively participate in daily briefing, daily warm up and department meetings Ensure Room Attendants are informed daily about priorities in their section Follow departmental policies and procedures

Report necessary maintenance items

Follow all safety and sanitation policies

Other duties as assigned

Eva Wambui Kunyiha 2

Fairmont Mount Kenya Safari Club January 2011 — September 2013 Faimont Mount Kenya Safari Club July 2010 — September 2010 Mountaineer Places Tour Company January 2010 — June 2010 ROOM ATTENDANT

Responsibilities:

Cleaned room and bathroom accessories such as bathtub, mirrors, tiles, toilet, sink, walls, counters, and floor surfaces

Striped and made beds, and changed bed linens

Carefully dusted all furnishings, pictures, drawers, window ledges, and shelves Refilled amenities, linens, and supplies in visitor room Signed for room keys, retrieved, pushed to assigned rooms and restocked heavy cart Adhered to cleaning measures and instructions for use of chemicals and cleaning agents,

TRAINEE

Responsibilities:

Trained as a Front Office agent.

Trained as a Telephone Operator in the Royal Service. Trained as Room Attendant in Housekeeping.

OFFICE ADMINSTRATOR

Responsibilities:

Meeting and greeting clients and visitors to the office. Typing documents and distributing memos.

Supervising the work of office juniors and assigning work for them. Handling incoming / outgoing calls, correspondence and filing. Faxing, printing, photocopying, filing and scanning. Organizing business travel, itineraries, and accommodation for managers. Monitoring inventory, office stock and ordering supplies as necessary. Updating & maintain the holiday, absence and training records of staff. Responsible for purchase orders.

Raising of purchase orders and invoice tracking.

Creating and modifying documents using Microsoft Office. Setting up and coordinating meetings and conferences. Involvement in social media implementation.

Updating, processing and filing of all documents.

QUALIFICATIONS

Posses more than 8 years experience in five star hotels Expert management skills

Stress management and team motivational skills

Recruitment skills

Expert in managing budgets and accounts

Ability to deal with guests

Good communication skills

Good trainer and effective training skills

Excellent time management skills

Expert leader and a team player

Ability to take initiatives

Expert decision making abilities

EDUCATION Certificate in Management and 2017 — 2017 Eva Wambui Kunyiha 3

Leadership

Diploma in Tourism Management 2009 — 2010

Computer Packages 2010 — 2010

KCSE 2001 — 2004

KCPE 1992 — 2000

UTALII COLLEGE

: METROPOLITAN SCHOOL OF STUDIES

FASTLINK COMPUTER COLLEGE

WANJOHI SECONDARY SCHOOL

RWANG'ONDU PRIMARY SCHOOL

REFERENCES Erick Karani

Financial Controller

Faimont The Norfolk

*****.******@********.***

TEL: 072*-***-***

Judy Macharia

Human Resource Manager

Windsor Golf Hotel & Country Club

*********@*******.**.**

TEL: 071*-***-***

Gerishen Katieno

Group Human Resource Manager

Concord Hotel and Suites

********.*******@*****.***

TEL: 072*-***-***

Eva Wambui Kunyiha 4

Contact this candidate