Customer Service Care
Resume:
TRISTAN JOSEPH B. BERINO
*************.******@*****.***
Mobile No: +974-********
SUMMARY
A hardworking, adaptable and experienced customer related service with 10 years of experience. Acquired highly developed sets of skills, demonstrating constant interest in learning and specializing in these fields.
Organized with systematic abilities.
Multi-tasking and detail oriented
Positive attitude
Ability to handle work information with
accuracy, sensitivity and confidentiality.
Flexible team player who thrives in
environments requiring ability to
effectively prioritize and juggle multiple
tasks.
Ability to work under pressure and can
work with minimal supervision.
PERSONAL INFORMATION
Birth Date: June 28,1982
Nationality: Filipino
Status: Married
Address: 25 Al Kinani Street, Mansoura Doha, Qatar
Passport: P1918586A
COMPUTER SKILLS
MS Office Applications (Word, Excel, Power Point) EXPERIENCE
Customer Service Representative (Back Office Billing) – TeleTech Lipa City, Philippines
May 25, 2018 – May 31, 2019
Directly communicate with customers via email or via calls (if necessary). Assists them with their plan inquiry, network complaints, orders online, account inquiry, billing inquiry, cancelations of services, and other queries.
Document Controller– Metito
D- Ring Road Building 178, Al Hilal Doha, Qatar
(The Pearl Qatar RO - UDC)
October 2017- December 2017
As a document controller I prepare, manage and file documents for our project. Also checks for accuracy and records data about the documents and their storage. I also monitor deadlines, audit information, research and answer queries, create reports and contribute to project or department meetings. My responsibilities include typing contracts, archiving files and ensuring all team members have access to all necessary documentation. Counsellor- Stratix Consultants
Office # 19, Ground Floor, Al Emadi Business Center, C- Ring Doha, Qatar June 2017 - September 2017
As a Counsellor, I am responsible for helping individuals who are internationally relocating to Canada and Australia. Our main role is to ensure the client avoids any legal issues that may occur in relation to their relocation by assisting them to obtain visas and other related immigration documentation. I’m also responsible for providing the client with advice and guidance on how best to obtain required documentation to migrate internationally and how to complete this process smoothly. We must work within strict timelines and communicate with authorities and the client consistently via email or telephone. Bid Support Specialist – IBM Business Services
Hanston Building, Mandaluyong, Philippines
July 2012 – November 2015
The Bid Support Specialist (BSS) provides sales-related support to any business-approved opportunity in scope of the account. Such services would include but are not limited to bid facilitation, proposal development, document production, bid Solution Design & Delivery
(SDD), and ICAP. Also, to assimilate Global Process Services culture and best practices, gain customer understanding, increase knowledge of policies, guidelines, and processes to support its clients.
Customer Service Representative (Back Office Support) – TeleTech Pasay City, Philippines
August 2007 – July 2012
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Customer Service Assistant - Teller
Union Bank, Manila - November 2006 – January 2007
Equitable PCI Bank, Makati City - August 2005 – August 2006
Conduct bank routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
Make sales referrals, suggest alternate channels and cross-sell products and
services
losses Manage risk in every transaction and detect fraudulent transactions to prevent
information Resolve customers’ issues and provide relevant
Go the “extra mile” to build trust relationships, customer loyalty and satisfaction Sales Associate (Credit Card) – Temps and Staffers Quezon City
May – November 2004
My responsibilities as a sales associate include working closely with customers to determine their needs and answer their questions regarding our product. We must stay up- to-date with product features and maintain our store’s visual appearance in high standards. Mainly, my primary duties are to achieve excellent customer service, while consistently meeting the store’s sales goals.
TRAINING
Process Training – About NZ, Billing and Provisioning Process – TeleTech Lipa, May to June 2018
Process Training – HW/SW, Billing, Disputes and Installation – IBM Business Service, May to July 2014
Process Training – Services and Audit – IBM Daksh, August to September 2012
Pre-Process Training – Bid Support Specialist – IBM Daksh, August 2012
Voice Assessment Training - IBM Daksh, August 2012
Staff Discount Training – TeleTech Customer Care Management, January 2010
Compliance Audit Team (CAT Siebel) Training - TeleTech Customer Care
Management, March 2009
Siebel Training - TeleTech Customer Care Management, June 2008
ACE and Product Training - TeleTech Customer Care Management, August 2007
Image Plus/Mock-Up/Kris Tellering – UnionBank, November 2006
Signature Verification/Counterfeit Detection – UnionBank, November 2006
Teller’s Training Program – Equitable PCI Bank, October 2005
Active Service Provider Training - Equitable PCI Bank, August 2005
Anti-Money Laundering Training- Equitable PCI Bank, August 2005 EDUCATION
Bachelor of Science in Business Administration, Major in Financial Management – Colegio de San Juan de Letran, Manila, 1999-2003
Secondary Education, High School – Colegio de San Juan de Letran, Manila, 1995-1999 Primary Education, Elementary - Dominican School, Manila, 1988-1995
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