Tulasi M Shetty

+91-998*******

adaa16@r.postjobfree.com

Career Objective:

My Long-term Goals involve growing with a company where I can continue to Learn, take Additional Responsibilities, and Contribute to company as much of value as I can.

Technical Certification:

•CCNA Certified from IIHT Bangalore.

•Prince 2 Foundation and Practioner.

•A+ Certified Remote Support Technician

•ITIL V3 Foundation Certified.

•VitalQIP certified R7.2 (From Alcatel-Lucent)

Projects Worked.

1. Company Name: AT&T Business Services India Pvt. Ltd

JOB Designation: Sr. Associate Telecom Planning at AT&T

Project Name: ALU/Nokia

Duration: March 2018 to till date

Project Summary:

•Handling High Priority Incidents and Service Requests from Nokia end-users having issues with Telephony (Voip, Fax, Phones, …) ( >80.000 PBX Endpoints)

•Responsible for Monitoring, reporting, analyzing the open tickets.

•Creating Qfiniti(Voice recording) report on daily basis

•Management of the ticket requests as per the shift and ticket assignment on daily basis during the shift hour.

•Responsible for pre & Post check of VoIP Phones.

2. Company Name: DXC Technology

JOB Designation: Sr Associate Network Operations

Project Name: ALU

Duration: March 2015 to 2018

Project Summary:

•Handling High Priority Incidents and Service Requests.

•Responsible for Monitoring, reporting, analyzing the project execution progress against time, milestones and invoicing schedule agreed in the customer contract and costs against cost baseline.

• Was Part of Phone Book cleaning activity and voice transformation project SCDM.

• Sending Qfiniti(Application) report on daily basis as per the shift and ticket assignment on daily basis during the shift hour.

• Was part of change activity and CAB meeting.

3. Company Name: HP Enterprises

JOB Designation: Project Consultant

Project Name: BoA

Duration: March 2011 to 2014

Project Summary:

•Responsible for Monitoring, reporting, analyzing the IMAC execution progress against time and invoicing schedule agreed in the customer contract.

•Co-ordinating with different support team to get the issue resolved.

•Rigorously following up with vendor for the fixation of the issue.

•Customer Satisfaction was the moto.

• Submitting change request in Aldea, was part of global Region for Bank of America(1 years).

Use to create Change by collecting all the information from customer, followed change mgmt. process and make sure change went through CAB smoothly till the implementation stage. Make sure at the end of the Change was successful and received couple of appreciation from the stakeholder.

4. Company Name: HP Enterprises

JOB Designation: Technical Support Engineer

Duration: October 2006 to 2011

Work Summary:

•Troubleshooting Hardware and network related issues on HP Notebooks.

• Installation, Troubleshooting and Configuration in Windows XP Professional and Vista.

• Troubleshooting LAN, Wireless and Bluetooth related issues on HP Notebooks.

•Install Configure and Troubleshoot network adapters and drivers.

•Provided on job training on technologies/process to new hires.

•Maintaining Backlogs working on Microsoft Excel.

•Managing the Support Case Manager Queue.

•Which included configuring wireless routers and setting up the network.

•Trouble shooting network related issue.

•Performing RCTAT Analysis on weekly basis and giving feedback to the respective engineer.

•Involved in doing NMU (No Material Used) analysis.

•Was responsible in scheduling breaks to Engineers.

•Configuring wireless adapters for connecting to the wireless routers.

•Configuring LAN network using wireless as well as wired routes.

5. Company Name: Klaxon Marketing Pvt Ltd

JOB Designation: Senior Telemarketing Executive

Duration: June 2005 to October2006

Work Summary:

•Providing Technical and Customer Support for Symantec Products.

•Conducting Training Programs for fresher.

•Interacting with customer.

•Office Administration & Well maintained customer data to track more reference.Well maintained customer data to track more reference.

Achievements:

•Best Performer Award for the year 2005.

•Awarded as H1 performer in HP ’09.

•Best Quality performer.

•Exceptional Performance Award for consecutively 2year in HP, Bangalore.

•Consistently managing process related metrics.

•Participated in Employee Committee.

•I have been recognized in the Making a Difference FY13 program for customer experience.

•Best Quality performer FY14 earned e-awards.

• Exceptional Performance Award for FY17

•Provided yoga session during employee engagement program.

• Won TT champion ship award in HP

Educational Information:

COURSE

INSTITUTION

UNIVERSITY/

BOARD

BATCH

PERCENTAGE

Bachelor of

Engineering

Eletronics and communication

Sri Jayachamarajendra College of Engineering

Visvesvaraya

Technological

University

2002

61%

Pre-university

Science (PCMB)

Sir M Vishweshwaraiah Science College

Karnataka

State board

1998

72%

Secondary School Leaving Certificate

Govt Girls High School

Karnataka state board

1996

78%

Personal Information:

Name :

Tulasi M Shetty

Date of Birth :

12-Oct-1980

Sex :

Female

Husband Name :

Madhusudhan K Shetty

Marital Status :

Nationality :

Married

Indian

Permanent Address :

#983 8th Main road, Girinagar 2nd Phase Banashakari 3rd Stage.

Bangalore-560085

Languages Known :

English, Hindi,Kannada

DECLARATION

I hereby declare that the above information’s are true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned.

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